technical development courses resume example with 8+ years of experience

(555) 432-1000,
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Professional Summary

Dedicated Business Analyst and Salesforce enthusiast with a technical understanding and passion for organizing and visualizing information. I have experience in Configuration, Implementation, Systems Administration and Support of Salesforce CRM applications. I have deep knowledge of the development life cycle processes, including business process analysis and requirements understanding. Furthermore I am a Data-Driven professional skilled at facilitating in-depth business discussions and decisions as well as tracking and collecting key market data. I am experienced in pulling data to build organizational charts and graphs as needed and building dashboards and reports using various Data visualization tools such as Tableau & PowerBI. I have cultivated a deep understanding of different business plans, data and goals to foster and maintain business growth.

  • Database Management/ Development
  • Relationship building and management
  • Microsoft (Excel, Powerpoint, Office) Proficient
  • Financial Management
  • SQL
  • Tableau
  • Power BI
  • Data Analysis
  • Salesforce / Servicenow
  • Key decision making
  • Verbal and written communication
  • Business Needs Analysis
  • Organization and Time Management
  • Systems administration
  • Strategic Planning and Coordination
  • Analysis and critical thinking
  • Training and Development
  • Product development
  • Market Analysis
Old Dominion University Norfolk, VA, Expected in 05/2019 Bachelor of Arts : Finance And Economics - GPA :

GPA: 3.8

  • Completed professional development in Business Economics
  • Dual Degree
  • Dean's List [All 4 years]

Loyola Chicago, IL Expected in Bachelor of Arts : Marketing Management And Research - GPA :

Transferred to ODU sophomore year (Change in Major)

Cathedral High School Indianapolis, IN, Expected in 05/2014 High School Diploma : - GPA :

Graduated with Distinguished, GPA: 3.9

Work History
Cumberland Farms - Technical Development Courses
Glastonbury, CT, 09/2022 - Current
  • Set up and controlled user access levels across databases to protect important data.
  • Adhered to set schedules to test databases for flaws and reduce downtime.
  • Created and updated database designs and data models to meet needs and goals determined during planning process.
  • Wrote and maintained technical and functional specifications to document database intentions and requirements.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Analyzed transactions to build logical business intelligence model for real-time reporting needs.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Utilized data visualization tools to effectively communicate business insights and data sets
  • Identified, analyzed and interpreted trends or patterns in complex data sets
  • Documented and developed effective and replicable methods for extracting data, organizing data sources, and customized reports for a thorough summary of information
  • Created dashboards to monitor and track key performance indicators.
  • Researched and recommended new technologies and strategies for improving system performance.
Accenture - Digital/Automation Sales Consultant and Accountant
City, STATE, 03/2021 - 09/2022
  • Leverage Accenture's Value Insight Platform to build indicative business cases to support business proposition
  • Map client business priorities and challenges to what Accenture does to create point of view on possible and associated value
  • Sold non-traditional advertising in niche publications, commercial publications, digital platforms, and direct mail formats.
  • Conducted market research to attract clients in new territories.
  • Maximized ROI of advertising campaigns through continual analysis of performance, response-rates and results.
  • Contacted clients in person and on telephone to obtain feedback about services purchased.
  • Met and exceeded revenue goals by 10% through generating new leads and identifying new clients.
  • Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
Cream / Creme - Store Manager
City, STATE, 09/2015 - 11/2020
  • Proficient in POS/QuickBooks Systems & Microsoft Software
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Analyzed and interpreted store trends to facilitate planning.
Nordstrom - Designer Shoes and Handbags
City, STATE, 02/2014 - 08/2015
  • Engaged consumers near and around retail kiosk to ask for business and encourage orders.
  • Delivered exceptional customer service to create amazing experience throughout sales process, and offered continued support to consumers after purchases.
  • Built exceptional sales funnel through proactive lead generation.
  • Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
  • Learned products inside and out to give best possible demonstrations and answer consumer questions.

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Resume Overview

School Attended

  • Old Dominion University
  • Loyola
  • Cathedral High School

Job Titles Held:

  • Technical Development Courses
  • Digital/Automation Sales Consultant and Accountant
  • Store Manager
  • Designer Shoes and Handbags


  • Bachelor of Arts
  • Bachelor of Arts
  • High School Diploma

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