(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Young ambitious self motivated individual with five plus years of experience in multiple fields and positions seeking an entry level position with a company in which i can grow, increase and build in knowledge skills and experience as well as professional relationships. Hardworking and reliable . Highly organized, proactive and punctual with team-oriented mentality.

  • Risk management
  • Project organization
  • Supervision
  • Inbound and outbound calling
  • MS Office proficiency
  • Typing skills
  • Troubleshooting
  • Safety regulations
  • Customer Service
Education and Training
Macarthur High School Irving, TX Expected in 06/2013 High School Diploma : - GPA :
Ross Stores, Inc - Store Protection Specialist
Tucson, AZ, 01/2020 - 08/2020
  • Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
  • Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
  • Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Furnished insights and collaborated with leadership to develop loss prevention policies and initiatives.
  • Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
  • Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
  • Rolled out successful loss control strategies by building trust and cultivating partnerships with customers.
Whole Foods - Front End Supervisor (GSA)
Montgomery, AL, 01/2019 - 12/2019
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Reviewed safety, health and sanitation processes throughout all areas.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in or check-out process.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Managed opening and closing procedures by reconciling sales records and cash transactions.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
Marriott Vacations Worldwide - Host Front Counter
Celebration, FL, 08/2018 - 12/2018
  • Offered friendly greetings and assistance to incoming customers.
  • Maintained safe and professional entry areas for positive appeal to every customer.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Managed a fast and complete service professionally and quickly to maintain customer satisfaction.
  • Answered phone calls to assist customers with questions and food orders.
  • Processed returned items in accordance with store policy.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Set up catering for up to people regularly by recording requested menu items, scheduling delivery time and relaying to kitchen.
  • Stayed up to date on current item discounts to support promotions.
Walgreens - Sales Associate
City, STATE, 03/2017 - 12/2018
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Handled various duties, including inventory oversight, cash control and daily opening and closing procedures for store.
  • Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.
  • Helped improve and drive business success by delivering sales.

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School Attended

  • Macarthur High School

Job Titles Held:

  • Store Protection Specialist
  • Front End Supervisor (GSA)
  • Host Front Counter
  • Sales Associate


  • High School Diploma

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