Veterinary Office Manager resume example

• Updated patient financial information to ensure accuracy.
• Reviewed pet records from daily visits and appointments, entering all important data into system.
• Addressed, documented, and responded to incoming and outgoing calls and correspondence.
• Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
• Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
• Maintained office supplies inventory by checking stock and ordering new supplies as needed.
• Process financial transactions for clients.
• Managed physician calendar, including scheduling patient appointments and procedures.
• Created and maintained accurate and confidential patient files.
• Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
• Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.

Interviewed patients to collect medical history.

• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
• Created and maintained accurate and confidential patient files.
• Maintained office supplies inventory by checking stock and ordering new supplies as needed.
• Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
• Addressed, documented, and responded to incoming and outgoing calls and correspondence.
• Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
• Maximized office efficiency by answering incoming calls to provide office information and transfer calls to desired personal.
• Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 25 animals per day.
• Worked with clients to processes all financial transactions.
• Supervised waiting area, mopped floors, and rearranged magazines to maintain office.
• Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
• Reviewed pet records from daily visits and appointments, entering all important data into system.
• Process financial transactions for clients.
• Handled office inventory including placing orders.
• Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
• Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
• Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
• Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
• Greeted incoming customers to provide immediate, friendly and knowledgeable support.
• Researched issues and made quick decisions to achieve efficient and effective resolutions.
• Managed and updated physical and digital client account information to keep records accurate and current.