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technical manager resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Dynamic Technical Project Manager with 12+ years of experience leading all phases of diverse IT projects. Leverages strong business, financial and technical acumen to drive continuous process improvements, increase competitive advantage and bolster bottom-line revenue growth. Detailed and organized with proven strength in aligning business goals with technology solutions. Agile and Waterfall expert with track records of producing high-quality deliverables within timeline and budgetary constraints.

Skills
  • Delivery and Release Management
  • System Design and Reviews
  • System Migrations/Integrations
  • Configuration Management
  • Performance and Quality Analysis
  • Client Implementations, Testing / QA
  • Waterfall and Agile Software Development Life Cycles
  • Business and Technical requirements analysis
  • Budgeting and Resource Management
  • Client Communications & Presentations
  • Process Improvement Enterprise-wide Implementations
Work History
Technical Manager, 06/2019 to Current
Beth Israel Deaconess Medical CenterWayland, MA,
  • Manage and lead an application development team specialized in Travel & Loyalty software platforms for all the R&D work within organization and produce highly customizable solutions that fit clients' needs and enable the end consumer to do business with clients.
  • Oversee the creation of comprehensive technology solutions, technical implementations, and product road maps from the Business Project Managers and Infrastructure Managers within the Application development team.
  • Lead application development team in the review of business requirements, functional specifications and technical specifications for the design and development of applications for Travel and Loyalty software platforms and participate in all formal review sessions.
  • Provide technical support to application development team through development, testing and implementation stages of projects as needed including but not limited to architectural reviews, compliance reviews and various project artifacts, as well as solving technical impediments to provide an efficient environment for project implementation and execution.
  • Provide leadership and management within the application development team, including education, mentoring, coaching and leading teams to promote a culture of service innovation and delivery.
  • Mentor application development team and oversee process improvement, ensuring adherence to Best Practices by identifying training requirements and leading or arranging for training.
  • Ensure that development activity aligns with the organization's technology standards, principles, architecture roadmaps, service management standards, and customer experience framework, and supporting the development and definition of technical standards and approaches.
  • Identify software product improvements and technical feasibility of business requirements for the travel platform with product management and business leaders.
  • Work closely with the senior leadership team to identify client needs, industry trends, software technology roadmaps and client rollout strategies.
  • Maintain staff by recruiting, conducting interviews, hiring, and training employees, and developing personal growth opportunities.
Project Manager, 04/2017 to 05/2019
ApprissMinnesota, GA,
  • Responsible for overseeing and managing the delivery and operations of projects. Developed and initiated projects, including managing scope, schedule, budget and resources to timely completion with high customer satisfaction.
  • Managed projects, their execution, deliveries of the development, deployment and support as required, including budgeting, staffing and overseeing teams onsite and offshore.
  • Lead a team of professionals in the review of business requirements, functional specifications and technical specifications for the design and development of applications and participated in all formal review sessions.
  • Provided technical support to team through development, testing and implementation stages of projects as needed including but not limited to architectural reviews, compliance reviews and various project artifacts, as well as solving technical impediments to provide an efficient environment for project implementation and execution.
  • Directed the analysis, evaluation and modification of projects as well as project management policies, procedures and practices to ensure that policies pertaining to project pricing, development of project milestones, delivery times, and project engineering resources were consistent with industry standards
  • Created and maintained relevant project documentation such as project plans, status reports and operational checklists to ensure key milestones were being met at every phase.
  • Lead project meetings with customer stakeholders and project teams on a regular basis for status, planning, presentations etc. and also ensured deployed solutions are compliant with client’s security standards.
Project Manager, 07/2014 to 03/2017
ApprissMississippi, OR,
  • Lead a team of professionals including Technical Leads and Software Developers in the review of business requirements, functional specifications and technical specifications for the design and development of applications and participated in all formal review sessions.
  • Developed and initiated projects, including managing scope, schedule, budget and resources to timely completion with high customer satisfaction.
  • Provided technical support as needed including but not limited to architectural reviews, compliance reviews and various project artifacts.
  • Manage project issues and risks to prevent potential barriers to project success.
  • Reviewed project scope, project schedules and milestone dates.
  • Aligned with technical teams and business teams to develop, identify and achieve assigned goals and initiatives.
  • Created and maintained relevant project documentation such as project plans, status reports and operational checklists to ensure key milestones were being met at every phase.
  • Ensured deployed solutions are compliant with client’s security standards.
  • Lead project meetings with customer stakeholders and project teams on a regular basis for status, planning, presentations etc.
Software Developer, 02/2009 to 06/2014
KihomacSatellite Beach, FL,
  • Designed and developed multiple travel applications with scalable system architecture to support a high-availability internet site with various internal applications using ASP.Net, C# and various front end libraries.
  • Lead cross-functional project teams and collaborated on all stages of the systems development life cycle, from requirements gathering to production releases with all departments like system analysts, quality analysts and business project managers using  tools like TFS, JIRA, Mingle etc. 
  • Lead team through development, testing and implementation stages of the project and also solved technical impediments to provide an efficient environment for project implementation.
  • Modified existing travel booking website and multiple internal systems to correct errors, adapt to new front end framework WebAPI, EmberJS etc. and improve performance.
  • Analyzed and designed relational databases using Microsoft SQL server.
  • Wrote clean, clear and well-tested code for various projects using NUnit, MOQ etc. tools and test frameworks.
  • Adopted advanced process management system using Jenkins, TFS, SVN, GIT, CodedUITests etc. tools and frameworks for easy releases and UAT.
  • Maintained existing travel applications and designed and delivered new applications with latest work flows and tech stack. 
Education
Diploma In Advance Computing (DAC): Advance Computing, Expected in
Sunbeam Institute Of Information Technology - Pune, India
GPA:
Bachelor Of Engineering: Computer Science, Expected in
Visveswaraiah Technological University - Belgaum, India
GPA:

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Resume Overview

School Attended

  • Sunbeam Institute Of Information Technology
  • Visveswaraiah Technological University

Job Titles Held:

  • Technical Manager
  • Project Manager
  • Project Manager
  • Software Developer

Degrees

  • Diploma In Advance Computing (DAC)
  • Bachelor Of Engineering

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