Table Games Dealer/Supervisor Resume Example Meskwaki Bingo Casino Hotel

TABLE GAMES DEALER/SUPERVISOR

Summary

Skills

Hospitable and friendly
Comfortable with overnight runs
Adaptable communication
Stable work history
Adaptable under pressure
Marketable content estimates
Comfortable standing for extended periods
First Aid/CPR

Supervision
Relationship development
Team management
Customer service
Problem resolution
Goal-oriented
Processes and procedures

Experience

Table Games Dealer/Supervisor|Meskwaki Bingo Casino Hotel - Tama, Iowa|07/2015 - Current

Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
Provided gambling chips and coin money in exchange for legal currency for players to join in games.
Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Performed functional game duties quickly by efficiently handling money and chips.
Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
Observed casino floor and blackjack table for suspicious activity.
Explained rules, took bets, and delivered payouts to facilitate movement of games.
Earned reputation for good attendance and hard work.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.

Front Desk Associate|Meskwaki Bingo Casino Hotel - Tama, Iowa|08/2014 - 04/2015

Managed customer complaints and rectified issues to complete satisfaction.
Computed guest billings and posted charges to room accounts.
Arranged special accommodations for guests to maintain optimal satisfaction
Greeted, registered and assigned guests to rooms.
Set guest and group reservations and processed check-ins and check-outs.
Monitored reservations to track incoming parties and special events.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Responded to inquiries and room requests made online, by phone or email.
Secured guest valuables in main safe or individual boxes.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Fielded customer complaints and rectified issues.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Delivered friendly and knowledgeable support to current and prospective customers.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Trained newly hired employees on front desk procedures and business operations.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.

Waitress/Bartender|Rube's Meat Company Inc. - Montour, IA|08/2013 - 08/2014

Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.

Education and Training

Marshalltown Community College||Marshalltown, IA|05/2016Associate of Arts: Liberal Arts And General Studies

Iowa Valley Community College - Marshalltown Community College||Marshalltown, IA|06/2020Licensed Practical Nursing Diploma

Certifications

First Aid/CPR
Certified Nursing Assistant

Resume Overview

Companies Worked For:

Meskwaki Bingo Casino Hotel
Rube's Meat Company Inc.

School Attended

Marshalltown Community College
Iowa Valley Community College - Marshalltown Community College

Job Titles Held:

Table Games Dealer/Supervisor
Front Desk Associate
Waitress/Bartender

Degrees

Associate of Arts : Liberal Arts And General Studies
Licensed Practical Nursing Diploma

Table Games Dealer/Supervisor Resume Example

Resume Score: 80%

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