underwriting service representative resume example with 9+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
I am a university graduate and dedicated professional looking for a great opportunity to focus my career goals. I am a self-disciplined, quick learning individual with sharp analytical strengths and a "whatever it takes" attitude. I would love to become part of a community rich environment that appreciates self-motivation, time management, impeccable customer service and concise interpersonal communication skills. My academic background, diverse experience, and my perspicacity of new concepts allow me to become a very resourceful asset for a respectable company.
Skills
Customer Retention
Account Management
Data Evaluation
Quality Control
Process Optimization
Impeccable Customer Service
Investigation and Research
Analytical Detail
Excellent Communication
Multi-tasking
Adaptability
Time Management
Collaborative Teamwork
Problem-solving Abilities
Professionalism
Experience
Underwriting Service Representative, 12/2019 to Current Marsh & Mclennan Companies, Inc. – Greenville, SC,
Assessed and updated all new business submissions, renewals, and policy changes on accounts while following company and industry guidelines and properly documenting all files to keep proper records.
Maintained compliance by educating myself regularly on all current procedures, legal notice time frames, and state requirements to stay informed of all current industry standards using the Reach system.
Upheld strict industry and company standards for quality and performance while using all company systems, including Guidewire Policy, Claims and Billing Centers.
Met or exceeded productivity and quality targets by handling every activity with attention to detail, problem-solving and time management skills.
Maintained normal workload while participating in the Underwriting Activities Committee (UAC) for 2020 and 2021.
Participated in additional learning with The Institutes that is ongoing to gain designations for API and AINS.
Claims Receptionist, 08/2018 to 12/2019 California Casualty Insurance – City, STATE,
Utilized superb interpersonal communication and customer service skills to personally assist incoming and transferred callers, or to successfully connect them to the appropriate representative or department.
Resolved grievances efficiently by using intrinsic empathy on multiple occasions where disgruntled callers needed immediate attention and compassion to alleviate concerns about their claims.
Eagerly assisted coworkers and my managers with sending correspondence, printing documents, updating information in Guidewire, or completing demands in EHub in order to facilitate positive working relationships.
Collaborated with colleagues to discuss claims information and procedures in order to accurately assist callers when necessary. Proficient in navigating software systems including Outlook, Witness, Intelligence, SMART, Guidewire, EHub, and Reach.
Communications Consultant, 12/2013 to 08/2018 Freelance – City, STATE,
Proficiently set up new media sites and basic business proposals for small businesses, community projects, and individuals.
Acquired market research plans for small business start ups using investigation, time management , research proficiency with search engines, ability to comprehend and interpret statistical data, and customer service skills in order to promptly allow decisions to be made by clients based on the obtained feasibility projections.
Continuing to gain knowledge and a broader skill set through personal experience working with marketing, advertising, research methods and investigation, and public relations techniques for new media sites and entities.
Designed marketing strategies and monitored effectiveness of the information on online sites and other media platforms.
Surveyed clients to determine effective ways of communication while maintaining professionality and efficiency through leadership skills.
Front Office Administrator And Treatment Coordinator, 08/2016 to 03/2018 RMPS Administrative Services Inc – City, STATE,
Organized all scheduling, correspondence, and meeting plans in an efficient and prompt manner allowing managers, coworkers and
clientele to easily arrange appointment, assignments, procure orders, and obtain information.
Prioritized daily operations with time management, organization, and self direction to maintain attention to detail in all aspects
required for data entry, sending correspondence, check-in and check-out for all patients, monetary procurement, and answering all
company calls.
Focused strongly on privacy and security with HIPPA compliant regulations for all correspondence and documentation on dental
software programs such as SoftDent and MySecure.
Supervised front office team of two to three employees at a time.
Involved daily management, setting up staff meetings, employee
training, involvement in the hiring process for all front staff under my supervision, and disciplinary actions for those employees.
Coordinated patient treatment, advising patients of all necessary procedures and costs involved with empathy, then negotiating all
monetary plans for the treatment with respect for company and customer benefits and circumstances in mind.
Received multiple promotions due to the work ethic and professionalism conveyed in previous points.
Education and Training
Bachelor of Arts: Communication And Business Administration, Expected in 05/2014 to University of Colorado At Colorado Springs - Colorado Springs, CO GPA:
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Resume Overview
School Attended
University of Colorado At Colorado Springs
Job Titles Held:
Underwriting Service Representative
Claims Receptionist
Communications Consultant
Front Office Administrator And Treatment Coordinator