telecommunicator resume example with 12+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Religion:
Military service:
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Summary
Hardworking and reliable telecommunicator/dispatcher with strong ability in administrative and secretarial work. Extensive training and experience in fast paced, high urgency, emergent and Confidential situations. Highly organized, proactive and punctual with a team-oriented mentality.
Skills
Critical thinker
Working collaboratively
Prioritization and time management
Confidentiality understanding
Filing experience
Excel spreadsheets
Multi-line phone systems
Sensitive material handling
Medical terminology
Confidential document control
Experience
Telecommunicator, 02/2018 - Current City Of Grapevine – Public Safety Building, TX,
Responded to emergency calls routed by automatic distribution system.
Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Used radio, telephone and computer system to update first responders with new information.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Recognized by management for providing exceptional customer service.
Reported delays, accidents or other traffic and transportation situations.
Communicated departmental, organizational and industry information to staff to help each person better carry out organizational goals.
Identified practical and potential problems facing emergency services and implemented realistic and successful solutions.
Developed and deepened relationships with local municipalities, county departments and city agencies to facilitate smooth planning and coordination of emergency response.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Handled all delegated tasks, including call taking, call handling, prioritization of calls, dispatching appropriate personnel, and ensuring safety and location throughout calls.
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