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Table Games Supervisor Resume Example

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TABLE GAMES SUPERVISOR
Professional Summary

Secure a responsible career opportunity for fully utilize my extensive experience, while making a significant contribution to the success of the company.

Skills
  • Guest relations
  • Observing operations
  • Overseeing games
  • Monitoring chips purchases
  • Analytical skills
  • Responsible
  • Written Communication
  • Customer service
  • Training & Development
  • Leadership
Work History
Table Games Supervisor, 11/2018 to Current
Harras Cherokee Valley River – Muphy, NC
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
  • Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved problems, improved operations and provided exceptional service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Casino Croupier, 10/2016 to 10/2018
Maryland Live Casino – Hanove, MD , MD
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
  • Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
  • Participated in short-handed games to meet required minimum number of players and keep gameplay moving.
  • Received and processed stock into inventory management system.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Successfully maintain clean, valid driver's license and access to reliable transportation.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
Tables Games Supervisor, 09/2015 to 10/2016
Victory Casino Cruises – Jacksonville, FL
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
  • Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
  • Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Created plans and communicated deadlines to ensure projects were completed on time.
Table Games Floor Supervisor, 05/2008 to 09/2015
Ocean Casino – AguadillA, PR, PR
  • Efficiently managed accurate money transfers and protected transactions with standardized procedures.
  • Minimized losses by setting and enforcing bank levels and table limits by game type.
  • Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
  • Watched gamblers on floor to isolate cheaters by identifying behaviors such as counting or marking cards.
  • Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
  • Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Carried out day-day-day duties accurately and efficiently.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
  • Identified issues, analyzed information and provided solutions to problems.
Education
High School Diploma: 05/1993
Doctor Ediberto Domenech - Isabela,PR
Croupier Certificate , 05/1994
Puerto Rico Tourism - Mayaguez, PR
Primary Education K-3, 06/2008
Univesity Of Turabo Isabela Puerto Rico - Isabela, PR
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Resume Overview

Companies Worked For:

  • Harras Cherokee Valley River
  • Maryland Live Casino
  • Victory Casino Cruises
  • Ocean Casino

School Attended

  • Doctor Ediberto Domenech
  • Puerto Rico Tourism
  • Univesity Of Turabo Isabela Puerto Rico

Job Titles Held:

  • Table Games Supervisor
  • Casino Croupier
  • Tables Games Supervisor
  • Table Games Floor Supervisor

Degrees

  • High School Diploma : 05/1993
    Croupier Certificate , 05/1994
    Primary Education K-3 , 06/2008

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