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technical quality manager resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Profile

Customer-focused, dynamic, cloud account manager with 15 years of progressive and supportive leadership experience in various Fortune 500 Cloud Technology Information Companies. Proven ability to combine technical skills, business acumen and leadership skills to help business customers meet their goals and objectives by leading IT teams to deliver on projects, testing and application services.  Proven track record of cross-functional leadership and client satisfaction results.  

Professional Experience
03/2012 to Current Technical Quality Manager The Boston Beer Company, Inc. | Baton Rouge, LA,
  • AGS North America Deliver SAP MaxAttention and AGS Engagements onsite at Walmart's Corporate Headquarters.
  • Mitigate risks endangering go-live, system stability, and system availability, as well as defining clear action plans to resolve potential risks.
  • Responsible for engaging and coordinating cross-functional resources both internally and with customer organizations to align on problem solving activity.
  • Act as subject matter expert with respect to the customer's use of the SuccessFactors solution.
  • Develop a trusted relationship with key stakeholders and decision makers, understanding and responding to customer needs, and tracking account activity.
03/2011 to 04/2012 Client Technical Specialist Ibm Corporation | Bloomington, IL,
  • Provide technical consultation to global clients & business partners by collaborating, defining, designing, and selling proposed solutions consisting of IBM Intel based System X Servers and IBM Storage products.
  • Collaborate & sell total solutions consisting of hardware, software, and services; in addition to, solution sizing, capacity planning, and system analysis of the overall of System x technology.
  • Create & deliver competitive deliverables and comparable Cloud & Virtualization solutions against HP, Dell, Oracle, and EMC.
  • Deliver client value throughout the entire sales cycle; cultivate excellent client relationships and market product knowledge via social media (LinkedIn, Twitter & Facebook) and face-to-face interaction.
08/2010 to 03/2011 Account Manager Rs Medical | Troy, MI,
  • HP Personal System Group.
  • Sold the full family of HP products & services to small & medium businesses within a territory, both individually and through business partner channels.
  • Provided IT solutions to clients by collaborating with 3rd party software vendors such as Microsoft, Red Hat, and McAfee.
  • Partnered with HP Category Specialist in various product lines to deliver solutions.
04/1999 to 04/2009 Account Manager Sandvik | City, State,
  • Developed and maintained ongoing relationships with over 55 large enterprise clients, in addition to, delivering and managing the wide array of IBM Global Services.
  • Created & proposed contracts to clients with a focus on total solutions leveraging, at the same time, utilizing the strengths of IBM's products and services across all brands.
  • Executed effective account management and exceeded $65.M+ assigned quota.
  • Maintained excellent relationships that fostered & promoted repetitive purchasing.
Education
Expected in 2001 to to Masters of Business Administration | Organizational & Performance Management Texas Wesleyan University, Ft. Worth, TX GPA:
Organizational & Performance Management
Expected in 1997 to to Bachelor of Science | Business Marketing Finance Grambling State University, Grambling, LA GPA:
Business Marketing Finance
Expected in 2011 to to SAP Successfactors Business Execution Training 2014 SAP Successfactors Mastery Training: 360 & Performance Management 2013 SAP Successfactors Mastery Training: Goal Management 2013 SAP Successfactors Mastery Training: Succession 2013 IBM Excellence Award Winner: Q3 | HP Sales University, , GPA:
Affiliations
IBM Leadership Development: LDP 15 Vice President; Class of 2006
Skills
account management, go-live, capacity planning, competitive, hardware, consultation, contracts, client, clients, Dell, designing, focus, functional, HP, IBM, Intel, managing, market, McAfee, enterprise, Oracle, Performance Management, problem solving, purchasing, Red Hat, selling, sales, SAP, Servers, System X, system analysis

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Resume Overview

School Attended

  • Texas Wesleyan University
  • Grambling State University
  • HP Sales University

Job Titles Held:

  • Technical Quality Manager
  • Client Technical Specialist
  • Account Manager
  • Account Manager

Degrees

  • Masters of Business Administration
  • Bachelor of Science
  • SAP Successfactors Business Execution Training 2014 SAP Successfactors Mastery Training: 360 & Performance Management 2013 SAP Successfactors Mastery Training: Goal Management 2013 SAP Successfactors Mastery Training: Succession 2013 IBM Excellence Award Winner: Q3

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