Energetic Table Games Dealer experienced accurately and efficiently collecting payment of wagers. Personable with superior performance in fast-paced environments. Offering 4-year history of adhering to rules and regulations to deliver top-quality patron experiences while mitigating casino risk.
Skills
Cash Handling
Customer Complaint Resolution
Gaming commission regulations
Wager management
Dealer training
Fraud detection
Table game rules
Project organization
Problem resolution
Relationship development
Supervision
Communications
Organization
Customer service
Team management
Basic Auto skills
Promotional understanding
Order management
Inventory management
Work History
Table Games Dealer, 02/2018 - Current Confederated Tribes Of Coos, Lower Umpqua, And Siuslaw Indians – Florence, OR,
Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Used strong understanding of poker rules and regulations to deal cards accordingly while encouraging fast-paced and congenial gaming among patrons.
Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Inspected equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
Team Lead, 05/2017 - 02/2018 Tempur-Pedic – Richmond, CA,
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Reviewed and resolved differences between accounting information and cash drawer.
Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Counted cash in register drawer at beginning and end of shift.
Ordered and received products and supplies to stock kitchen areas.
Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Enhanced training programs to strengthen employee knowledge and promote new managers from within.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Identified individual employee's unique work styles and adapted management methods.
Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
Analyzed equipment breakdowns using various troubleshooting methods.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
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