Enthusiastic veterinary product advisor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of nutritional concepts and cross functionality. Motivated to learn, grow and excel in an impactful industry. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of areas of the business.
Skills
Complaint Handling/Dispute Resolution
Data Entry/Records Management
MS Word, Excel and Power Point
Account management
Order management
Organizational skills
Administrative support
Medical terminology knowledge
Good listening skills
Multi-line phone talent
Professional telephone demeanor
Technical Support
Shipping procedures understanding
Data Management
Excellent multi-tasking ability
Team Leadership
Workflow planning
Quality assurance maintenance
Work History
Veterinary Product Advisor, 01/2018 to Current Nestle International – Fort Wayne, IN,
Respond to incoming calls for prescription diets within company guidelines.
Provide product information and resources to veterinary professionals and consumers.
Gather patient data and diagnosis for medical consults between veterinary professionals
Resolved consumer concerns, improved operations and provided exceptional client support.
Maintained quality assurance by assisting with on-site evaluations, internal audits and customer surveys.
Utilize Magento database to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Developed solid professional relationships to broaden efficiency of PET cross-functioning groups.
Support newly hired employees on Magento systems and Astute to assist with developing training manuals for Vet Direct and Purina for Professionals ecommerce sites to use for reference purposes.
Handle additional job duties, including product gurantees and volunteer during unexpected backlog, resulting in meeting increased customer service levels
Veterinary Product Advisor, 07/2017 to 01/2018 Nestle International – Framingham, MA,
Respond to incoming calls for therapeutic diets while maintaining company operations
Provide product recommendations and resources to veterinary professionals and consumers.
Gather patient data and diagnosis for medical consults between veterinary professionals
Resolved consumer concerns, improved operations and provided exceptional client support.
Maintained quality assurance by assisting with on-site evaluations, internal audits and customer surveys.
Utilize Magento database to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Business Administrator, 06/2015 to 07/2017 Nexstar Media Group Inc. – Spartanburg, SC,
Handle and distribute calls or messages accordingly in a multiple doctor practice.
Coached new hires on company processes while managing 9 employees to achieve maximum production.
Manage administrative records and follow up with daily practice reports.
Verification of dental benefits for predetermination of services.
Completed bi-weekly payroll for 9 employees.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Dentrix software.
Present and finalized contracts for treatment plans with patients.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Sr. Customer Service Rep, 11/2013 to 06/2015 Americold Logistics – Cherokee, IA,
Handled inbound and outbound calls daily, remaining highly focused on securing required funds.
Processing of payments for closed finance accounts and credit cards.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Enhanced call sequencing flows and scripts to enhance team performance.
Reviewed submitted documents to check compliance and enforce recordkeeping policies.
Documented customer interaction details to track requests, problems and record solutions offered.
Used scripted conversation prompts to convey current account information and obtain payments.
Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Collected payments by phone, set up wire transfers and initiated immediate plans for repayment.
Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
Education
Associate of Arts And Sciences: General Studies, Expected in 12/2019 Saint Louis Community College - St Louis, MO GPA:
BHS Health Science In Progress: Health Sciences, Expected in University of Missouri - Columbia - Columbia, MO GPA:
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