Table Games Dealer successful at building customer loyalty by engaging guests during play to optimize their casino experience.Seeks a position with a top-performing casino.Committed to keeping casino operations running smoothly and maintaining a high level of guest satisfaction.
Accomplishments
Provide a high level of customer service and promote a positive attitude to create a fun and entertaining experience in accordance with established policies and procedures
Experience
Table Games Dealer06/2010 to CurrentHollyWood CasinoCharles Town, WV
Assisted guest with questions on casino activities or referred to appropriate personnel
Maintained the honesty and integrity of assigned games, controlling pace.
Opened
game at assigned table, counted contents, verified count with closing list,
inspected cards
Answer questions about game rules and casino policies.
Verified
bank roll fills with the supervisor and security personnel.
Ensured
protection of game; maintained continuous inspection of cards, ensured betting
in compliance with game rules and minimums set.
Closed
game; sorted cards, balanced rack, counted chips and signed off with the
supervisor
Start and Control games and gaming equipment, and announce winning numbers or colors.
Inspect cards and equipment to be used in games to ensure that they are in good condition.
Cage Cashier01/2009 to 06/2010HollyWood CasinoCharles Town, WV
Responsible for:
Carrying out a variety of transactions in a casino and handling any required paperwork.
Exchanging tokens, tickets and chips for cash.
Cashing checks, process credit card advances and process wire transfers.
Selling casino chips, tokens or tickets.
Balancing the books at the end of every shift.
Sales Person/ Customer Service01/2006 to 12/2008PC Richard & SonUnion City, NJ
Successfully interacted with customers and retail buyers to expedite orders.
Recommended, selected and helped locate merchandise based on customer needs and desires. Communicated all merchandise needs or issues to appropriate supervisors.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Processed merchandise returns and exchanges.
Generated leads for new sales through telephone and email contact with customers.
Replenished merchandise shelves with items from the stockroom.
Organized the store by returning all merchandise to its proper place.
Education & Certifications
High School Diploma2003Harrison High SchoolHarrison, NJ
