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title sr specialist resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

have worked in CSW, SAP/CRM/ECC, CCTS Cases, Apttus, Genesys, CRM, Distrack AS400, Excel, Teams, and Microsoft Office. In the almost three years I worked at Clark Memorial Hospital I had learned four different departments including emergency room and outpatient registration, centralized scheduling, and pre-registration. My position there required answering phones, entering patient information into the computer, and working with faxes and orders. I was also responsible for training new employees. I trained new hires in both ER Registration and Centralized Scheduling. I am very comfortable as a leader and as a team player. Qualifications I have over nineteen years combined customer service experience and in training other employees. I recently training new DA teammates with the mentor/mentee process. I have twenty plus years experience entering data on several different computer programs. I have over ten years experience with answering phones on a multi-line system. I also have over 19 years experience working with Excel and Microsoft applications. While employed at CMH I answered multiple calls, prepared orders, worked with different doctor’s offices, directly with patients, and other departments within the hospital. I also verified the accuracy of personal information all under the HIPPA guidelines. While employed at the Census Bureau I filled orders and followed shipping requests. I have learned how to work well in a team environment, but also how to complete tasks timely and accurately by myself. I have a good understanding of customer service and that all customers are important to an organization.

Skills
  • Excellent customer service/people skill
  • Able to multi-task well and very quick learner
  • Work well with co-worker and ability to do jobs independently
  • Great problem-solving skills
  • Work well under pressure and with deadlines
  • Knowledgeable of computers, Excel, Microsoft applications, multi-line phones, fax machines
  • Adapt quickly to change/Very flexible
  • LSS Yellow Belt Certified
Education and Training
Indiana University New Albany, Indiana Expected in 01/1998 : psychology - GPA : 2 semesters with
West Washington High School Campbellsburg, Indiana Expected in 01/1997 DIPLOMA : - GPA : academic honors diploma, th in class, Member of Spanish, Science, and SADD clubs Secretary of Drama and Treasurer of NHS
Experience
Avantor - TITLE SR SPECIALIST
Suwanee, GA, 12/2005 - Current
  • I am currently a Sr
  • Specialist on the Customer Experience Team
  • I joined the CET team in November 2020
  • I use my background of various roles within Cardinal Health to proactively work to find root cause for my customer’s issues and work to build stronger relationships between Cardinal Health and the account
  • I send multiple reports and work to solve pricing and fill rate issues for both Base and ValueLink accounts
  • Prior to joining the CET team, I was an analyst for Distribution Agreements team
  • My daily tasks included loading distribution agreements including Med, Lab, and LDA’s, processing reports, researching emails and special projects
  • I moved to Pricing in August 2018
  • While in pricing services I worked on the Bold Chat team, I then helped stand up the Lab Pricing GMB, cross trained and assisted with our ECR team all before being moved to the DA team
  • I also assisted in the GenPact DA Connections training trying to achieve a smooth transfer of duties
  • Prior to my move to pricing, I was a level 3 Sr
  • Customer Service Specialist
  • I worked in Customer Service for over 12 years and even after I moved to pricing, I still assisted Med CS as needed with backlog work in CCTS cases working numerous hours of overtime
  • In my last position in CS I worked on customers reporting and unfilled lines as a Backoffice teammate for large ValueLink accounts
  • I have a good understanding of SAP/CRM/ECC, Cases, Excel, Microsoft Office, Genesys phone system, CSW, Distrack, Drop Ship Automation, Distrack AS400, and our policies and procedures
  • I work diligently to learn any new processes, tasks, or changes that can happen daily
  • When I initially began at Cardinal Health I worked in Pharma customer service in retail chain, retail independent, hospital non-assist, the drop ship department as a Dropship Coordinator as part of a pilot program, and hospital assist
  • I then transferred over to Medical customer service in August of 2011
  • On the Med side I have worked with large STRAT ValueLink accounts in the Front and Backoffice roles.
Veterans Health Administration - SCHEDULER
Ponce, PR, 12/2002 - 12/2005
  • I scheduled patients in the diagnostic scheduling department
  • I have also worked for emergency room registration and filled in with out-patient registration and was the back-up for our pre-registration department
  • I was responsible for answering phones, speaking with patients and doctor’s offices, checking faxes, making sure all doctor orders were received, and gathering all needed insurance and medical information on patients
  • Daily I worked with multiple computer applications and answered calls on a multi-line phone
  • I was voted Most Valuable Team Member for the month of May 2005 by the Patient Finance & Registration department
  • I was one of the highest schedulers in the department and had a great commitment to my co-workers
  • I was always willing to help wherever needed
  • I had taken it upon myself to learn many of my co-worker’s responsibilities, so I could fill in and help them with their duties
  • I worked on several different computer systems daily including Microsoft Office, ORSOS scheduling, and AS400.
Bureau Of The Census - DATA TRANSCRIBER
City, STATE, 12/1997 - 12/2000
  • While at the Census Bureau I was a data transcriber and a kit line employee
  • As a kit line employee my duties were to put together the 2000 census kits
  • As a data transcriber my duties included typing data into several different computer programs
  • I keyed over 11,000 keystrokes per hour with less than a 1% error rate
  • I was able to quickly learn new programs and adjust to change
  • Jobs changed frequently, and I was up for the challenge and adjusted great to all jobs asked of me
  • Experience
  • I have worked with Cardinal Health for over sixteen years
  • I worked both Pharma and Med Customer Service before promoting to Pricing Services
  • I have been a mentor for both training CHIP Med CS Backoffice and for the DA team
  • Since being employed here with Cardinal Health I

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Resume Overview

School Attended

  • Indiana University
  • West Washington High School

Job Titles Held:

  • TITLE SR SPECIALIST
  • SCHEDULER
  • DATA TRANSCRIBER

Degrees

  • DIPLOMA

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