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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Highly-enthusiastic Client Service professional with 7 years of client interface experience. Well-versed in veterinary specific products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills
  • Account management
  • Database maintenance
  • Customer support
  • Schedule mastery
  • High-energy attitude
  • Direct sales
  • Customer service
  • Avimark proficiency
  • Customer relations
  • Office equipment proficiency
  • Inbound and outbound calling
  • Clerical support
  • Credit card payment processing
  • Organizational strengths
Experience
Veterinary Office Manager, 03/2019 to Current
VetcorMiddletown, NY,
  • Reviewed pet records from daily visits and appointments, entering all important data into system.
  • Collected and documented animal information such as weight, size, physical condition and food intake.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Offered every owner exceptional customer service and support, as well as top-notch care to each animal.
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
Veterinary Receptionist, 07/2017 to 12/2018
Highmark Inc.Plymouth Meeting, PA,
  • Updated patient financial information to ensure accuracy.
  • Reviewed pet records from daily visits and appointments, entering all important data into system.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
  • Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Process financial transactions for clients.
  • Managed physician calendar, including scheduling patient appointments and procedures.
  • Created and maintained accurate and confidential patient files.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
Client Service Representative, 07/2015 to 07/2017
Hilltop Animal HospitalCity, STATE,

Interviewed patients to collect medical history.

  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Created and maintained accurate and confidential patient files.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Addressed, documented, and responded to incoming and outgoing calls and correspondence.
  • Managed front office activities, including customer service, patient appointment management, billing and collections, and office administration.
  • Maximized office efficiency by answering incoming calls to provide office information and transfer calls to desired personal.
  • Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 25 animals per day.
  • Worked with clients to processes all financial transactions.
  • Supervised waiting area, mopped floors, and rearranged magazines to maintain office.
  • Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
  • Reviewed pet records from daily visits and appointments, entering all important data into system.
  • Process financial transactions for clients.
  • Handled office inventory including placing orders.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
  • Greeted incoming customers to provide immediate, friendly and knowledgeable support.
  • Researched issues and made quick decisions to achieve efficient and effective resolutions.
  • Managed and updated physical and digital client account information to keep records accurate and current.
Education and Training
High School Diploma: , Expected in 06/2011
Clewiston High School - Clewiston, FL
GPA:
: AA , Expected in
Santa Fe College - Gainesville, FL
GPA:

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Resume Overview

School Attended

  • Clewiston High School
  • Santa Fe College

Job Titles Held:

  • Veterinary Office Manager
  • Veterinary Receptionist
  • Client Service Representative

Degrees

  • High School Diploma

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