Hardworking, customer service oriented woman looking to get back to work. I'm able bodied & determined to be the best in any position that I'm trusted with. Punctuality & quick learning are some of the great qualities the gaming industry has taught me. Looking to expand my knowledge of guest services & learn new ways to become a better worker. Learns well from hands on work and can work as part of a team or alone.
Skills
Good at multitasking
Adaptable
Fast learner
Payout procedures
Business operations
First Aid/CPR
Communications
Customer service
Organization
Problem resolution
Education and Training
Flandreau Indian SchoolFlandreau, SDExpected in 05/2013 ā āHigh School Diploma: - GPA:
Womans Society Member from 2009-2013
Student council president 2012-13
Senior council note keeper 2012-13
Firefighters class 2012-13
Honor Roll 1st semester Senior year 2012
Honor Dorm member from 2010-2013
Cheerleader team manager 2012-13
Experience
Carson Nugget - Table Games Dealer Carson City, NV, 04/2015 - 08/2020
Provided gambling chips in exchange for legal currency for players to join in games.
Calmed down angry guests or patrons using skills in active listening and positive engagement.
Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
Performed functional game duties quickly by efficiently handling money and chips.
Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
Maintained enjoyable environment by entertaining and engaging players at tables.
Dealt various casino games, juggling multiple hands over my shift and countless patrons nightly.
Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Observed casino floor and blackjack table for suspicious activity.
Explained rules, took bets, and delivered payouts to facilitate movement of games.
Maintained updated Title 31 & Suspicious Activity knowledge through frequent refreshers and on the floor awareness.
Quickly & effectively converted guests chips into larger valued chips once guests were ready to leave.
St. Moritz Security Service - Security Officer Las Vegas, NV, 07/2014 - 04/2015
Maintained safety by quickly responding to alarms and investigating disturbances.
Monitored and maintained control of crowds reaching the buildings capacity during special events & promotions on numerous occasions.
Oversaw premises to identify safety risks and ensure employee and visitor safety.
Checked and secured 4 building entrances within every hour along with other rover responsibilities.
Inspected parking lot to verify vehicles had been properly parked and displayed the appropriate parking permits.
Responded to emergency situations, typically within minutes to minimize risk and injury.
Quickly and accurately reported all security incidents to surveillance & superiors, accidents and medical emergencies to law enforcement when needed.
Monitored the exterior of the building, parking lot & gas station located on the property in the security truck.
Enforced security regulations and calmly and promptly escorted non-compliant individuals to the exists or kept at bay until law enforcement arrived.
Obtained proper identification required to gain entrance into the casino.
Learned the appropriate radio lingo to communicate with with fellow officers & surveillance.
Nightly escorted the Cage staff the kiosks for coin refill & paper replacement.
Escorted the important keys leaving the lock boxes & made sure of their return.
Nightly checks on the emergency equipment such as flashlights, extra radio batteries, wheelchairs & first-aid necessities.
Northstar Casino Resort - Hotel Front Desk Clerk/PBX Operator City, STATE, 06/2013 - 07/2014
Managed all front desk operations for busy high-volume hotel.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Monitored reservations to track incoming parties and special events.
Arranged special accommodations for guests to maintain optimal satisfaction
Explained and pointed out property details to patrons, including dining areas, spa and fitness center.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members or departments.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Managed customer complaints and rectified issues to complete satisfaction.
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