Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

A Program Management Director that thrives in a fast-paced and demanding environment, I have experience planning and executing the strategic vision for complex projects from ideation to post-release assessment and enhancement. I'm well-versed in Agile & Waterfall SDLC methodologies and enjoy working with and leading cross-functional teams in high-pressure situations as well as mentoring project and program managers. I have excellent communication, presentation skills and client relationship management skills.

  • Consulting & business requirements gathering
  • Ability to motivate and collaborate with cross-functional teams
  • Program Management
  • Scope Management
  • Process improvement and implementation
  • Budget forecasting & management
  • Risk mitigation & management
  • Experienced in leading Agile & Waterfall projects
  • Customer experience management: conversion optimization and personalization

Management: Directly manage a team of 12 project and program managers providing mentorship while ensuring project profitability, company-wide backlog of work as well as client-satisfaction initiatives

Profitability: Created and implemented processes that increased company's profit margins and decreased project losses from 14% to 5% of revenue

Program Management: Act as strategic program manager overseeing large-scale website implementations, typically overseeing multiple concurrent projects for clients

Process Methodology: Helped to implement and refine an Agile-based process methodology; working with US- and India-based resources

Strategy & Planning: Work with clients and internal strategist to define vision & roadmap for multi-million dollar website implementations

SVP, Program Management, 04/2014 to Current
Wintrust Financial Corp.Lake Villa, IL,

Verndale is an Experience Technology Company that builds connected experiences for multi- national businesses by strategizing, designing and implementing multi-platform integrations including Customer Experience Management, Content Management and eCommerce Solutions.

Reporting to the COO, direct and manage the activities of the employees within the company's Program Management office.

Responsible for profitability of all projects running through the company as well as handling all budget, timeline and risk management. Coach and mentor all Project Managers on PM Methodologies as well as Product Owner responsibilities.

VP, Program Management, 04/2013 to 04/2014
Nbc UniversalSeattle, WA,

Program Management for 10+ clients simultaneously, overseeing a team of Project Coordinators and Project Managers who handled day-to-day management of projects.

Act as Product Owner on the company's most complex implementations. Responsibilities include: working with client and strategy team to define a vision & roadmap for the site; build and maintain a project backlog; create user stories and prioritize work for development team.

Senior Program Manager, 07/2012 to 04/2013
Humana Inc.Corp Christi, TX,

Program Manager and Product Owner for website implementations upwards of $1M. Concurrently manage 8-10 projects of varying size simultaneously; working with 2-3 clients at a time to prioritize large implementations as well as support enhancement requests.

Mentor and oversee Project Managers and Project Coordinators working on projects with my oversight.

Program Manager, 05/2011 to 07/2012
Trimble Navigation Limited IncWi, WI,

Project Manager, 01/2010 to 05/2011
Mastec Inc.Saint Paul, MN,

Product Manager, 10/2007 to 10/2009
EngieSan Francisco, CA,

Thinking Screen Media was the leader in content delivery to connected screens worldwide.

Partnering with hardware partners such as Kodak, Samsung and Phillips, as well as content providers such as CNN, WeatherBug, MTV, and others, Thinking Screen Media allowed users to combine their personal content (photos, Facebook & Twitter news feeds, etc.) with commercial content.

Knowledge Assistant, 10/2006 to 09/2007
The Bridgespan GroupCity, STATE,
Bridgespan is a nonprofit advisor and resource for mission-driven organizations and philanthropists.
As a Knowledge Assistant, my role was to draft case studies and white papers to share the knowledge gained through consulting engagements. These were internally and externally published. In addition, I acted as a strategy consultant on several engagements focused on digital marketing and advertising.
Bachelor of Arts: Psychology and Communication, Expected in 2004
University of Pennsylvania - Philadelphia, PA
Psychology and Communication

Microsoft Office Suite (including MS Project); Jira; Confluence; TFS; Basecamp; Trello; In depth knowledge of Content Management Systems (Sitecore/EPiServer/Ektron/Kentico/WordPress/Drupal); eCommerce platforms & implementations; A/B and Multivariate testing; basic HTML/CSS

Additional Information
  • Varsity Cross Country, Track & Field Div. 1 All-American: 5,000m
  • I enjoy travel and love experiencing other cultures. Some of my favorite travel experiences were trips to: Bali, Japan, Honduras, Israel, France, Germany, England, Ireland and others.

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  • University of Pennsylvania

Job Titles Held:

  • SVP, Program Management
  • VP, Program Management
  • Senior Program Manager
  • Program Manager
  • Project Manager
  • Product Manager
  • Knowledge Assistant


  • Bachelor of Arts

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