- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Secure a responsible career opportunity for fully utilize my extensive experience, while making a significant contribution to the success of the company.
- Guest relations
- Observing operations
- Overseeing games
- Monitoring chips purchases
- Analytical skills
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- Responsible
- Written Communication
- Customer service
- Training & Development
- Leadership
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Table Games Supervisor, 11/2018 to Current
Jamul Casino – Jamul, CA,
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Casino Croupier, 10/2016 to 10/2018
Landry's – Burlingame, CA,
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
- Participated in short-handed games to meet required minimum number of players and keep gameplay moving.
- Received and processed stock into inventory management system.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Tables Games Supervisor, 09/2015 to 10/2016
Victory Casino Cruises – City, STATE,
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Created plans and communicated deadlines to ensure projects were completed on time.
Table Games Floor Supervisor, 05/2008 to 09/2015
Ocean Casino – City, STATE,
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Minimized losses by setting and enforcing bank levels and table limits by game type.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
- Watched gamblers on floor to isolate cheaters by identifying behaviors such as counting or marking cards.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Adhered to social distancing protocols and wore mask or face shield at all times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Carried out day-day-day duties accurately and efficiently.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Identified issues, analyzed information and provided solutions to problems.
High School Diploma: , Expected in 05/1993
Doctor Ediberto Domenech - Isabela,PR,
GPA:
: Croupier Certificate , Expected in 05/1994
Puerto Rico Tourism - Mayaguez, PR,
GPA:
: Primary Education K-3, Expected in 06/2008
Univesity Of Turabo Isabela Puerto Rico - Isabela, PR,
GPA:
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