Table Games Dealer/Supervisor Resume Example
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TABLE GAMES DEALER/SUPERVISOR
Summary
Skills
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Experience
Table Games Dealer/Supervisor|Company Name - City, State|07/2015 - Current
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Performed functional game duties quickly by efficiently handling money and chips.
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Observed casino floor and blackjack table for suspicious activity.
- Explained rules, took bets, and delivered payouts to facilitate movement of games.
- Earned reputation for good attendance and hard work.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
Front Desk Associate|Company Name - City, State|08/2014 - 04/2015
- Managed customer complaints and rectified issues to complete satisfaction.
- Computed guest billings and posted charges to room accounts.
- Arranged special accommodations for guests to maintain optimal satisfaction
- Greeted, registered and assigned guests to rooms.
- Set guest and group reservations and processed check-ins and check-outs.
- Monitored reservations to track incoming parties and special events.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Responded to inquiries and room requests made online, by phone or email.
- Secured guest valuables in main safe or individual boxes.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Fielded customer complaints and rectified issues.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Trained newly hired employees on front desk procedures and business operations.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Waitress/Bartender|Company Name - City, State|08/2013 - 08/2014
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Prepared salads and appetizers and set up garnish stations to back up kitchen staff.
- Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
- Arranged each place setting attractively, using clean, chip-free plates and utensils.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Education and Training
Marshalltown Community College||City|05/2016Associate of Arts: Liberal Arts And General Studies
Iowa Valley Community College - Marshalltown Community College||City, State|06/2020Licensed Practical Nursing Diploma
Certifications
- First Aid/CPR
- Certified Nursing Assistant
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Resume Strength
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- Formatting
- Strong summary
Resume Overview
School Attended
- Marshalltown Community College
- Iowa Valley Community College - Marshalltown Community College
Job Titles Held:
- Table Games Dealer/Supervisor
- Front Desk Associate
- Waitress/Bartender
Degrees
- Associate of Arts : Liberal Arts And General Studies
Licensed Practical Nursing Diploma
