Underwriting Bank Verification Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Dedicated and results-oriented financial professional with 6-year background in consumer financing, loan administration, customer service, and bank standards. Committed to meeting strict deadlines and personally guiding clients through financial processes using excellent analytical and communication skills.

  • Notary Public, State of New Jersey
  • Microsoft Excel/Office
  • SalesForce
  • LexisNexis Risk Management
  • Fraud Detection
  • Data Entry Expertise
  • Bank Deposit Analysis
  • File Management
  • Microsoft Remote Desktop
  • Screen Sharing/IT solution Expertise
  • Team Leadership
  • Sales Expertise
  • Negotiation
  • Written and interpersonal communication
  • Multitasking abilities
  • Conflict resolution
Work History
03/2019 to Current Underwriting Bank Verification Manager Black Rifle Coffee Co | North Richland Hills, TX,
  • Gather all financial records from clients through multiple servers and databases such as Decision Logic, Screenshare Software, and traditional online banking platforms.
  • Review financial documents for authenticity and formulate data in Microsoft Excel to serve as analysis reports for the underwriter.
  • Identify potential risks resulting from client's bank account activity, underwriting investigations or fraud exposure.
  • Verify proper repayment terms, contact info, and bank account details for applications before they are funded by cross-checking the information in SalesForce.
  • Train and develop personnel to improve department efficiency and maintain high conversion rate for potential clients.
  • Listen attentively to client feedback and work with IT department team to introduce new services for improvement of verification process.
01/2019 to 03/2019 Teller Services Manager Oerlikon | Brunswick, OH,
  • Managed overall daily store operations by reviewing the reliability of new personal and business account openings (NAMES).
  • Demonstrated dedication to continuously improving sales abilities by pacing over 100% towards the individual sales goal and exceeding expectations each quarter.
  • Supervised, coached and mentored teller and platform staff in the absence of the Store Manager or Assistant Store Manager.
  • Assisted in minimizing potential losses by researching each item before approval (up to $250,000) and using sound judgment to prevent fraud.
  • Ensured that all security and audit procedures were followed to minimize potential risk and remain in compliance.
  • Assisted in managing Cash Recap, Cash Master reporting and cash limits in accordance with teller operation standards.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
11/2017 to 01/2019 Store Supervisor TD Bank | City, STATE,
  • Supervised the teller and platform teams in the absence of the Sales and Service Manager and Teller Service Manager.
  • Lead the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, and managing controllable expenses.
  • Coached team members to focus on customer experience by having needs-based conversations and offering financial solutions to meet Customers' needs.
  • Submitted a variety of loan applications (personal / Home Equity/ Commercial) to loan underwriters for verification and recommendation.
  • Approved financial transactions, up to $100,000, using sound judgment to minimize risk and potential losses from fraud.
  • Ensured team members fully completed required training prior to servicing Customers.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
10/2016 to 11/2017 Customer Service Representative TD Bank | City, STATE,
  • Conducted needs-based conversations and offered financial solutions to meet our Customers' needs
  • Originated loan applications (personal/Home Equity), prepared documents and conducted loan closings
  • Consistently executed appropriate behaviors to deliver a Legendary Customer experience in the Store
  • Made quality referrals to appropriate partners such as TD Ameritrade
  • Responsible for meeting individual performance metrics and successfully paced over 100% each quarter
  • Responsible for making sound decisions and timely problem resolution
  • Proactively reached out to Customers to deepen relationships through needs-based conversations and generate a loyal clientele
  • Demonstrated proficiencies in settlement of ATM, negotiable items, and other bank related equipment
  • Opened and serviced a variety of different accounts
Expected in Candidate Bachelor's Computer Information Systems | Thomas Edison State University, Trenton, NJ GPA:

Attended from Feb 2018-Jan 2019

Expected in Candidate Bachelor's in History | Rutgers, The State University of New Jersey, , GPA:

Attended from Sept 2012- May 2017

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Resume Overview

School Attended
  • Thomas Edison State University
  • Rutgers, The State University of New Jersey
Job Titles Held:
  • Underwriting Bank Verification Manager
  • Teller Services Manager
  • Store Supervisor
  • Customer Service Representative
  • Candidate Bachelor's Computer Information Systems
  • Candidate Bachelor's in History

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