Administrative Assistant and Customer Service Representative experienced at registering patients, scheduling appointments and recording and filing patient/client medical records. Enters orders and information quickly and accurately. I would like an opportunity to obtain a position with an organization that would grant me the opportunity to gain more experience in the research, communication skills, independent management, and critical thinking skills.
Skill Highlights
Maintains strict confidentiality
Knowledge of HMOs, Medicare and Medi-Cal
Strong work ethic
Patient-focused care
Strong planning skills
Medical billing software
Technical expertise
Team player with positive attitude
Deadline-driven
Good written communication
Exercises good judgment
Healthcare billing proficiency
Professional Experience
UPS Universal Logistics September 2014 to August 2015EGS - Tampa, FL
Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
Forwarded client-related quality and service issues to the appropriate manager for resolution.
Coordinated returns between origin and interim transportation departments.
Coordinated rush orders and order changes.
Coordinated rush orders and order changes.
Acted as a liaison between logistics, carriers and customers.
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Customer Service Representative August 2013 to September 2014One Touch Direct - Tampa, FL
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Respond to requests from customers or their agents and equipment vendors (where applicable) for Verizon broadband, entertainment and telecommunications products and services.
Operate a computer with multiple systems and applications to establish, update, and/or retrieve customer service data while simultaneously negotiating with customers and/or other Verizon employees.
Investigate and resolve customer inquiries, disputes and/or complaints on service, billing, rates, adjustments, and policy issues.
Calculate rates and issue adjustments.
Achieved customer satisfaction rating of 89% within 3 months, exceeding corporate target.
Shift Leader and Server November 2011 to July 2013Steak n Shake - Tallahassee, FL
Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques.
Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers.
Provide leadership and Organization each shift.
Motivate and ensure each server is equipped with tools to have a successful shift.
Train new employees and coordinate and documents for new-hires.
Cashier, fountain, Drive-thru, front and back dress (food prep).
Administrative and Medical Coding Support April 2008 to October 2011Homeland for Children - Lakeland Bartow, Florida FL
Maintained and adjusted medical, educational and histories of clients; promptly informed Social Workers of the appropriate time for daycare and daycare home inspection.
Developed patient care plans, including assessments, evaluations, and nursing diagnoses.
Maintained patient privacy and confidential patient information.
Coordinated and advised staff of alterations to cases in all flies, and worked diligently with Social Workers.
Ensured accuracy of all information.
Conduct child safety assessments.
Review patient bills for accuracy and completeness and obtain any missing information.
Knowledge of insurance guidelines especially Medicare and state Medicaid
Follow up on unpaid claims within standard billing cycle time-frame
Created advised systems through excel reports for compensation of foster parents monthly.
Analyzed operation practices of social workers and completed full reports of results.
Resolved administrative issues of by coordinating the preparation of reports of foster parents and children; analyzing data and identifying solutions of all client files of aged-out foster children.
Assistant Manager December 2005 to April 2008DEMO - Tallahassee, FL
Supports the store manager with merchandising and loss prevention.
Ensure sales, and meet sales quota on a daily basis.
Work closely with customers to meet the needs and objectives of the customer.
Assist and maintain the store quality.
Manage four to ten individuals and ensure production.
Store Manager February 2003 to December 2005Street Dreams - Haines City, Florida
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Completed weekly schedules according to payroll policies.
Contributed to merchandising ideas at team sale meetings.
Delivered excellent customer service by greeting and assisting each customer.
Overseen numerous front end operations.
Supervise and maintain store inventory on daily basis
Education and Training
Bachelor of Arts : SociologyFlorida Agricultural and Mechanical University - Tallahassee, FLGPA: GPA: 3.0
Minor in Anthropology
Member of and Vice President of the Sociology club
Coursework in Medical Sociology
GPA: 3.0
High School Diploma : General, May 2003Lake Region High School - Eagle Lake, FloridaGPA: GPA: 3.0GPA: 3.0
Academic Interests
*Florida Bright Futures Scholarship Recipient
*2007 Florida Health Department Bureau/National Awareness film acknowledge and awarded for 2nd assistant director, makeup and styling.
*2005 Atlanta Film Festival Honorable Mention, Makeup and Styling.
