Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Hardworking, customer service oriented woman looking to get back to work. I'm able bodied & determined to be the best in any position that I'm trusted with. Punctuality & quick learning are some of the great qualities the gaming industry has taught me. Looking to expand my knowledge of guest services & learn new ways to become a better worker. Learns well from hands on work and can work as part of a team or alone.

Skills
  • Good at multitasking
  • Adaptable
  • Fast learner
  • Payout procedures
  • Business operations
  • First Aid/CPR
  • Communications
  • Customer service
  • Organization
  • Problem resolution
Education and Training
Flandreau Indian School Flandreau, SD Expected in 05/2013 High School Diploma : - GPA :
  • Womans Society Member from 2009-2013
  • Student council president 2012-13
  • Senior council note keeper 2012-13
  • Firefighters class 2012-13
  • Honor Roll 1st semester Senior year 2012
  • Honor Dorm member from 2010-2013
  • Cheerleader team manager 2012-13
Experience
Carson Nugget - Table Games Dealer
Carson City, NV, 04/2015 - 08/2020
  • Provided gambling chips in exchange for legal currency for players to join in games.
  • Calmed down angry guests or patrons using skills in active listening and positive engagement.
  • Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Maintained enjoyable environment by entertaining and engaging players at tables.
  • Dealt various casino games, juggling multiple hands over my shift and countless patrons nightly.
  • Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
  • Observed casino floor and blackjack table for suspicious activity.
  • Explained rules, took bets, and delivered payouts to facilitate movement of games.
  • Maintained updated Title 31 & Suspicious Activity knowledge through frequent refreshers and on the floor awareness.
  • Quickly & effectively converted guests chips into larger valued chips once guests were ready to leave.
St. Moritz Security Service - Security Officer
Las Vegas, NV, 07/2014 - 04/2015
  • Maintained safety by quickly responding to alarms and investigating disturbances.
  • Monitored and maintained control of crowds reaching the buildings capacity during special events & promotions on numerous occasions.
  • Oversaw premises to identify safety risks and ensure employee and visitor safety.
  • Checked and secured 4 building entrances within every hour along with other rover responsibilities.
  • Inspected parking lot to verify vehicles had been properly parked and displayed the appropriate parking permits.
  • Responded to emergency situations, typically within minutes to minimize risk and injury.
  • Quickly and accurately reported all security incidents to surveillance & superiors, accidents and medical emergencies to law enforcement when needed.
  • Monitored the exterior of the building, parking lot & gas station located on the property in the security truck.
  • Enforced security regulations and calmly and promptly escorted non-compliant individuals to the exists or kept at bay until law enforcement arrived.
  • Obtained proper identification required to gain entrance into the casino.
  • Learned the appropriate radio lingo to communicate with with fellow officers & surveillance.
  • Nightly escorted the Cage staff the kiosks for coin refill & paper replacement.
  • Escorted the important keys leaving the lock boxes & made sure of their return.
  • Nightly checks on the emergency equipment such as flashlights, extra radio batteries, wheelchairs & first-aid necessities.
Northstar Casino Resort - Hotel Front Desk Clerk/PBX Operator
City, STATE, 06/2013 - 07/2014
  • Managed all front desk operations for busy high-volume hotel.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Monitored reservations to track incoming parties and special events.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Explained and pointed out property details to patrons, including dining areas, spa and fitness center.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members or departments.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Assisted in the training of new employees.

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Resume Overview

School Attended

  • Flandreau Indian School

Job Titles Held:

  • Table Games Dealer
  • Security Officer
  • Hotel Front Desk Clerk/PBX Operator

Degrees

  • High School Diploma

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