Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of projects that need to be completed. Motivated to learn, grow and excel in every way possible. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Committed to changing lives and helping people become a better person.

  • Document summarization
  • Records analysis
  • Communications
  • Relationship development
  • Team building
  • Complaint resolution
  • Credit card processing
  • Inbound and Outbound Calling
  • Retail store support
  • Staff education and training
  • Stock management
  • Money handling abilities
  • Retail materials management
  • Service standard compliance
  • Criminal laws
  • Visitation Guidelines Understanding
  • Search and Seizure Procedures
  • Safety and Security
  • Inmate Management
  • Crisis Intervention Training
  • Emergency Management
  • Dispatch
  • Continuing education
  • Schedule Coordination
  • Project organization
  • Verification
  • MS Office
  • Organization
  • Problem resolution
  • Customer service
  • Report preparation
  • Order Fulfillment
  • Technical Support
  • Good listening skills
  • Stocking and replenishing
  • Professional telephone demeanor
  • Route dispatch
  • Key holder experience
  • Inmate behavior modification tactics
  • Conflict resolution skills
  • Suicide Prevention Training
  • Safety and Security Enforcement
  • Restraint Techniques
  • Correctional Facility Procedures
  • Strong Interpersonal Skills
  • Self-Defense Techniques
  • Crime Prevention
  • Firearm operations trained
  • Reasoning ability
  • Receptive to feedback
Work History
Title Specialist, 10/2017 - Current
Copart Lansing, MI,
  • Claims handling process by taking initial loss reports
  • Go over the total loss process with customers
  • Assist with making payment to Lienholder and customers
  • Process title paperwork for DMV
  • Process over 70 claims a day

Emergency Road Service Dispatcher, 10/2017 - 10/2018
Dymax Corporation San Francisco, CA,
  • Assist policyholders when experiencing problems with vehicles
  • Locating along with dispatching glass repair, locksmith, or tow truck
  • Took 100-200 calls in one day
Customer Service Supervisor, 06/2014 - 10/2017
Department Of The Interior Sterling, VA,
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Exceeded team goals and collaborated with staff members

    to implement customer service initiatives.
  • Exceeded team goals and collaborated with staff members

    to implement customer service initiatives.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Critically monitored customer service operations to assess agent performance and provide evaluations and feedback.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Store results being rated 100% in district
Correctional Officer, 09/2015 - 06/2016
Department Of Corrections City, STATE,
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Completed dorm sanitation and maintenance checks and reported results to management.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Investigated attempted escapes and conducted searches for escaped inmates.
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Maintained custody and control of 256 inmates housed in medium/mental health security unit.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Observed behavior of residents individually and in groups.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Conducted routine and emergency head counts.
High School Diploma: , Expected in 05/2013
Warner Robins High School - Warner Robins, GA
Associate of Applied Science: Criminal Justice, Expected in 05/2018
Central Georgia Technical College - Macon, GA
Bachelor of Science: Criminal Justice, Expected in 01/2020
Thomas University - Thomasville, GA
Master of Science: Criminal Justice, Expected in 01/2021
Troy University - Troy, AL

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School Attended

  • Warner Robins High School
  • Central Georgia Technical College
  • Thomas University
  • Troy University

Job Titles Held:

  • Title Specialist
  • Emergency Road Service Dispatcher
  • Customer Service Supervisor
  • Correctional Officer


  • High School Diploma
  • Associate of Applied Science
  • Bachelor of Science
  • Master of Science

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