Visionary higher education leader with 16 years of robust experience in technology, customer service, communication, collaboration, and problem-solving. Experienced in building and fostering highly productive relationships with constituency groups, senior management, and community partners. Broad experience, focusing on "big picture" business impacts of technology projects: real costs, practical benefits, risks and contingencies. Effective in fostering collaboration and consultative relationships with senior management and across traditional boundaries; highlighting inflection points of technology decisions. Diverse approach to supporting individuals, building systems, handling problems; as well as managing teams, training, developing strategies, policies and processes. Skilled in evaluating current and future technologies and leading purchase planning to support both short and long-term IT initiatives.
Career Management System - Managed the campus wide implementation of a new enterprise system that integrates the co-curricular transcript with employment development platforms Digital Image Sharing - Designed a network storage system to act as a repository of photos captured for the yearbook.
This increased the ability to share updated photos with areas the produced publication for the university.
Electronic Medical Records System - Led the acquisition and implementation of eClinicalWorks.
This allowed the health center to convert to paperless charting and electronic prescriptions.
Mobile Command Unit Dispatch Center - Implemented e911 dispatch software to created collaborative workspace for multiple organization to communicate and dispatch the appropriate resources to calls received during athletic events.
Resulted in improved incident tracking and improved ability to respond to security concerns.
Parking Management System - Implemented a web-based parking system that enhanced the services provided by the parking department and reduced office traffic.
Recreation Management System - Led the initiative to secure and implement a system to track facility access, class offering, and memberships.
Resulted in accurate facility access and a repository for historical data for benchmarking.
Volunteer Product Accessibility Template (VPAT) Validation System - Developed testing procedures to ensure the university follows accessibility guidelines and purchase the most accessibly technology to comply with federal and state legislation.
Technology DirectorJan 2005 to Current Arkansas State University
A-State) - A public four-year university in Jonesboro, AR and is the 2nd largest university in the state.
A-State offers 160 fields of study and the following degrees: associate, bachelor, master, and doctorate, enrolling over 14,000 students.
Advanced to technology director to provide information technology leadership for 16 departments, and 12 residential areas.
Serve as the liaison between Student Affairs and Information Technology Services.
Responsibilities: Provide leadership and supervision to professional staff, interns, and work-study students.
Direct daily operations of department, analyze workflow, establish priorities, develop standards and set deadlines.
Develop long-range plans, oversee information technology operations, software implementations, desktop support, server support, and network services Lead mission-critical software implementation initiatives, oversee all phases of beta testing cycles and revision of operational procedures in accordance with new system functions and requirements.
Consult with users, managers, vendors, and technicians to assess computing needs and system requirements.
Create training materials and procedures on successful usage of hardware or software that are used in one on one and group sessions.
Research funding sources and submit proposals to secure funds for high priority projects.
Develop guidelines and procedures to comply with state and federal regulations.
Meet with directors & supervisors to build relationships that assist in resolving technology related situations.
Research new technologies and calculate future needs to increase the efficiency of Student Affairs.
Maintain websites in a content management system (CMS) environment using scripting content creation tools, management tools, and digital media.
Computer Support SpecialistJan 1999 to Jan 2005
Built and fostered a collaborative working relationship with Information Technology Services that added value to our staff and student community.
Provided computer support for Student Affairs during a time of big changes.
Supported 12 departments and 5 residence halls.
Responsibilities: Expanded the Technology Services personnel to include web support for Student Affairs departments.
Established a four-year replacement cycle for departmental computers and the residence hall computer labs.
Implemented a support structure that included work order tracking for efficient problem management and user-communication procedures.
Conducted computer diagnostics to investigate and to provide technical assistance and support.
Developed training materials and procedures to ensure the proper use of hardware and software.
Conferred with staff, users, and management to establish requirements for new systems and identify modifications.
Coordinated maintenance and administration of local computer networks.
Assisted users with network setups, installed anti-virus software, and applied security patches Northeast Arkansas Regional AIDS Network - A non-profit organization that serves 26 counties in northeast Arkansas providing housing assistance, medical assistance, counseling, and education to persons with AIDS and those who are HIV positive.
COMPIS Database AdministratorJan 1998 to Jan 1999
Maintained patient medical records to ensure state and federal reporting guidelines were followed.
Responsibilities: Prepared statistical order, expenditure and dispensing reports on medication provided by the center.
Maintained patient database system.
Tracked clients office visits, medication usage, and location using custom software.
Set up equipment for employee use, ensured proper installation of cables, operating systems, and appropriate software.
Master of Science, Education (Business Technology) Business AdministrationAugust 2009Arkansas State University － Jonesboro, arEducation (Business Technology) Business Administration
Master of Business AdministrationAugust 2005Arkansas State University － Jonesboro, ar
Bachelor of Science, Management Information SystemsAugust 1999Arkansas State University － Jonesboro, arManagement Information Systems