Seasoned dual-rate supervisor offering 5 years dealing blackjack, roulette, craps, mini-baccarat and carnival games. Creates an exciting, relaxed atmosphere that encourages patrons to return and bring additional friends with them.
Provides great customer service in all situations ranging from simple requests to escalated situations.
Cash handling processes and procedures
various carnival games
09/2012 to 07/2017
Table Games Dual-Rate SupervisorOxford Casino － Oxford, MEEducated customers on game rules and mathematical probabilities of various wagers. Increased volume and loyalty to the casino by attracting new players and building one-on-one relationships with guests. Took and paid bets and retrieved cards. Inspected cards and equipment to be used in games to verify proper functioning. Maintained the integrity of table game operations by supervising blackjack and poker dealers.
02/2010 to 05/2012
Express Service/Sales TechnicianPep Boys － Auburn, MEFollowed checklists to verify that all important parts were examined. Examined vehicles to determine the extent of damage or malfunctions. Communicated with customers regarding vehicle issues and potential repairs. Removed and replaced tires, shocks, struts and brakes. Guided mechanics with decisions concerning repair and replacement of parts. Apprenticed under a Master Mechanic. Sold difficult jobs using prior customer service experience.
02/2009 to 03/2011
Customer service and SalesACS-XEROX & L.L. Bean － Lewiston, MEMaintained a high retention average with members. Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Formulated and enforced Service Center policies, procedures and quality assurance measures. Provided cross training to numerous. Led a team of customer service representatives to increase service center profitability. staff members.