Table Games Supervisor Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Performance-driven professional with stellar record of accomplishment in connecting with customers and driving remarkable results. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver. Talented with strong background in multiple fields. Passionate about customer relationship management and merchandising. Strategically increase profitability with enhanced displays and appealing ensembles.

  • Cash handling accuracy
  • Hot Topic, Hallmark, and Hard Rock brand promotions
  • Merchandising knowledge
  • Relationship selling
  • Retail loss prevention
  • Dispute mediation
  • Inventory control procedures
  • Strategic planning
  • Team player mentality
  • Client account management
  • Documentation and recordkeeping
  • Negotiations
  • Written and oral communication skills
  • Hunter/farmer sales strategies
  • Cash register operation
  • Customer- and service-oriented
  • Excellent communication skills
  • Reading comprehension skills
  • Inventory management
  • POS system operation
  • Results-oriented
  • Active listening
  • Customer service
  • Reliable and punctual
  • Verbal/written communication
  • Sales development
  • Superb time management
  • Money handling
  • Results oriented
  • Retail merchandising expertise
  • Sales expertise
  • Listening skills
  • Product Sales
  • Outgoing personality
  • Energetic self-starter
  • Time management ability
  • Financial records analysis
  • Accurate money handling
  • Windows spreadsheet, virtual roster, and casino data competency
Table Games Supervisor, 05/2014 to 12/2019
Monarch Casino Black HawkReno, NV,
  • Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
  • Coached employees on procedures, compliance requirements and performance strategies.
  • Kept all games in compliance with casino and gaming standards.
  • Observed tables closely to spot errors and irregularities.
  • Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
  • Moderated floor disputes to protect business assets and resolve customer service issues.
  • Smoothly oversaw efficient and accurate monetary transactions between house and customers.
  • Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
  • Established and enforced banks and table limits for each game type.
  • Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
  • Observed gamblers to identify signs of cheating, including marking, switching and counting cards.
  • Set up equipment for broadcasts and promotions at station remotes.
Sales Associate, 02/2009 to 05/2012
Wal-MartMishawaka, IN,
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Offered product and service consultations and employed upselling techniques.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Educated customers on product and service offerings.
  • Recommended merchandise to customers based on needs and preferences.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Cocktail Waitress, 05/2012 to 05/2014
Wal-MartSpringfield, MO,
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Calculated charges, issued table checks and collected payments from customers.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Collected glassware from patrons and vacant tables.
  • Communicated with patrons to offer friendly service and determine needs.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Aligned behaviors with local, state and federal alcohol regulations by thoroughly checking identification prior to serving.
  • Honed bartending skills by assisting bartender with high-volume shifts.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Performed with professionalism and focus on quality at all times.
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Maintained tidiness and organization throughout bar area.
  • Maintained accurate cash handling practices while efficiently serving customers.
Sales Associate, 01/2010 to 05/2012
HallmarkCity, STATE,
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Negotiated and closed deals with minimal oversight.
  • Sold various products by explaining unique features and educating customers on proper application.
Education and Training
Associate of Arts: Molecular Biology, Expected in 06/2019
Hillsborough Community College - Tampa, FL



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Resume Overview

School Attended
  • Hillsborough Community College
Job Titles Held:
  • Table Games Supervisor
  • Sales Associate
  • Cocktail Waitress
  • Sales Associate
  • Associate of Arts

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