Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
04/2018 to Current
SVP, Technical Architecture Hendricks Berkadia Philadelphia, PA,
  • Responsible for implementing several architecture best practices including architecture modeling standards in support of a new Architecture Review Board (ARB) process.
  • Established LucidChart as the standard for model creation, repository and collaboration.
  • Responsible for managing a new DevOps pipeline with the following tool chain: Plan - Jira, Confluence Create / Build - GitLab, Chef Verify / Test - Zephyr, Selenium Application Release Automation (ARA) / Deploy - GitLab, Chef, Terraform, Artifactory Configure / Operate - Chef, Terraform, AWS, Azure, VSphere Monitor / Measure - New Relic, Loggly, LogRhythm Responsible for the establishing the following repositories / Configuration Items (CI) in support of a new Configuration Management Database (CMDB) which will be implemented in ServiceNow: Business Services / Service Catalog Hardware (Physical and Virtual Entities) Software (Application Portfolio Management [APM]) Department (Business Reference Architecture) Standards (Enterprise Technology Standards) Documents (Document Reference Library) Users (Active Directory Integration) SVP, IT Operations at MB Financial.
04/2017 to 04/2018
SVP, IT Operations Zai Lab San Francisco, CA,
  • Responsible for IT Infrastructure, Engineering, Operations and Service Desk including setting, executing and supporting the firm's vision and strategy for the same.
  • We are currently in the process of implementing a multi-vendor public cloud strategy (AWS & Azure) as well as a number of other technologies in support of a DevOps tool chain.
  • In parallel we are shoring up the current IT Operations with an Implementation of ServiceNow establishing ITSM (IT Service Management) best practices.
  • Training is being provided on the ITIL (IT Infrastructure Library) framework to establish a common language for describing our IT Infrastructure and Operations.
04/2012 to 04/2017
Senior Director Einride Charlotte, NC,
  • 4 years 10 months).
  • Primary objective is to shape the enterprise architecture of the future at US Foods including Application, 1.
  • Information and Technical Architectures.
  • This new position at US Foods includes the following responsibilities: Developed and governed the use of enterprise architecture best practices including an architecture review board, technical roadmaps, patterns, reference architectures and enterprise technology standards.
  • Drove the completion of several strategic roadmaps including mobile, cloud, SOA, integration, client computing, hosting, storage, database, backup and recovery, data center and enterprise monitoring.
  • Provided mentoring and support for current and aspiring technical, information and application architects.
  • Led the technical architecture design for a multi-year project to rebuild our ecommerce platform which is responsible for more than $10B in annual operating revenue.
  • Created a standardized TCO calculator for projects proposals and for application portfolio maintenance in support of application roadmapping.
  • Developed business cases for architectures including Cloud Foundations, VOIP deployment, Hybrid WAN implementation and Tapeless backup and recovery.
07/2010 to 03/2012
VP Of Supplier Services Hcl Technologies Ltd. New York, NY,
  • Responsible for the assimilation of Med Staff On-Call technology into innovative new products for a new.
  • market segment focused on staff.
  • Products developed included: Mighty Nurse - ShiftWise Connect -
  • Additional responsibilities include management of ShiftWise supplier technology platforms, partner.
  • integrations and professional services engagements.
06/2008 to 07/2010
CTO Iterable West Des Moines, IA,
  • As founder of Med Staff On-Call (MSOC), my primary role was to lead the development of a highly scalable web and mobile platform to support a fully automated process for medical staffing.
  • The MSOC system was designed as a self-service platform enabling medical professionals to find work without the phone calls and faxes used by traditional agencies.
  • Members start by completing a web-based onboarding process.
  • Once active, members are matched with open positions using our proprietary IntelliMatchTM technology.
  • For customers, the MSOC system guarantees that only the highest quality staff are offered.
  • MSOC created new value in the market by lowering costs, increasing quality and reducing cycle times.
08/2002 to 06/2008
Director, Senior Technology Architect Cleaver Brooks Salt Lake City, UT,
  • Developed a server virtualization solution lowering TCO of servers by 66% and increasing agility, enabling new DR capabilities and true capacity management.
  • 5-year ROI > $2M) Developed a printing and imaging strategy consolidating all print, copy, fax and scan technology which reduced annual output spend by 30% and enhanced the enterprise content management strategy by delivering enterprise wide scanning capabilities.
  • ROI > $1M/yr) Developed a mobility strategy which included the deployment of wireless modem enabling over 200 staff council members to turn idle time into productive time.
  • Solution was expanded by 300% through the use of tethered high speed mobile phones.
  • 3-year ROI = $2.25M, 1 year payback.
06/2000 to 08/2002
Senior Consultant Barclays Bank City, STATE,
  • Through acquisition of Vanenburg Business Systems) Completed several large scale ERP & E-Commerce implementations with responsibilities including.
  • team lead, system sizing & installation, technical training and development of system.
  • customizations.
01/1998 to 06/2000
Technical Consultant Vanenburg Business Systems City, STATE,
  • Completed several large scale ERP & E-Commerce implementations with responsibilities including team lead,.
  • system sizing & installation, technical training and development of system customizations.
01/1996 to 01/1998
Developer UARCO, Inc City, STATE,
  • Developed a system for publishing Baan ERP order status data to both web and Lotus Notes clients.
  • Implemented messaging and Intranet architecture based on Lotus Notes/Domino infrastructure.
  • Developed workflow and messaging applications which included integration to Baan ERP, call center and other systems.
  • Designed a product pricing application utilizing Visual Basic, ERWin and MS SQL Server database.
  • New implementation resulted in the largest single site Baan implementation in North America.
  • Deployed the largest network of Citrix WinFrame clients connected with Wyse Winterminals.
06/1994 to 01/1996
Development Lead The Sunflower Group City, State,
  • Responsible for the design of the MarketLinkTM electronic data collection system for touch tone data.
  • Developed Windows based client-server application to facilitate job tracking and order management.
  • Designed and implemented a WAN linking regional offices with headquarters in a mixed environment.
Expected in 2006
DePaul University - ,
Activities and Societies: Strategy, Execution, and Valuation Alumni Association (SEVAA)
Expected in 1994
BS: Math and Computer Science
University of Illinois - ,
Math and Computer Science
As a technology executive with over 20 years of experience, I consider myself as a versitalist with a broad set of experiences across multiple disciplines including development, infrastructure, architecture and IT leadership. Today my focus in on helping drive culture change within IT to embrace cloud, DevOps and agile strategies with a goal of delivering business agility, cost efficiency, predictability and risk reduction.
APM, Active Directory, Automation, Baan, backup, Business Systems, calculator, call center, Catalog, Citrix WinFrame, client-server, com, Hardware, Configuration Management, content management, council, client, clients, data collection, Database, E-Commerce, ecommerce, ERP, ERWin, faxes, fax, Financial, http, imaging, ITIL, team lead, Domino, Lotus Notes, managing, market, MB, mentoring, messaging, Windows, modeling, modem, Enterprise, network, order management, pricing, proposals, quality, scanning, servers, MS SQL Server, staffing, Strategy, strategic, technical training, phones, phone, Valuation, vision, Visual Basic, VOIP, WAN, workflow
Additional Information
  • Activities and Societies: Fighting Illini Football (Full Scholarship) 3

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School Attended

  • DePaul University
  • University of Illinois

Job Titles Held:

  • SVP, Technical Architecture
  • SVP, IT Operations
  • Senior Director
  • VP Of Supplier Services
  • CTO
  • Director, Senior Technology Architect
  • Senior Consultant
  • Technical Consultant
  • Developer
  • Development Lead


  • MBA
  • BS

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