Title Services Specialist resume example with 8+ years of experience
Versatile and innovative management professional, eager to leverage academic expertise, with experience directing and improving operations across various departments. Effective leader and problem-solver dedicated to streamlining processes to decrease costs and promote organizational efficiency. Dedicated to ensuring the company surpasses established goals and transcends industry competitors.
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- Exploited innovative technologies to develop and launch the company’s first interactive, self-guided online training program to consolidate company training courses and sales. The virtual program eliminated manual payment processing, an attribute of the former program, and enhanced course accessibility, resulting in increased sales.
- Designed and implemented statewide marketing initiatives to maximize outreach and product sales, resulting in $15,500 in revenue, after operating expenses, in less than three months, and procuring the business of 62 new dealerships.
- Conducted on-the-job training for new hires, while supervising ongoing technical training and personal development classes for staff members.
- Developed and edited training manuals, multimedia visual aids, and other educational materials. Reviewed and edited all training materials to verify accuracy, while confirming compliance with company and state training policies.
- Planned and monitored the implementation of technology-based learning programs. Developed quality control assessments to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
1. Evaluated processes, conducted internal audits, and created analytical reports to streamline business operations to ensure optimal efficiency and productivity.
2. Reviewed the company's strategic plans and developed departmental goals and standards to support the vision. Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
3. Advised executives on best practices for employee growth and productivity goals, consistently helping the company reduce processing errors and improve service quality.
4. Directed day-to-day operations focused on key business metrics, continuous improvement initiatives, and providing related reports to support executive decision-making.
5. Assisted the Director of Motor Vehicle Operations with various tasks, including human resources activities, presentation creation, updating company manuals, and other miscellaneous business activities.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Facilitated inter-departmental communication to effectively provide customer support.
- Represented the company at scheduled events by acting as the first point of contact and set appointments for prospective clients.
- Ensured successful event preparation through the timely set-up of the company booth, promotional resources, and marketing.
- Utilized adept customer service skills to approach and interact with event attendees to identify prospective clients.
- Establish and maintain rapport with prospective clients to promote company services, acquire client contact information and schedule inspection appointments.
- Consistently achieved 70% lead conversion rate.
- Consistently ranked within the companies top 10 employees with the highest monthly lead turnover rate.
- Minored in Business Administration
- Member of PSU Business Club
- Member of Penn State University Alumni Association
- Majored in Marketing and Management
- Dean's List Fall 2019
- Dean's List Spring 2020
- Member of PSU Business Club
- Dean's List Fall 2018
- Dean's List Spring 2019
- Dean's List Summer 2019
- KnowBe4 Ransomware Security Awareness
- Cyber Security Awareness and Prevention
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Resume Overview
School Attended
- PENN STATE UNIVERSITY
- PENN STATE UNIVERSITY
Job Titles Held:
- Training Program Manager
- Operations Coordinator
- TITLE SERVICES SPECIALIST
- Appointment Scheduler
Degrees
- PSU
- Bachelor of Science
- Associate of Science
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