tower suite vip services asst fo manager resume example with 7+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Organized, detail oriented, and dedicated front office assistant mastering in administrative support and exceptional customer service. Bringing 8 years of VIP services experience, managing a fast-paced front office operation at a refind and impeccable level. Excels in both verbal and written communication while consistently maintaining a composed and polished demeanor.
Skills
Front office management
Exquisite writing and verbal skills
Department and staff scheduling
Calendar and appointment arrangements
Efficient in Excel, Microsoft Office, and PowerPoint
Guest Correspondence with proper E-mail/phone etiquette
Elevated customer services
Problem resolution
Project organization
Relationship development
Operational improvement
Office supplies ordering
Planning and organization
Business operations management
Experience
12/2017 to 04/2021Tower Suite & VIP Services Asst. FO ManagerWynn Las Vegas | City, STATE,
Delegated and created schedule for entirety of department by coordinating all scheduled shifts considering school schedules, time off requests, training classes, etc., while ensuring sufficient staff during peak volume business demands. Maintained and monitored all attendance records of staff.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Tracked and submitted employee timesheets to accounting department for payroll processing.
Purchased goods to maintain stock and prepare for assembly of Hotel Operation needs to run at Forbes Five Star level.
Auditing and tracking the department's attendance and ensuring all are 100% accurate including any claims and submissions with FMLA.
Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
Maintained inventory in administrative building supply closet to prevent shortages of supplies.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
12/2016 to 12/2017Tower Suite & VIP Services Front Office SupervisorWynn Las Vegas | City, STATE,
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Oversee "Pre-Arrival Program" and recommended changes to existing methods to increase efficiency of staff and responsiveness of guests.
Composed reports to maximize accuracy of revenue and commission.
Undergo extensive Forbes Five Star training to enhance knowledge and further teach line-level representatives of maintaining elevated standards.
Displayed a high level of leadership, mentorship, and support to line level staff.
Continued to develop and build rapport by handling difficult guest issues with professionalism.
Assisted upper management in checklist reports and independently handled guest issues escalated beyond line level.
Served as central point of contact between all departments such as casino, restaurant and retails outlets, and all areas of hotel operations to assist customers in all aspects of their visit.
07/2013 to 11/2016Tower Suite & VIP Services RepresentativeEncore At Wynn Las Vegas | City, STATE,
Delivered high level of service and support to each customer.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Improved customer satisfaction by finding creative solutions to problems.
Practiced empowerment and assessed situation before giving difficult guest concerns to managers on duty.
Trained new employees to properly execute challenging situations with computer systems and guest related issues
Constructed detailed reports during graveyard to ensure following day's smooth work efficiency while being self-reliant in between managers on duty.
Recognized by management for providing exceptional customer service.
Achievements
Nominated Company All Star - 2019
Internal Department Star of the Quarter - 2018
Recognized in Director's 100 Club for achieving consistent 100% shops - 2017
Education and Training
Expected in 06/2010 to to High School Diploma | Northwest Career And Technical Academy, Las Vegas, NVGPA:
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Resume Overview
School Attended
Northwest Career And Technical Academy
Job Titles Held:
Tower Suite & VIP Services Asst. FO Manager
Tower Suite & VIP Services Front Office Supervisor