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telecommunication casino host resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Hardworking and positive individual with many years of experience in hospitality. Personable and upbeat possessing strong work ethic. Dedicated to delivering positive customer experience through genuine service. High focused and able to grasp new concept quickly. Able to work independently as well as with a team. Eager to learn new skills and welcome new challenges.

Skills
  • Excellent Customer service
  • Time management and self sufficient
  • Interpersonal skills and team player
  • Ability to learn quickly
  • High volume and fast paste environment
  • Guest relations and conflict resolution
  • Extensive knowledge of Food and Beverage
  • Credit card and Cash transactions
  • POS systems
  • Critical Thinking
  • Computer Skills
  • Relationship Building
Experience
09/2022 to Current Telecommunication Casino Host Virgin Hotels Las Vegas | City, STATE,
  • Responsible for marketing casino promotions via phone calls, emails and text.
  • Used player tracking system to determine eligibility for complementary services and prizes.
  • Compiled reports, tracking responses to casino marketing initiatives to target qualified players.
  • Explained club to guests and assisted with service needs to maintain high satisfaction and brand loyalty.
  • Issued rewards to guests to encourage continued play and high-dollar spending.
  • Responsible for handling guest complaints and dispute in accordance with company guidelines.
  • Resolved customer complaints and payout errors.
  • Advised guests and employees on current and upcoming events, tournaments, concerts and special guest appearances to facilitate interest.
  • Assisted with in-house reservations for restaurants, transportation and spa services to deliver maximum guest satisfaction.
  • Distributed complimentary hotel rooms, meals and discounts to players based on betting totals.
  • Performs a number of tasks assigned daily.
  • Closely communicates with co-workers, front desk, VIP desk and management daily.
05/2001 to Current Cocktail Server/Bottle Service Waitress Rio All-Suite Hotel And Casino | City, STATE,
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.
  • Checked identification prior to serving.
  • Delivered drinks and VIP bottle service in upscale environment, catering to large guest parties.
  • Maintained tidiness and organization throughout table, bar and lounge area.
  • Maintained accurate cash handling practices and credit card charges while efficiently serving customers.
  • Checked on guests to verify satisfaction with drinks and suggested additional items to increase bar sale.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
  • Worked under pressure in a high volume and fast paste environment.
  • Assisted manager with scheduling, floorplans and table rotation.
09/1998 to 05/2001 Restaurant Hostess and Cashier Rio All-Suites Hotel And Casino | City, STATE,
  • Welcomed customers, greeting them with a friendly smile. Offering assistance and guided them to their designated table.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Assigned floorplans, sections and seating rotations for servers.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Printed server's sales and distribute tip outs.
  • Closed all transactions, ensuring registers and numbers are balanced.
  • Assisted managers with daily tasks for smooth operations.
02/1994 to 07/1998 Sales Associate/Supervisor Ever Blue Factory Outlet | City, STATE,
  • Operated cash register, collected payments, and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise and prepared for sales by pricing and tagging.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Recommended merchandise to customers based on needs and preferences.
  • Operated cash and card register following proper procedures when ringing sales and tendering correct change and receipts.
  • Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
  • Assisted with training new hires in sales, cashiers and customer service.
  • Opened and closed register, making sure all transactions are closed and numbers are balanced.
Education and Training
Expected in 01/1995 to to Certificate of Completion | Computer Applications/Accounting Hawaii Business College, Honolulu, HI GPA:
Expected in 06/1993 to to High School Diploma | James Campbell High School, Ewa Beach, HI GPA:

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Resume Overview

School Attended

  • Hawaii Business College
  • James Campbell High School

Job Titles Held:

  • Telecommunication Casino Host
  • Cocktail Server/Bottle Service Waitress
  • Restaurant Hostess and Cashier
  • Sales Associate/Supervisor

Degrees

  • Certificate of Completion
  • High School Diploma

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