Young ambitious self motivated individual with five plus years of experience in multiple fields and positions seeking an entry level position with a company in which i can grow, increase and build in knowledge skills and experience as well as professional relationships. Hardworking and reliable . Highly organized, proactive and punctual with team-oriented mentality.
Skills
Risk management
Project organization
Supervision
Inbound and outbound calling
MS Office proficiency
Typing skills
Troubleshooting
Safety regulations
Customer Service
Education and Training
Macarthur High SchoolIrving, TXExpected in 06/2013 – –High School Diploma: - GPA:
Experience
Ross Stores, Inc - Store Protection Specialist Tucson, AZ, 01/2020 - 08/2020
Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
Responded calmly and effectively to emergency conditions, including safety hazards and threats to life or property.
Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
Monitored and supervised customer's activities in store to detect signs of attempted theft.
Furnished insights and collaborated with leadership to develop loss prevention policies and initiatives.
Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
Rolled out successful loss control strategies by building trust and cultivating partnerships with customers.
Whole Foods - Front End Supervisor (GSA) Montgomery, AL, 01/2019 - 12/2019
Organized and updated schedules to optimize coverage for expected customer demands.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Reviewed safety, health and sanitation processes throughout all areas.
Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in or check-out process.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Managed opening and closing procedures by reconciling sales records and cash transactions.
Handled payment processing duties and provided customers with receipts and proper bills and change.
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