Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Experienced Table Games Dealer with over 25 years of experience in the customer service industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
Cash Handling
Customer Complaint Resolution
Table game rules
Guest service
Dealer training
Shuffling machine operation
Organization
Relationship development
Customer service
Communications
Deal multiple games: Blackjack, Roulette, Craps
Wager management
Work History
03/2019 to CurrentTable Games DealerCarson Nugget | Carson City, NV,
Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
Inspected shuffling equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Maintained excellent attendance record, consistently arriving to work on time.
09/2018 to 03/2019ServerLifewell Senior Living | Katy, TX,
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Adhered to company standards regarding sales and upselling. Received 100% on first secret shopper
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
Greeted and maintained relationships with regular customers
Checked identification to enforce age regulations for alcoholic beverages
10/2017 to 11/2018ServerLifewell Senior Living | Schertz, TX,
Kept register accurate through correct billing, payment processing and cash management practices
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
Greeted and maintained relationships with regular customers
Checked identification to enforce age regulations for alcoholic beverages
Prepared beverages and filled food orders for customers
Scheduled and taught in class and online courses to increase learning opportunities
Achieved Top Ranking server/trainer within first year. Made sure all trainers stayed on same agenda and planned new hires training schedules
10/2012 to 10/2017Server TrainerMilestone Retirement Communities | Weiser, ID,
Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Taught servers to memorize menu ingredients and provide information on preparation methods
Trained new team members on restaurant procedures, menu items and performance strategies
Checked identification to enforce age regulations for alcoholic beverages
Served anywhere from 10 to 100 guests a day. Maximized time by utilizing multi-tasking skills
Education
Expected in 05/1997High School Diploma | Freeburg Community High School, Freeburg, IL, GPA:
Expected in No Degree | EnglishBelleville Area College, Belleville, IL, GPA:
Expected in No Degree | Pre-Medicine/EnglishWestern Illinois University, Macomb, IL, GPA:
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