Table Games Dealer Resume Example
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TABLE GAMES DEALER
Professional Summary
Experienced Table Games Dealer with over 25 years of experience in the customer service industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
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Work History
Table Games Dealer03/2019 to Current
Company Name – City, State
Company Name – City, State
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Inspected shuffling equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Maintained excellent attendance record, consistently arriving to work on time.
Server09/2018 to 03/2019
Company Name – City, State
Company Name – City, State
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Adhered to company standards regarding sales and upselling. Received 100% on first secret shopper
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Greeted and maintained relationships with regular customers
- Checked identification to enforce age regulations for alcoholic beverages
Server10/2017 to 11/2018
Company Name – City, State
Company Name – City, State
- Kept register accurate through correct billing, payment processing and cash management practices
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
- Greeted and maintained relationships with regular customers
- Checked identification to enforce age regulations for alcoholic beverages
- Prepared beverages and filled food orders for customers
- Scheduled and taught in class and online courses to increase learning opportunities
- Achieved Top Ranking server/trainer within first year. Made sure all trainers stayed on same agenda and planned new hires training schedules
Server Trainer10/2012 to 10/2017
Company Name – City, State
Company Name – City, State
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Taught servers to memorize menu ingredients and provide information on preparation methods
- Trained new team members on restaurant procedures, menu items and performance strategies
- Checked identification to enforce age regulations for alcoholic beverages
- Served anywhere from 10 to 100 guests a day. Maximized time by utilizing multi-tasking skills
Education
High School Diploma05/1997Freeburg Community High School-
City
No Degree: EnglishBelleville Area College-
City
No Degree: Pre-Medicine/EnglishWestern Illinois University-
City
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Resume Overview
School Attended
- Freeburg Community High School
- Belleville Area College
- Western Illinois University
Job Titles Held:
- Table Games Dealer
- Server
- Server Trainer
Degrees
- High School Diploma 05/1997
No Degree : English
No Degree : Pre-Medicine/English
