Table Games Supervisor Resume Example
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TABLE GAMES SUPERVISOR
Professional Summary
Secure a responsible career opportunity for fully utilize my extensive experience, while making a significant contribution to the success of the company.
Skills
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Work History
Table Games Supervisor, 11/2018 to Current
Company Name – City, State
Company Name – City, State
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Casino Croupier, 10/2016 to 10/2018
Company Name – City, State
Company Name – City, State
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
- Participated in short-handed games to meet required minimum number of players and keep gameplay moving.
- Received and processed stock into inventory management system.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Tables Games Supervisor, 09/2015 to 10/2016
Company Name – City, State
Company Name – City, State
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
- Identified issues, analyzed information and provided solutions to problems.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Created plans and communicated deadlines to ensure projects were completed on time.
Table Games Floor Supervisor, 05/2008 to 09/2015
Company Name – City, State
Company Name – City, State
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Minimized losses by setting and enforcing bank levels and table limits by game type.
- Met coverage demands by moving dealers around and reorganizing strategies based on current needs.
- Watched gamblers on floor to isolate cheaters by identifying behaviors such as counting or marking cards.
- Enforced safety rules and reported or remove safety hazards as well as underage, intoxicated or disruptive guests.
- Boosted customer loyalty by offering consistent gaming standards and closely controlling dealers.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Adhered to social distancing protocols and wore mask or face shield at all times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Carried out day-day-day duties accurately and efficiently.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
- Identified issues, analyzed information and provided solutions to problems.
Education
High School Diploma: 05/1993
Doctor Ediberto Domenech - City
Doctor Ediberto Domenech - City
Croupier Certificate , 05/1994
Puerto Rico Tourism - City
Puerto Rico Tourism - City
Primary Education K-3, 06/2008
Univesity Of Turabo Isabela Puerto Rico - City
Univesity Of Turabo Isabela Puerto Rico - City
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Resume Overview
School Attended
- Doctor Ediberto Domenech
- Puerto Rico Tourism
- Univesity Of Turabo Isabela Puerto Rico
Job Titles Held:
- Table Games Supervisor
- Casino Croupier
- Tables Games Supervisor
- Table Games Floor Supervisor
Degrees
- High School Diploma : 05/1993
Croupier Certificate , 05/1994
Primary Education K-3 , 06/2008
