Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Exceptional Table Dealer with scrupulous, fair and honest nature combined with in-depth knowledge of rules of wide variety of casino games. Expertise includes black jack, Asian games and poker games.

Energetic Table Games Dealer experienced accurately and efficiently collecting payment of wagers. Personable with superior performance in fast-paced environments.Offering three-year history of adhering to rules and regulations to deliver top-quality patron experiences while mitigating casino risk.

Dexterous table games dealer offering three years of experience effectively delivering goods by using navigation skills and best driving practices. Expertise in planning trip logistics and verifying accuracy of inventory counts. Recognized for maintaining on-time delivery schedules.

Experienced table games dealer with over three years of experience in Barona Resort and Casino. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

  • Dealer training
  • Shuffling machine operation
  • Fraud detection
  • Guest service
  • Table game rules
  • Cash float management
  • Wager management
  • Gaming commission regulations
Work History
Table Games Dealer, 11/2017 to Current
Confederated Tribes Of Coos, Lower Umpqua, And Siuslaw IndiansFlorence, OR,
  • Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
  • Participated in short-handed games to meet required minimum number of players and keep gameplay moving.
  • Dispensed and balanced betting currency at close of shift and throughout games to secure accurate receipt, accounting, and distribution of player and house funds.
  • Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Inspected equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
  • Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
  • Worked with customers to understand needs and provide service.
  • Worked with customers to understand needs and provide service.
Shift Leader Manager, 09/2009 to 11/2017
Coffee And Bagel BrandsRamsey, MN,
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Provided supportive link between external customers and internal operations.
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Set overall vision and provided team leadership.
  • Completed after shift review reports to remind supervisors of completed work.
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations.
  • Measured team performance and reported metrics to leadership team members.
Assistant Manager, 06/2007 to 09/2009
Servicemaster CleanWytheville, VA,
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored employee performance and developed improvement plans.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
High School Diploma: , Expected in 06/2008
El Cajon Valley High School - El Cajon, CA
  • Graduated
  • Professional development completed in all classes provided.
  • Studying Administration of Justice.

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School Attended

  • El Cajon Valley High School

Job Titles Held:

  • Table Games Dealer
  • Shift Leader Manager
  • Assistant Manager


  • High School Diploma

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