Telecommunicator Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Dedicated Telecommunicator with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy. Skilled Dispatcher with 5 years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices. Knowledgeable Dispatcher with 5 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Hardworking and reliable with strong ability in multitasking and problem solving. Offering promptness, customer service skills, professionalism and integrity. Highly organized, proactive and punctual with team-oriented mentality.

  • Customer relationship management
  • Delegating work
  • Database maintenance
  • Service planning
  • Critical thinker
  • Processing orders
  • Training & Development
  • Relationship building
  • People skills
  • Analytical
  • Multitasking
  • Coordination
  • Flexible
  • Problem resolution
  • Monitoring field personnel
  • Improving operations
  • Adjusting routes
Education and Training
Orange High School Hillsborough, NC, Expected in 06/2012 High School Diploma : - GPA :
City Of Grapevine - Telecommunicator
Public Safety Building, TX, 05/2015 - Current
  • Quickly determined locations and needs for high volume of 911 emergency callers to accurately send the correct agency for assistance.
  • 5 years of call taking and dispatching, often simultaneously, route fire, police, and EMS units to the correct locations at a fast pace.
  • Alerted emergency services personnel of road and weather hazards in real time to ensure safety of field units and citizens.
  • Accurately and efficiently responded to over 100 daily emergency calls.
  • Maintained current knowledge of all polices and procedures for our division.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Exceeded customer satisfaction by finding solutions to problems.
  • Juggled multiple projects and tasks to ensure high quality and timely responses.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our performances.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
Martin Resortsqqhrm - Server
Avila Beach, CA, 04/2014 - 05/2015
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Upsold customers and optimized table-turns to outperform average sales.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Provided exceptional service to a variety of customers per day at busy establishment.
  • Collaborated with host, bus person and cook to serve up food and beverage options.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Processed customers' payments and provided receipts.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Sent orders to kitchen staff by POS system.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Greeted newly seated guests quickly and efficiently.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Prepared and served cold, hot and specialty beverages to guests.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Rearranged tables and chairs, located or rolled extra silverware to prepare for large groups.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Martin Resortsqqhrm - Server
Pismo Beach, CA, 06/2013 - 07/2014
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and taking food orders.
  • Maintained high productivity by efficiently processing cash, credit, debit and coupon payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Wiped down counters and dining room tables to remove debris and maintain cleanliness.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Received food orders from individuals and explained offerings.
  • Monitored inventory and promptly reported food items requiring reorder.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Additional Information

I am a 27 year old mother of two who is hoping to change career fields. Being a Telecommunicator for 5 years has come with rewarding and heart breaking moments. I am dedicated, driven, and hard working. I am looking for a career path where I can experience more growth and a better work environment. I am strong willed and professional, I enjoy bringing light and smiles into my work place. Helping others has always been a driving force in my life.

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Resume Strength

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Resume Overview

School Attended
  • Orange High School
Job Titles Held:
  • Telecommunicator
  • Server
  • Server
  • High School Diploma

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