Telecommunicator Resume Example
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TELECOMMUNICATOR
Summary
Hardworking and reliable telecommunicator/dispatcher with strong ability in administrative and secretarial work. Extensive training and experience in fast paced, high urgency, emergent and Confidential situations. Highly organized, proactive and punctual with a team-oriented mentality.
Skills
- Critical thinker
- Working collaboratively
- Prioritization and time management
- Confidentiality understanding
- Filing experience
- Excel spreadsheets
- Multi-line phone systems
- Sensitive material handling
- Medical terminology
- Confidential document control
- Customer assistance
- Data entry
- Active listening
- Customer service
- Time management
Experience
Telecommunicator02/2018 to CurrentCity Of Grapevine, Public Safety Building , TX
- Responded to emergency calls routed by automatic distribution system.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Recognized by management for providing exceptional customer service.
- Reported delays, accidents or other traffic and transportation situations.
- Communicated departmental, organizational and industry information to staff to help each person better carry out organizational goals.
- Identified practical and potential problems facing emergency services and implemented realistic and successful solutions.
- Developed and deepened relationships with local municipalities, county departments and city agencies to facilitate smooth planning and coordination of emergency response.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Handled all delegated tasks, including call taking, call handling, prioritization of calls, dispatching appropriate personnel, and ensuring safety and location throughout calls.
Cosmetologist08/2015 to 10/2017Chukchansi Gold, Oakhurst , NJ
- Met with new clients, providing effective hair consultations detailing expectations for color, style and cut.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Kept notes listing preferences and services provided to clients for quick reference.
- Scheduled appointments for customers
- Treated customers to extra services such as shampooing and head massage to promote loyalty.
- Evaluated client's hair and physical features to determine style and cut plans.
- Handled cash and credit card payments daily with 100% accuracy.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Suggested, used and marketed appropriate products to clients for skin, nail and hair care to increase company profit.
Dance Instructor08/2008 to 06/2015Exos, Fort Drum , NY
- Provided dance education to students ranging in age from 18mo. To 18yrs.
- Assessed each student's grasp of class material presented in courses and workshops.
- Participated in workshops and trainings to improve skills and learn new methods for classroom instruction.
- Instructed groups of up to 30 children, with particular focus on ballet and tap, hip hop and jazz styles.
- Collaborated in team-based environment to uphold instruction quality and continuity of service to all clients.
Education and Training
Belmont College, City, StateAssociate of Applied Science, Nursing Science, 05/2018
Completed the LPN program with a GPA of 3.4
- Majored in health science
- Completed course work in patient care, licensed practical nursing and drug administration and calculations
- Extensive one on on patient care through clinical experience
- Educated on Ohio laws and Regulations
- Honor Roll fall semester 2017 and spring semester 2018
John Marshall High School, City, StateHigh School Diploma, 05/2012
Member of FLBA from 2008-2012
Future Business Leaders of America
President of FBLA 2011-2012
Completed Business certificate through JMHS
Courses included:
Administrative and secretarial support
Accounting and finance
Marketing and communications
Business and management
- 3.8 GPA
Scott College Of Cosmetology, City, StateCosmetology, 05/2014
- Completed coursework in hair, skin and nail care.
- Completed training in laws and regulations through West Virginia Board of Cosmetologist and Barbers
- Extensive hands on training clients
- Learned time management, customer service and effective problem solving skills through one on one customer experiences
- Completed trained in the business and front desk operations of a salon
- Passed West Virginia State Boards
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School Attended
- Belmont College
- John Marshall High School
- Scott College Of Cosmetology
Job Titles Held:
- Telecommunicator
- Cosmetologist
- Dance Instructor
Degrees
- Associate of Applied Science , Nursing Science
High School Diploma ,
Cosmetology ,
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