technology director resume example with 5+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Top Secret/SCI cleared professional valued for expertise in numerous computer systems and consistent performance. Ten-year track record of top ratings from supervisors and senior managers. Expert level communications skills, both oral and written. Continuously strives to achieve mission goals and exceed organizational expectations. Offers professionalism, flexibility, self-proficiency and creativity, fostering productive relationships at all levels. Demonstrates a passion for both self-improvement and the improvement of the organization. Recognized for and relied upon by management to resolve problems and produce results. A highly competent Information Technology and Security professional with over 10 years’ experience in the Security/Intelligence and Information Technology industry with Government, Private, and Contractor roles.
Skills
Technical Troubleshooting
Application Configuration
Security Needs Assessment
Hardware Installation
Verbal and Written Communication
Network Security
Attention to Detail
Virtual Machine Operation
Regulatory Requirements
Security Protocols
Company Policy Adherence
Certification And Accreditation
Hardware Installations
Planning
Security Systems
Installation And Configuration
Work History
Technology Director, 08/2016 to Current Amita Health – Oshkosh, WI,
Served as primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades.
Authored wide-ranging roadmaps, determining how technology would be integrated into business operations for maximum return on investment (ROI).
Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
Analyzed department and job-related functionality requirements to align technology priorities with business needs.
Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
Established network specifications and analyzed workflow, access, information and security requirements.
Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Managed onboarding and offboarding of employees.
Completed reports detailing network and systems performance, costs and downtime issues.
Coached and mentored employees and offered constructive feedback for performance improvement.
Planned and implemented complex internet and intranet applications on multiple platforms.
Spearheaded disaster resilience and recovery efforts, successfully retaining 50 terabytes of data that would have otherwise been lost
Information Technology Specialist , 11/2020 to 07/2021 Walnut Creek School District – Walnut Creek, CA,
Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
Responsible for the design, implementation, and maintenance of computer hardware and software systems supporting enterprise-wide physical access control systems, visitor management system, and biometric identity management system.
Administered a petabyte hyper-converged infrastructure including virtual networking, storage, and computing resources. Installs, configures, and maintains over ten enterprise-level applications across 40+ Windows and Linux virtual machines.
Worked directly with software engineers and vendors to implement solutions affecting several hundred end-users.
Implements an enterprise backup solution along with hardware and software redundancies. Configures and maintains dozens of SQL Server instances, including AlwaysOn Availability Groups and Windows Server Failover Clusters.
Worksed directly with network engineers to implement load-balancing, SSL certificates, and relevant policies. Migrates, virtualizes, and/or rebuilds all hosts to Microsoft Server 2016/2019 or newer virtual machines in VMware vSphere.
Provides business intelligence reporting to upper leadership via Microsoft SQL Reporting Services. Installs, configures, and maintains web applications.
Conducted and oversaw conference calls, briefings, and debriefings
Serve as the primary point of contact during the assigned shift for comprehensive incidents and required changes for Operations Center.
Employ a comprehensive understanding of collective support integration to achieve strategic objectives of Operation Center and monitor vendor performance. Initiate corrective action, as necessary and warranted, and escalate issues following relevant procedural guidance.
As appropriate, interact with external customers and functional peer support groups, develop written procedures, and provide programmatic and technical guidance. Ensure adequate staff support for Operations Center for accurate and timely reporting.
Develop and manage Information Technology Infrastructure Library (ITIL)-based services using service operations, transition, and continual service improvement methodologies.
Migrated enterprise servers to cloud operations and deployed enterprise-wide Wi-Fi networks central information systems and mobile device programs; systematically reduced outsourced IT services by 25%, allowing organizational backup systems; expanded data storage by 90% and decreased hardware costs by 50%.
Managed complete refresh cycles, including replacing 1K workstations, as many as 50 infrastructure servers, and hundreds of mobile devices.
Deployed mobile device program, which allowed IT to reduce trouble tickets by 40% utilizing instant ability to push applications and troubleshoot issues while protecting data integrity.
Deployed enterprise-wide central information system enabling single gold source data system.
Oversaw teams planning, implementing, and realigning field and base operational strategies
Additional Information
Top Secret/SCI clearance (Active)
Certifications
Microsoft Certified Solutions Associate (Office365)
Microsoft Certified Solutions Associate (Server)
Microsoft Certified Solutions Associate (Windows 10)
Microsoft Certified Professional
Information Technology Infrastructure Library (ITIL) v3 Certification
CompTIA Advanced Security Practitioner
Microsoft Certified Solutions Expert (Cloud Platform and Infrastructure)
Cisco Certified Network Associate (Routing and Switching)
Certified Ethical Hacker
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Education
: Information Technology, Expected in to UMUC - Maryland, GPA:
University of Maryland University College (UMUC) Adelphi, MD United States Some College Coursework Completed (56 credit hours)
High School Diploma: , Expected in 06/2004 to Jeb Stuart HighSchool - Falls Church, VA, GPA:
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