Secure a responsible career opportunity for fully utilize my extensive experience, while making a significant contribution to the success of the company.
Skills
Guest relations
Observing operations
Overseeing games
Monitoring chips purchases
Analytical skills
Responsible
Written Communication
Customer service
Training & Development
Leadership
Work History
Table Games Supervisor, 11/2018 to Current Jamul Casino – Jamul, CA,
Efficiently managed accurate money transfers and protected transactions with standardized procedures.
Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
Eliminated customer service issues by quickly resolving disputes and correcting problems.
Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved problems, improved operations and provided exceptional service.
Demonstrated respect, friendliness and willingness to help wherever needed.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Casino Croupier, 10/2016 to 10/2018 Landry's – Burlingame, CA,
Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
Participated in short-handed games to meet required minimum number of players and keep gameplay moving.
Received and processed stock into inventory management system.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Successfully maintain clean, valid driver's license and access to reliable transportation.
Proved successful working within tight deadlines and fast-paced atmosphere.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Tables Games Supervisor, 09/2015 to 10/2016 Victory Casino Cruises – City, STATE,
Eliminated customer service issues by quickly resolving disputes and correcting problems.
Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
Identified issues, analyzed information and provided solutions to problems.
Proved successful working within tight deadlines and fast-paced atmosphere.
Created plans and communicated deadlines to ensure projects were completed on time.
Table Games Floor Supervisor, 05/2008 to 09/2015 Ocean Casino – City, STATE,
Efficiently managed accurate money transfers and protected transactions with standardized procedures.
Minimized losses by setting and enforcing bank levels and table limits by game type.
Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
Watched gamblers on floor to isolate cheaters by identifying behaviors such as counting or marking cards.
Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
Eliminated customer service issues by quickly resolving disputes and correcting problems.
Adhered to social distancing protocols and wore mask or face shield at all times.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Carried out day-day-day duties accurately and efficiently.
Created plans and communicated deadlines to ensure projects were completed on time.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
Identified issues, analyzed information and provided solutions to problems.
Education
High School Diploma: , Expected in 05/1993 Doctor Ediberto Domenech - Isabela,PR, GPA:
: Croupier Certificate , Expected in 05/1994 Puerto Rico Tourism - Mayaguez, PR, GPA:
: Primary Education K-3, Expected in 06/2008 Univesity Of Turabo Isabela Puerto Rico - Isabela, PR, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
