Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in sales/retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Client documentation
  • Compassionate client care
  • Knowledge of state regulations
  • Proper phone etiquette
  • Client satisfaction
  • Reliable and punctual
  • Multi-line phone systems
  • Document retrieval
  • Sensitive material handling
  • Cash deposit preparation
  • Editing and proofreading
  • Sales plan implementation
  • Quality control
  • Inbound phone call management
  • 55 WPM
  • Resolving issues
  • Legal documents
  • File management
  • Docket preparation
Experience
10/2021 to Current Customer Experience Specialist Salesforce.Com, Inc. | Deerfield Beach, FL,
  • Built open, welcoming relationships with customers by replying to messages promptly and personally.
  • Communicated with customers via phone, email and online chats.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Informed customers about product lines and services offered by company.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Worked with external representatives to address customer needs.
03/2021 to 09/2021 Title Specialist Copart | Earlington, KY,
  • Summarized legal or insurance documents.
  • Performed title searches, ordered reports and obtained clearance documents.
  • Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
  • Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
  • Experience with Salesforce, ATC, and RegUSA
08/2020 to 02/2021 Call Center Representative Oe Federal Credit Union | San Jose, CA,
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Completed up to 500 outgoing calls per day according to assigned call list.
03/2017 to 07/2020 Assistant Manager Approved Cash Advance | Harrisonburg, VA,
  • Planned and prepared workflow schedules, delegating tasks for 15-member team.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Trained team of 15 to deliver outstanding customer service, boosting customer satisfaction ratings 100%.
  • Supported sales management initiatives to optimize business development.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Assisted Store Manager in evaluating employee performance and cultivating improvement initiatives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
06/2014 to 03/2017 Real Estate Assistant Cushman & Wakefield Inc | Ogden, UT,
  • Located potential listings and set up meetings to capitalize on opportunities.
  • Coordinated sales listings through each stage and tracked completion for broker.
  • Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork.
  • Supported efficient operations by managing errands like dropping off lockboxes and clerical tasks such as business correspondence.
  • Organized and maintained systems to track leads coming from social media, website and other funnels.
  • Advised prospective clients on current market activities.
  • Monitored fulfillment of purchase contract terms.
  • Planned and coordinated open house events.
  • Scheduled home viewings with potential buyers.
  • Maintained database of prospective customers.
  • Promoted sales through advertising, open houses and Multiple Listing Services.
  • Advised clients on market conditions, prices and legal requirements.
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
  • Prepared forms needed for real estate transactions, including contracts, deeds, closing statements and leases.
  • Generated list of properties to meet specific client needs.
  • Executed open house events and prepared homes for clients arrival.
Education and Training
Expected in | Business Management University Of Phoenix, Tempe, AZ GPA:
Expected in 05/1988 High School Diploma | Marian Christian High School, Houston, Tx, GPA:

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Resume Overview

School Attended

  • University Of Phoenix
  • Marian Christian High School

Job Titles Held:

  • Customer Experience Specialist
  • Title Specialist
  • Call Center Representative
  • Assistant Manager
  • Real Estate Assistant

Degrees

  • Some College (No Degree)
  • High School Diploma

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