telecommunicator resume example with 3+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Religion:
Military service:
:
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Documentation and Recordkeeping
Information Gathering and Relay
Critical Thinking
Computer Skills
Works Well Under Pressure
Verbal and Written Communication
Active Listening
Experience
Telecommunicator, 07/2022 - Current City Of Rock Island – Rock Island, IL,
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Behavioral Health Technician, 01/2021 - 08/2022 Hca – North Miami Beach, FL,
Documented behavioral incidents to keep accurate records.
Documented patient behavior, interventions completed and patient response to interventions.
Established and maintained professional working relationships with clients, staff and public.
Planned and implemented safe interventions consistent with treatment goals.
Followed standard admissions procedures and documentation requirements for client intakes.
Completed daily client rounds and tracked client movements.
Cultivated relationships with fellow staff members to enhance team collaboration.
Assisted with execution of client activities, support groups and field trips.
Assisted in examination and treatment of patients under direction of nursing staff.
Performed searches of resident belongings prior to admissions and throughout stays.
Coordinated lectures and recreational activities for patients.
Documented patient interactions in compliance with HIPAA requirements.
Engaged clients in therapeutic groups to promote coping skills, education and life skills.
Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
Participated in treatment planning by helping to identify patients' problems, needs and strengths.
Provided excellent service to patients through personable communication.
Tracked client movement on and off unit by documenting times and destinations.
Collaborated with client and clinician to develop and support goals and clinical treatment plan.
Led prescribed individual or group therapy sessions as part of specific therapeutic procedures.
Used thermometers or blood pressure gauges to take and record measures of patients' physical condition.
Bathed, fed and dressed patients based on individual abilities.
Phlebotomy Technician, 01/2021 - 08/2022 Bimbo Bakeries Usa – Lafayette, IN,
Labeled blood vials with critical information like time of collection, date and patient name.
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Maintained fully-stocked phlebotomy cart, carrier and station.
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Coordinated workflow based on stat, schedule, or outpatient needs.
Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Verified collection orders and communicated discrepancies to nurses.
Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Identified patients using proper procedures prior to specimen collection.
Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
Prepared and packaged specimens for courier transport.
Observed patient for unusual reactions or events to take appropriate action under established guidelines.
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