Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Qualified [Job Title] with [Number] years in fast-paced customer service and call center environments. Personable and professional under pressure. [Job Title] driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Patient and empathetic [Job Title] with extensive background in conflict resolution and customer care. Desires a [Job Title] role.
Skills
Trusted key holder
Creative problem solver
Exceptional communication skills
MS Windows proficient
Quick learner
Strong client relations
Training development aptitude
Proficient in cash management
Cash flow management
Strategic sales knowledge
Credit card processing
Multi-line phone talent
Mediation capability
POS systems expert
Work History
Table Games Dealer, 03/2012 to 03/2013 Confederated Tribes Of Coos, Lower Umpqua, And Siuslaw Indians – Florence, OR,
Blackjack Dealer/Croupier Ensured Game Protection, through perper procedure and follow through of all Casino rules and regulations Maintained proper cash management and handling procedures Maintain great atmosphere during high stress periods of the day/game Ability to think fast and communicate with supervisors Showed ability to work well in fast paced atmosphere.
District Manager/Comptroller, 11/2011 to 06/2014 Hilton Worldwide – Cupertino, CA,
Managed 15 plus employees in a retail environment.
Paid Bills and Managed Business and Payroll Accounts Scheduling Ordering Human Resources and employee records including discipline reporting.
Recommended alternative items if product was out of stock.
Communicated all store initiatives and promotions to customers to generate return business.
Learned, referenced and applied product knowledge information.
Asked open-ended questions to assess customer needs.
Designed displays to make the store experience interactive, engaging and reassuring.
Dedicated to continuously improving sales abilities and product knowledge.
Routinely answered customer questions regarding merchandise and pricing.
Organized store merchandise racks by size, style and color to promote visually appealing environment.
Helped drive sales goals and achieve monthly quotas.
Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
Maintained cleanliness and presentation of stock room and production floor.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Served as the main liaison between customers, management and sales team.
Medical Bill Collector, 10/2010 to 10/2011 Snip-Its – Kingston, MA,
Contacted debtors for daily collection of monies, and future transactions.
Maintained detailed records on all client accounts.
Perfect attendance record.
Provided an elevated customer experience to generate a loyal clientèle.
Guest Service Coordinator, 2009 to 06/2010 Toni & Guy Academy – City, STATE,
Greeted clients for their appointment.
Managed client records and academy stock levels.
Monitored and assisted with student hours tracking.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientèle.
Salon Manager, 08/2002 to 06/2009 Jeffrey Laurence Hair Design – City, STATE,
Greeted clients for their appointments.
Managed client records, payroll, bill paying, taxes and salon stock levels.
On-site Makeup Artist.
Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided an elevated customer experience to generate a loyal clientèle.
Answered product questions with up-to-date knowledge of sales and store promotions.
Scheduled weekly inventory pickups and deliveries with vendors.
Clarins Counter Manager, 2000 to 2002 Marshall Fields – City, STATE,
Increased monthly sales by 20% over previous year sales.
Promoted and scheduled clients for Facial Clinics.
Received awards and honors for largest sales increase.
Education
High School Diploma: College Prep, Expected in 1985 Monroe High School - Monroe, MI GPA: College Prep class schedule
Graduated top third of class
Received Certification in Blackjack.
Received Certification in Texas Hold-em, Omaha, Omaha Hi-Lo, 7 Card Stud.: , Expected in 1 2010 ABC Casino School - Farmington, MI GPA: Completed Blackjack and Poker training
Skills
Artist, cash management and handling, client, clients, fast, Human Resources, Payroll, reporting, retail, sales, Scheduling, taxes
Additional Information
Interests Dancing, singing, movies, theatre, and travel.
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resume Strength
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Length
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Strong Summary
Target Job
Resume Overview
School Attended
Monroe High School
ABC Casino School
Job Titles Held:
Table Games Dealer
District Manager/Comptroller
Medical Bill Collector
Guest Service Coordinator
Salon Manager
Clarins Counter Manager
Degrees
High School Diploma
Received Certification in Blackjack.
Received Certification in Texas Hold-em, Omaha, Omaha Hi-Lo, 7 Card Stud.
