Title Specialist resume example

Denver Motor Vehicle Tech II

City and County of Denver DMV - Denver, CO1999 to PresentResponsibilitiesPerforms full performance level work inspecting, assessing, and auditing applications and legaldocuments submitted for vehicle registration and licensing of all types of motorized vehicles, assists thepublic by providing a variety of information including title application, customer identification requirements,emission testing, and insurance requirements, ensures compliance with federal, state, and local statutes,rules, and regulations, and collects all applicable fees and taxesperformance work processing the registration and licensing of all types ofmotorized vehicles. It is distinguished from a Motor Vehicle Technician I class that performs entry levelwork inspecting, assessing, and auditing applications and legal documents submitted for vehicleregistration and licensing of all types of motorized vehicles while receiving training in the applicablefederal, state, and local statutes, rules, and regulations, develops the knowledge and skills necessary toissue motor vehicle titles, licenses, and registration documents, and trains in collecting all applicable feesand taxes. The Motor Vehicle Technician II class is also distinguished from the Motor Vehicle Supervisorthat performs supervisory duties over employees who process the registration and licensing of all types ofmotorized vehicles, assist the public by providing a variety of information, and ensures compliance withfederal, state, and local statutes, rules, and regulations.Processes new and license renewal applications and issues motor vehicle titles, licenses, registrationdocuments, validation tabs, and permits by confirming a customer’s identity and county of residence,verifying the accuracy of submitted documentation, determining the correct type of title and license toissue, and ensuring compliance with governmental statutes, rules, and regulations.
Assesses, calculates, and collects license fees, a variety of applicable taxes, and other related feesbased on an analysis of each customer transaction.
Responds to customer questions and issues such as licensing and titling procedures, fee and taxrequirements, emission testing, and insurance requirements, explains statutes, policies, procedures, andrules, and assists customers resolve problems and/or concerns.
Processes payment transactions utilizing the cash tendering system, maintains cash drawers, balances and reconciles both cash and check transactions daily, resolves any balancing problems, deposits daily revenues, and enters information into the state computer system.
Processes license renewal applications received in the mail or on-line, reviews documents for completeness, accuracy, and compliance with statutes, issues motor vehicle registration documents and validation tabs, determines why some renewals are rejected, and sends correspondence to customers explaining fees, reason for rejection, and policies and procedures.
Maintains assigned state inventory and files and records required by the Colorado Department of Motor Vehicle.
Operates a variety of office equipment, performs preventative maintenance, reports all malfunctions, andt roubleshoots problems in conjunction with a repair technician until the machine is in working order.

City and County of Denver - Denver, COJanuary 2006 to August 2008ResponsibilitiesEnsures administrative functions concerning real estate foreclosures and releases of Deeds of Trust arein compliance with Colorado State Statutes.Executes all such legal instruments that apply to deeds of trust being foreclosed including certificates ofsale, redemption certifications and public trustee deeds by attesting to the absolute accuracy ofcertificates of sale.
Executes withdrawals when foreclosures are cured.
Analyzes and establishes fees and other monies to be collected under statutory lawIntegrity/Honesty – Displays high standards of ethical conduct, understands the impact ofviolating these standards on an organization, self, and others, chooses an ethical course ofaction, and is trustworthy.
Conscientiousness – Displays a high level of effort and commitment towards performing workand demonstrates responsible behavior.
Interpersonal Skills – Shows understanding, friendliness, courtesy, tact, empathy, cooperation,concern, ad politeness to others and relates well to different people from varied backgroundsand different situations.
Reading – Learns from written material by determining the main idea or essential message andrecognizes correct English grammar, punctuation, and spelling.
Listening – Receives, attends to, interprets, and responds to verbal messages and other cuessuch as body language in ways that are appropriate to listeners and situations.
Writing – Uses correct English grammar, punctuation, and spelling to communicate thoughts,ideas, information, and messages in writing.
Flexibility – Adapts quickly to changes.
Speaking – Uses correct English grammar to organize and communicate ideas in words that areappropriate to listeners and situations and uses appropriate body language.
Memory – Recalls information that has been presented previously.
Reasoning – Discovers or selects rules, principles, or relationships between facts and otherinformation.
Self-Management – Sets well-defined and realistic personal goals, monitors progress and ismotivated to achieve, manages own time, and deals with stress effectively.
Teamwork – Encourages and facilitates cooperation, pride, trust, and group identify, fosters commitment and team spirit, and works with others to achieve goals.
Diversity – Is sensitive to cultural diversity, race, gender, and other individual differences in the workforce.
Decision Making – Specific goals and obstacles to achieving those goals, generates alternatives, considers risk, and evaluates and chooses the best alternative in order to makes determination, draw conclusions, or solve a problem.
Oral Communications – Expresses information to individuals or groups effectively taking in to account the audience and nature of the information, makes clear and convincing oral presentations, listens to others, attends to nonverbal cue, and responds appropriately.
Problem Solving – Identifies problems, determines accuracy and relevance information, and uses sound judgment to generate and evaluate alternatives and to make recommendations.

Denver Sheriff Vehicle Impound - Denver, CO

September 1999 to January 2006

Responsibilities
Performed permanently assigned lead work on a different shift or in a different location from the
work unit supervisor or in a work unit where the first line supervisor’s.
Develops or modifies work plans, methods, and procedures, determines work priorities, and assists in
developing work schedules in order to provide adequate staff coverage.


Provides work instruction and assists employees with difficult and/or unusual assignments.


Assigns and distributes work, reviews work for accuracy and completeness, and returns assignments with
recommendations for proper completion.


Resolves problems encountered during daily operations of the work area and recommends consistent
standards for problem resolution.


Contributes to the development of the performance enhancement plan, documents performance, provides
performance feedback, and furnishes information for the formal performance evaluation.


Responds orally to informal employee grievances and provides information to the supervisor.
Documents situations which may be cause for disciplinary action and provides information to the supervisor.


Performs the job responsibilities of the work unit or function, evaluates and applies job related
information, and acts as a resource.


Accesses information to resolve problems, follows up on requests and complaints, and addresses a
variety of problems unresolved at lower levels.


Utilizes a computer to input information/data and to create, edit, compile, manipulate, and retrieve files
and/or databases and creates reports.
Performs other related duties as assigned.


Skills Used
Conscientiousness - Displays a high level of effort and commitment towards performing work
and demonstrates responsible behavior.


Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, cooperation,
concern, and politeness to others and relates well to different people from varied
backgrounds and different situations.


Reading - Learns from written material by determining the main idea or essential message and
recognizes correct English grammar, punctuation, and spelling.


Arithmetic/Mathematical Reasoning - Performs computations such as addition, subtraction,
multiplication, and division correctly using whole numbers, fractions, decimals, percentages,
and formulas.
Listening - Receives, attends to, interprets, and responds to verbal messages and other cues
such as body language in ways that are appropriate to listeners and situations.


Writing - Uses correct English grammar, punctuation, and spelling to communicate thoughts,
ideas, information, and messages in writing.


Flexibility - Adapts quickly to changes.


Speaking - Uses correct English grammar to organize and communicate ideas in words that are
appropriate to listeners and situations and uses appropriate body language.


Memory - Recalls information that has been presented previously.


Reasoning - Discovers or selects rules, principles, or relationships between facts and other
information.


Customer Service - Works and communicates with clients and customers to satisfy their
expectations and is committed to quality services.


Self Management - Sets well-defined and realistic personal goals, monitors progress and is
motivated to achieve, manages own time, and deals with stress effectively.


Decision Making - Specifies goals and obstacles to achieving those goals, generates
alternatives, considers risks, and evaluates and chooses the best alternative in order to make
a determination, draw conclusions, or solve a problem.


Teaches Others - Helps others learn, identifies training needs, provides constructive
reinforcement, coaches others on how to perform tasks, and acts as a mentor.


Leadership - Interacts with others to influence, motivate, and challenge them.


Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity, fosters
commitment and team spirit, and works with others to achieve goals.


Knowledge of supervisory principles and practices sufficient to be able to perform a variety of
lead work functions.


Knowledge of the specific work area. Refers to specialized knowledge that is acquired through
formal education or extensive on-the-job experience.