LiveCareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
Qualified [Job Title] with [Number] years in fast-paced customer service and call center environments. Personable and professional under pressure. [Job Title] driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Patient and empathetic [Job Title] with extensive background in conflict resolution and customer care. Desires a [Job Title] role.
Skills
  • Trusted key holder
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Training development aptitude
  • Proficient in cash management
  • Cash flow management
  • Strategic sales knowledge
  • Credit card processing
  • Multi-line phone talent
  • Mediation capability
  • POS systems expert
Work History
Table Games Dealer, 03/2012 to 03/2013
Confederated Tribes Of Coos, Lower Umpqua, And Siuslaw IndiansFlorence, OR,
  • Blackjack Dealer/Croupier Ensured Game Protection, through perper procedure and follow through of all Casino rules and regulations Maintained proper cash management and handling procedures Maintain great atmosphere during high stress periods of the day/game Ability to think fast and communicate with supervisors Showed ability to work well in fast paced atmosphere.
District Manager/Comptroller, 11/2011 to 06/2014
Hilton WorldwideCupertino, CA,
  • Managed 15 plus employees in a retail environment.
  • Paid Bills and Managed Business and Payroll Accounts Scheduling Ordering Human Resources and employee records including discipline reporting.
  • Recommended alternative items if product was out of stock.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Learned, referenced and applied product knowledge information.
  • Asked open-ended questions to assess customer needs.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Helped drive sales goals and achieve monthly quotas.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Served as the main liaison between customers, management and sales team.
Medical Bill Collector, 10/2010 to 10/2011
Snip-ItsKingston, MA,
  • Contacted debtors for daily collection of monies, and future transactions.
  • Maintained detailed records on all client accounts.
  • Perfect attendance record.
  • Provided an elevated customer experience to generate a loyal clientèle.
Guest Service Coordinator, 2009 to 06/2010
Toni & Guy AcademyCity, STATE,
  • Greeted clients for their appointment.
  • Managed client records and academy stock levels.
  • Monitored and assisted with student hours tracking.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientèle.
Salon Manager, 08/2002 to 06/2009
Jeffrey Laurence Hair DesignCity, STATE,
  • Greeted clients for their appointments.
  • Managed client records, payroll, bill paying, taxes and salon stock levels.
  • On-site Makeup Artist.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Scheduled weekly inventory pickups and deliveries with vendors.
Clarins Counter Manager, 2000 to 2002
Marshall FieldsCity, STATE,
  • Increased monthly sales by 20% over previous year sales.
  • Promoted and scheduled clients for Facial Clinics.
  • Received awards and honors for largest sales increase.
Education
High School Diploma: College Prep, Expected in 1985
Monroe High School - Monroe, MI
GPA:
College Prep class schedule Graduated top third of class
Received Certification in Blackjack. Received Certification in Texas Hold-em, Omaha, Omaha Hi-Lo, 7 Card Stud.: , Expected in 1 2010
ABC Casino School - Farmington, MI
GPA:
Completed Blackjack and Poker training
Skills
Artist, cash management and handling, client, clients, fast, Human Resources, Payroll, reporting, retail, sales, Scheduling, taxes
Additional Information
  • Interests Dancing, singing, movies, theatre, and travel.

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Resume Overview

School Attended

  • Monroe High School
  • ABC Casino School

Job Titles Held:

  • Table Games Dealer
  • District Manager/Comptroller
  • Medical Bill Collector
  • Guest Service Coordinator
  • Salon Manager
  • Clarins Counter Manager

Degrees

  • High School Diploma
  • Received Certification in Blackjack. Received Certification in Texas Hold-em, Omaha, Omaha Hi-Lo, 7 Card Stud.

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