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table games dealer resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Health insurance
  • Life insurance
  • Marketing initiatives
  • New agent training
  • Vision and dental insurance
  • Insurance sales expertise
  • Inbound and Outbound Calling
  • Scheduling
  • Good listening skills
  • Complaint resolution
  • Creative problem solving
  • Talent Development
  • Team Leadership
  • Training and Development
  • Schedule Coordination
  • Adherence to high customer service standards
  • Customer Relations
  • Staff education and training
  • Exceptional interpersonal communication
Work History
08/2019 to Current
Table Games Dealer Chumash Casino Santa Ynez, CA,
  • Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
  • Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
  • Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
05/2012 to Current
Life and Health Insurance Agent Brp Group, Inc. Lakeland, FL,
  • Exceeded corporate quotas for monthly policy sales. I currently hold the record for bringing the third largest account in Colonial history to the company.
  • Provided coverage option information to assist clients in protecting assets.
  • Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Maintained high standards of customer service by building relationships with clients.
  • Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
  • Obtained underwriting approval by completing application for coverage.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension
08/2007 to 02/2012
Table Games Dealer Chumash Casino Santa Ynez, CA,
  • Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
  • Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Used strong understanding of poker rules and regulations to deal cards accordingly while encouraging fast-paced and congenial gaming among patrons.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
08/1992 to 01/2006
General Manager Bass Pro Shops Katy, TX,
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Implemented innovative programs, including retention and discipline to increase employee loyalty and reduce turnover.
  • Managed budget implementations, employee reviews, training, schedules and vendor negotiations.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Worked directly with business owner, the deceased, Steve Guarnera business owner to brainstorm, discuss strategy and resolve any customer issues.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
Education
Expected in 05/1986
High School Diploma:
Bowlegs High School - Bowlegs, OK
GPA:
Expected in 05/1988
Associate of Science: General Studies
Seminole Junior College - Seminole Oklahoma,
GPA:
Expected in 12/2005
BBA: Business Administration/ Minor Human Resources
University Of Central Oklahoma - Edmond, OK,
GPA:

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Resume Overview

School Attended

  • Bowlegs High School
  • Seminole Junior College
  • University Of Central Oklahoma

Job Titles Held:

  • Table Games Dealer
  • Life and Health Insurance Agent
  • Table Games Dealer
  • General Manager

Degrees

  • High School Diploma
  • Associate of Science
  • BBA

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