LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Hardworking and reliable systems programmer with strong ability in installing and maintaining new software. Offering team player attitude , growth mindset and work ethic. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Specifications understanding
  • System updates
  • Training and Development
  • Infrastructure updates
  • New program installations
  • Diagnosing issues
  • Customer service
  • Administrative support
  • Process improvement
  • Operational improvement
  • Problem resolution
Education and Training
Tallahassee Community College Tallahassee, FL Expected in Associate of Arts : - GPA :
North Florida Christian School Tallahassee, FL, Expected in High School Diploma : - GPA :
Experience
Intel Corp. - Systems Programmer
San Jose, CA, 02/2017 - Current
  • Planned, tested and supported high-availability infrastructures.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Promoted continuous improvement for IT governance processes.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Recognized by management for providing exceptional customer service.
Pomeroy - Office Automation Analyst
Marietta, GA, 07/2009 - 02/2017
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Implemented system security and data assurance software including RACF, ACF2, and Top Secret.
  • Supported State customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Performed daily maintenance of computer systems to keep network processes fluid.
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Consistently responded to customer service emails within standard window for optimal response.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Developed training materials, conducted webinars and authored wikis for user training and support use.
  • Observed system functioning and entered commands to test different areas of operations.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Assisted in technical support process refinement to improve customer service and support.
  • Maintained inventory of IT supplies by checking and documenting levels regularly.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
State Of Florida - Mainframe Computer Operator
City, STATE, 06/1995 - 07/2009
  • Reviewed, analyzed, and recommended software solutions for specific project needs.
  • Checked servers, investigated problems and escalated concerns.
  • Produced accurate and detailed daily reports for processing and measuring progress.
  • Operated wide range of machines, including computers, printers and paper sorters in fast-paced IT environment.
  • Monitored data inputs to manage and maintain accuracy.
  • Completed frequent checks on user logins, file permissions and other data issues.
  • Troubleshot system alerts and issues to rectify issues.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Delivered print output to customer locations.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

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Resume Overview

School Attended

  • Tallahassee Community College
  • North Florida Christian School

Job Titles Held:

  • Systems Programmer
  • Office Automation Analyst
  • Mainframe Computer Operator

Degrees

  • Associate of Arts
  • High School Diploma

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