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supply chain coordinator resume example with 16 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Seeking a position and new career challenges. SUMMARY Manage life-cycle account actions from initial client consultation, throughout product design and modifications, to final delivery and end-user training agendas. Experienced developing learning materials pertinent to emerging software technology. Training platforms include one-on-one, classroom, audio/video, distance learning, hard drive/screen sharing, OJT, and computer based technology (CBT). Assisted Project Manager accountable for project coordinating, tracking, functional/technical specifications, troubleshooting, testing, measuring experience and client/vendor relations. Professionally flexible with demonstrated talents in multi-industry corporate settings. Manage volume internal administrative actions supporting distribution logistics, budgeting, sales, contracting, product development, cost control, continuous process improvement (CPI), and vendor/client relations. Demonstrated communications talents with seasoned experience managing VIP account relations using collaborative leadership talents to create shared vision and pathways enabling teams to reach common goals. Dear Human Resources Representative: I am interested in applying a position within your organization. Enclosed is my rsum for your review and consideration. I am a multi-degreed professional, with an established record as an account manager and vital contributor to the success of long-term internal / external corporate customers. My background portrays key accomplishments pertinent to “high stakes” customer requirements at each career step. I am currently open to multi-industry opportunities. I believe my passion for learning, professional adaptability, and innovative approach to problem solving will be a definite asset to your team effort. I look forward to presenting a review of my comprehensive background and experience in a personal interview. Thank you for your time and consideration. Sincerely, Jessica Claire

Skills
  • Proficient
  • MS Office (Excel, Word PowerPoint) and corporate firmware.
  • Cross-Functional Collaboration
  • Product Management
  • Contract Development and Management
  • Financial Management and Reporting
  • Team Management
Experience
01/2018 to Current Supply Chain Coordinator Ocean Spray | Las Vegas, NV,
  • Provided contract logistics to 3PL providers transportation intermodal containers and NAC’s & EMPU boxes throughout East, Central and West Coast, Border (El Paso, TX and Brownsville, TX, Laredo, TX)
  • Accountable for profitability and efficient management of drayage transportation and contract trucking company
  • Excel at coordinating tasks of numerous internal divisions and external agencies to ensure rapid, accurate delivery of equipment and freight
  • Determine and secure most profitable equipment type, scheduled pick up appointments, communicate with carriers, customers, and railroads
  • Manage pool of equipment
  • Ensure termination of empty equipment
  • Act as a carrier and equipment Subject Matter Expert across the organization.
07/2015 to 10/2016 Account Manager Aon Corporation | Miami, FL,
  • Recruited into the position as a Subject Matter Expert (SME) responsible for managing end-user software training and continuing education for major corporate clients
  • Senior member on a 5-member team dedicated to achieving Beta integrity
  • Trained, mentored, and educated junior team members
  • Project Liaison between software company and corporate clients
  • Translated highly detailed and unique application modifications including content, database and module development from customer to IT development teams
  • Conducted thorough client interviews and progress tracking
  • Briefed and authored accurate account synopses to senior management, sales force, and the IT team
  • Effectively prioritized and resolved software improvement needs to optimize end-user satisfaction
  • Utilized PowerPoint, online training, hard drive/screen sharing, detailed videos, and manuals to support remote training platforms
  • Significantly increased customer learning and retention rates
  • Remained adaptable to each client by developing unique training tools to accommodate specific department needs
  • Presented prior custom-designed modules as visual examples of software adaptability and functionality
  • Collaborated and consulted with internal client groups to understand business and user needs and documented requirements
  • Maintained a regular client-contact cycle
  • Efforts preempted potential problems and peaked customer interest levels on potential sales of other services
  • Improved post sales and customer satisfaction rates
  • Responsible for measuring training deficiencies,while validating and evolving solutions to ensure Key Performance Indicators (KPI) met and exceeded goals
  • Conferenced with the client regarding all facets of the project and training process i.e
  • Timelines, regular progress reporting, and recommendations on software changes to enhance productivity
  • Monitored and collaborated with managers and program directors to maintain quality control throughout the learning engagement Worked closely with client groups to effectively align and utilize full system capability to meet business objectives
  • Responsible for application and knowledge transfer to properly support team upon completion of project implementation phase
04/2010 to 05/2015 Rail Information Specialist Catalent Pharma Solutions, Inc. | New York, NY,
  • Selected over peers to initiate, rollout, and adapt the learning needs of multi-disciplined teams to a new enterprise sales and reporting software
  • Partnered successfully with Rail Management teams to manage a collaborative software implementation project
  • Developed CPI and operational performance metrics to quickly identify and resolve discrepancies
  • Analyzed and rated overall supplier capabilities
  • On a daily basis, managed 3 separate systems and databases throughout the implementation process, and prior to the one system integration
  • Ensured complete, on-time, cross-functional communications between all stakeholders regarding status tracking, product / training development, modifications, or troubleshooting issues
  • Departments affected included accounting, billing, procurement, product line team, refineries, and logistics
  • Managed the life-cycle project over 3 years, involving pre-qualification, testing, modifications, measuring, redesign, and training phases Participates in change management and transition planning to drive effective transformation
  • Managed and maintained training documentation associated with specific business processes supporting the business
04/2005 to 04/2010 Distribution Coordinator Tesoro Corporation | City, STATE,
  • Managed distribution tracking, logistics, and coordinating for terminal operations and deliveries located in Washington and California
  • Oversaw time-sensitive operations for ethanol deliveries to 16 terminals receiving 868 loads per month
  • Researched and resolved misapplied or uncompleted delivery issues
  • Communicated with all stakeholders including terminal operators, carriers and clients, to resolve issues within the hour
  • Collaborated with internal and external teams to meet ongoing high-demand production agendas
  • Authored PowerPoint reports and conducted briefings to upper management
  • Initiated contingency plans and procedures requiring precision tracking and analysis to evolve process improvements
  • Credited with transitioning the phone system to a 24 hour customer friendly format
  • Significantly improved information flow between cross-functional units
  • Orchestrated the automated uploading of critical data into Excel
  • Integral team member on think-tank sessions
  • Evolved process improvement plans that easily fit into established client-business platforms
  • Promoted rapidly from a temporary Distribution Coordinator to a full-time position.
Education and Training
Expected in to to Master of Arts | Human Resource Development Webster University, , Texas GPA:
Expected in to to Master of Arts | Management and Leadership Webster University, , Texas GPA:
Expected in to to Bachelor of Science | Management Park University, San Antonio, Ft. Bliss, Texas GPA:
Expected in to to Associate of Applied Science | Social Psychology Park University, Ft. Bliss, Texas GPA:

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Resume Overview

School Attended

  • Webster University
  • Webster University
  • Park University
  • Park University

Job Titles Held:

  • Supply Chain Coordinator
  • Account Manager
  • Rail Information Specialist
  • Distribution Coordinator

Degrees

  • Master of Arts
  • Master of Arts
  • Bachelor of Science
  • Associate of Applied Science

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