Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Summary
Hardworking and reliable systems programmer with strong ability in installing and maintaining new software. Offering team player attitude , growth mindset and work ethic. Highly organized, proactive and punctual with team-oriented mentality.
Skills
- Specifications understanding
- System updates
- Training and Development
- Infrastructure updates
- New program installations
- Diagnosing issues
- Customer service
- Administrative support
- Process improvement
- Operational improvement
- Problem resolution
Education and Training
Tallahassee Community College Tallahassee, FL Expected in ā ā Associate of Arts : - :
North Florida Christian School Tallahassee, FL, Expected in ā ā High School Diploma : - :
Experience
Intel Corp. - Systems Programmer
San Jose, CA, 02/2017 - Current
San Jose, CA, 02/2017 - Current
- Planned, tested and supported high-availability infrastructures.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Promoted continuous improvement for IT governance processes.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Recognized by management for providing exceptional customer service.
Pomeroy - Office Automation Analyst
Marietta, GA, 07/2009 - 02/2017
Marietta, GA, 07/2009 - 02/2017
- Configured new employee work stations, including all hardware, software and peripheral devices.
- Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
- Implemented system security and data assurance software including RACF, ACF2, and Top Secret.
- Supported State customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
- Performed daily maintenance of computer systems to keep network processes fluid.
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
- Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Consistently responded to customer service emails within standard window for optimal response.
- Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
- Developed training materials, conducted webinars and authored wikis for user training and support use.
- Observed system functioning and entered commands to test different areas of operations.
- Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Assisted in technical support process refinement to improve customer service and support.
- Maintained inventory of IT supplies by checking and documenting levels regularly.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
State Of Florida - Mainframe Computer Operator
City, STATE, 06/1995 - 07/2009
City, STATE, 06/1995 - 07/2009
- Reviewed, analyzed, and recommended software solutions for specific project needs.
- Checked servers, investigated problems and escalated concerns.
- Produced accurate and detailed daily reports for processing and measuring progress.
- Operated wide range of machines, including computers, printers and paper sorters in fast-paced IT environment.
- Monitored data inputs to manage and maintain accuracy.
- Completed frequent checks on user logins, file permissions and other data issues.
- Troubleshot system alerts and issues to rectify issues.
- Improved customer satisfaction by finding creative solutions to problems.
- Delivered print output to customer locations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Performed site evaluations, customer surveys and team audits.
- Recognized by management for providing exceptional customer service.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
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Resume Overview
School Attended
- Tallahassee Community College
- North Florida Christian School
Job Titles Held:
- Systems Programmer
- Office Automation Analyst
- Mainframe Computer Operator
Degrees
- Associate of Arts
- High School Diploma
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