store protection specialist resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Resourceful loss prevention officer and security management professional with over [Number] years of experience maintaining secure environments while providing effective security presence and visible deterrent to crime. Personable leader with ability to monitor rule infractions, detect suspicious activities and minimize threats. Forward-thinking emergency response specialist. Remains calm during stressful situations.
Skills
Risk management
MS Office
CCTV Systems
Investigation and interrogation
Experience
07/2018 to Current
Store Protection SpecialistRoss Stores, Inc – Chicago Ridge, IL,
Monitored and supervised customer's activities in store to detect signs of attempted theft.
Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
Furnished insights and collaborated with leadership to develop loss prevention policies and initiatives.
Improved customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
11/2016 to 10/2017
CashierDepartment Of Veterans Affairs – Victoria, TX,
Cultivated strong relationship with customers while fostering positive business image.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Helped customers find specific products, answered questions and offered advice.
Assisted with purchases, locating items and signing up for rewards programs.
Processed returned items in accordance with store policy.
Welcomed customers, offering assistance to help find necessary store items.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures and customer service.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Resolved issues with cash registers, card scanners and printers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
08/2014 to 10/2016
Assistant Store ManagerWeis Markets, Inc. – Damascus, MD,
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Maintained organized store, responded to customer complaints and answered questions quickly.
Achieved [Timeframe] sales, budget and other targeted goals.
Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to team.
Performed daily activities in timely manner, including managing housekeeping and inventory needs of store.
Collaborated with department heads to identify opportunities, develop timely solutions and create action plans.
Coached and developed store associates through formal and informal interactions.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Encouraged professional growth and talent development in associates to increase performance in all areas.
08/2010 to 02/2014
CashierDepartment Of Veterans Affairs – Wailuku, HI,
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Welcomed customers, offering assistance to help find necessary store items.
Helped customers find specific products, answered questions and offered advice.
Learned roles of other departments to provide coverage and keep store operational.
Processed customer payments quickly and returned exact change and receipts.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
Education and Training
Expected in 12/2019 to to
Associate of Arts: Criminal Justice John A Logan College - Carterville, IL GPA:
Completed coursework in [Subject], [Subject] and [Subject]
Expected in 05/2019 to to
Associate of Arts: General Studies John A Logan College - Carterville, IL GPA:
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