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UPS Universal Logistics Resume Example

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UPS UNIVERSAL LOGISTICS
Professional Summary
Administrative Assistant and Customer Service Representative experienced at registering patients, scheduling appointments and recording and filing patient/client medical records. Enters orders and information quickly and accurately. I would like an opportunity to obtain a position with an organization that would grant me the opportunity to gain more experience in the research, communication skills, independent management, and critical thinking skills.
Skill Highlights
  • Maintains strict confidentiality
  • Knowledge of HMOs, Medicare and Medi-Cal
  • Strong work ethic
  • Patient-focused care
  • Strong planning skills
  • Medical billing software
  • Technical expertise
  • Team player with positive attitude
  • Deadline-driven
  • Good written communication
  • Exercises good judgment
  • Healthcare billing proficiency
Professional Experience
UPS Universal Logistics
September 2014 to August 2015EGS - Tampa, FL
  • Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
  • Forwarded client-related quality and service issues to the appropriate manager for resolution.
  • Coordinated returns between origin and interim transportation departments.
  • Coordinated rush orders and order changes.
  • Coordinated rush orders and order changes.
  • Acted as a liaison between logistics, carriers and customers.
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Customer Service Representative
August 2013 to September 2014One Touch Direct - Tampa, FL
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Respond to requests from customers or their agents and equipment vendors (where applicable) for Verizon broadband, entertainment and telecommunications products and services.
  • Operate a computer with multiple systems and applications to establish, update, and/or retrieve customer service data while simultaneously negotiating with customers and/or other Verizon employees.
  • Investigate and resolve customer inquiries, disputes and/or complaints on service, billing, rates, adjustments, and policy issues.
  • Calculate rates and issue adjustments.
  • Achieved customer satisfaction rating of 89% within 3 months, exceeding corporate target. 
Shift Leader and Server
November 2011 to July 2013Steak n Shake - Tallahassee, FL
  • Trained staff of eight employees for correct facility procedures, safety codes, proper recipes and plating techniques.
  • Greeted customers in the restaurant or drive-thru, took and rang up orders, handled payment and thanked customers.
  • Provide leadership and Organization each shift.
  • Motivate and ensure each server is equipped with tools to have a successful shift.
  • Train new employees and coordinate and documents for new-hires.
  • Cashier, fountain, Drive-thru, front and back dress (food prep).
    Administrative and Medical Coding Support
    April 2008 to October 2011    Homeland for Children - Lakeland Bartow, Florida FL
    • Maintained and adjusted medical, educational and histories of clients; promptly informed Social Workers of the appropriate time for daycare and daycare home inspection.
    • Developed patient care plans, including assessments, evaluations, and nursing diagnoses.
    • Maintained patient privacy and confidential patient information.
    • Coordinated and advised staff of alterations to cases in all flies, and worked diligently with Social Workers.
    • Ensured accuracy of all information.
    • Conduct child safety assessments.
    • Review patient bills for accuracy and completeness and obtain any missing information.
    • Knowledge of insurance guidelines especially Medicare and state Medicaid
    • Follow up on unpaid claims within standard billing cycle time-frame
    • Created advised systems through excel reports for compensation of foster parents monthly.
    • Analyzed operation practices of social workers and completed full reports of results.
    • Resolved administrative issues of by coordinating the preparation of reports of foster parents and children; analyzing data and identifying solutions of all client files of aged-out foster children.
    Assistant Manager
    December 2005 to April 2008    DEMO - Tallahassee, FL
    • Supports the store manager with merchandising and loss prevention.
    • Ensure sales, and meet sales quota on a daily basis.
    • Work closely with customers to meet the needs and objectives of the customer.
    • Assist and maintain the store quality.
    • Manage four to ten individuals and ensure production.
    Store Manager
    February 2003 to December 2005    Street Dreams - Haines City, Florida
    • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
    • Completed weekly schedules according to payroll policies.
    • Contributed to merchandising ideas at team sale meetings.
    • Delivered excellent customer service by greeting and assisting each customer.
    • Overseen numerous front end operations.
    • Supervise and maintain store inventory on daily basis

    Education and Training
    Bachelor of Arts : SociologyFlorida Agricultural and Mechanical University - Tallahassee, FLGPA: GPA: 3.0
    Minor in Anthropology
    Member of and Vice President of the Sociology club
    Coursework in Medical Sociology
    GPA: 3.0
    High School Diploma : General, May 2003Lake Region High School - Eagle Lake, FloridaGPA: GPA: 3.0GPA: 3.0
    Academic Interests
    *Florida Bright Futures Scholarship Recipient
    *2007 Florida Health Department Bureau/National Awareness film acknowledge and awarded for 2nd assistant director, makeup and styling.
    *2005 Atlanta Film Festival Honorable Mention, Makeup and Styling.
    Skills
    Over 6 years experience in Customer Service
    Clear understanding of protocol
    Self-starter

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    Resume Overview

    Companies Worked For:

    • EGS
    • One Touch Direct
    • Steak n Shake
    • Homeland for Children
    • DEMO
    • Street Dreams

    School Attended

    • Florida Agricultural and Mechanical University
    • Lake Region High School

    Job Titles Held:

    • UPS Universal Logistics
    • Customer Service Representative
    • Shift Leader and Server
    • Administrative and Medical Coding Support
    • Assistant Manager
    • Store Manager

    Degrees

    • Bachelor of Arts : Sociology
      High School Diploma : General , May 2003

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