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Telecommunicator Resume Example

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TELECOMMUNICATOR
Summary

Hardworking and reliable telecommunicator/dispatcher with strong ability in administrative and secretarial work. Extensive training and experience in fast paced, high urgency, emergent and Confidential situations. Highly organized, proactive and punctual with a team-oriented mentality.

Skills
  • Critical thinker
  • Working collaboratively
  • Prioritization and time management
  • Confidentiality understanding
  • Filing experience
  • Excel spreadsheets
  • Multi-line phone systems
  • Sensitive material handling
  • Medical terminology
  • Confidential document control
  • Customer assistance
  • Data entry
  • Active listening
  • Customer service
  • Time management
Experience
Telecommunicator02/2018 to CurrentCompany Name, City, State
  • Responded to emergency calls routed by automatic distribution system.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Used radio, telephone and computer system to update first responders with new information.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Recognized by management for providing exceptional customer service.
  • Reported delays, accidents or other traffic and transportation situations.
  • Communicated departmental, organizational and industry information to staff to help each person better carry out organizational goals.
  • Identified practical and potential problems facing emergency services and implemented realistic and successful solutions.
  • Developed and deepened relationships with local municipalities, county departments and city agencies to facilitate smooth planning and coordination of emergency response.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Handled all delegated tasks, including call taking, call handling, prioritization of calls, dispatching appropriate personnel, and ensuring safety and location throughout calls.
Cosmetologist08/2015 to 10/2017Company Name, City, State
  • Met with new clients, providing effective hair consultations detailing expectations for color, style and cut.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Evaluated client hair type, condition and desired outcome to determine ideal services.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Scheduled appointments for customers
  • Treated customers to extra services such as shampooing and head massage to promote loyalty.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Handled cash and credit card payments daily with 100% accuracy.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Suggested, used and marketed appropriate products to clients for skin, nail and hair care to increase company profit.
Dance Instructor08/2008 to 06/2015Company Name, City, State
  • Provided dance education to students ranging in age from 18mo. To 18yrs.
  • Assessed each student's grasp of class material presented in courses and workshops.
  • Participated in workshops and trainings to improve skills and learn new methods for classroom instruction.
  • Instructed groups of up to 30 children, with particular focus on ballet and tap, hip hop and jazz styles.
  • Collaborated in team-based environment to uphold instruction quality and continuity of service to all clients.
Education and Training
Belmont College, City, StateAssociate of Applied Science, Nursing Science, 05/2018

Completed the LPN program with a GPA of 3.4

  • Majored in health science
  • Completed course work in patient care, licensed practical nursing and drug administration and calculations
  • Extensive one on on patient care through clinical experience
  • Educated on Ohio laws and Regulations
  • Honor Roll fall semester 2017 and spring semester 2018
John Marshall High School, City, StateHigh School Diploma, 05/2012

Member of FLBA from 2008-2012

Future Business Leaders of America

President of FBLA 2011-2012

Completed Business certificate through JMHS

Courses included:

Administrative and secretarial support

Accounting and finance

Marketing and communications

Business and management

  • 3.8 GPA
Scott College Of Cosmetology, City, StateCosmetology, 05/2014
  • Completed coursework in hair, skin and nail care.
  • Completed training in laws and regulations through West Virginia Board of Cosmetologist and Barbers
  • Extensive hands on training clients
  • Learned time management, customer service and effective problem solving skills through one on one customer experiences
  • Completed trained in the business and front desk operations of a salon
  • Passed West Virginia State Boards
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Resume Overview

School Attended

  • Belmont College
  • John Marshall High School
  • Scott College Of Cosmetology

Job Titles Held:

  • Telecommunicator
  • Cosmetologist
  • Dance Instructor

Degrees

  • Associate of Applied Science , Nursing Science
    High School Diploma ,
    Cosmetology ,

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