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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Energetic Table Games Dealer experienced accurately and efficiently collecting payment of wagers. Personable with superior performance in fast-paced environments. Offering 4-year history of adhering to rules and regulations to deliver top-quality patron experiences while mitigating casino risk.

Skills
  • Cash Handling
  • Customer Complaint Resolution
  • Gaming commission regulations
  • Wager management
  • Dealer training
  • Fraud detection
  • Table game rules
  • Project organization
  • Problem resolution
  • Relationship development
  • Supervision
  • Communications
  • Organization
  • Customer service
  • Team management
  • Basic Auto skills
  • Promotional understanding
  • Order management
  • Inventory management
Work History
Table Games Dealer, 02/2018 - Current
Confederated Tribes Of Coos, Lower Umpqua, And Siuslaw Indians Florence, OR,
  • Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
  • Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Used strong understanding of poker rules and regulations to deal cards accordingly while encouraging fast-paced and congenial gaming among patrons.
  • Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
  • Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Inspected equipment and card decks prior to dealing and monitored individual players to verify adherence to rules and fair gameplay.
Team Lead, 05/2017 - 02/2018
Tempur-Pedic Richmond, CA,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Ordered and received products and supplies to stock kitchen areas.
  • Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Enhanced training programs to strengthen employee knowledge and promote new managers from within.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Identified individual employee's unique work styles and adapted management methods.
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Security Officer, 01/2017 - 05/2017
Ols Hotels & Resorts Encino, CA,
  • Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
  • Monitored and authorized entrance and departure of Thousands employees and visitors daily.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises.
  • Authorized entrance papers and granted or denied entrance to building.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Monitored central alarm systems for fire, intrusion and duress alarms and responded to 1-2 emergencies weekly.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored employee activities, confirming compliance with security regulations.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Performed cash drops while maintaining security and control of drop box at all times.
  • Guided periodic property safety inspections and oversaw remedial action to identified potential hazards
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
  • Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
Dishwasher, 10/2016 - 01/2017
Friendship Village Retirement Community Dayton, OH,
  • Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
  • Oversaw incoming deliveries, including unboxing supplies, shelving stock and rotating items.
  • Maintained proper temperatures, behaviors and controls to meet or exceed health department standards.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
Education
High School Diploma: , Expected in 03/2014
-
Omaha South Magnet High School - Omaha, NE
GPA:

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Resume Overview

School Attended

  • Omaha South Magnet High School

Job Titles Held:

  • Table Games Dealer
  • Team Lead
  • Security Officer
  • Dishwasher

Degrees

  • High School Diploma

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