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sr final mile delivery manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

An imaginative and ambitious professional who has a proven ability to think independently and handle multiple projects successfully through to completion. I have a long track record of putting together proactive teams who can ensure that business targets are always met cost-effectively. I possess the leadership skills, passion, integrity and drive required to make things happen. I have the ability to think on my feet, make the right decisions under pressure, be responsible and accountable for any success or failure. On top of this I have the gravities and charisma needed to quickly WIN the respect, and trust of a workforce.

Skills
  • Blue Yonder (Warehouse/Inventory Management software)
  • Dispatch Track (Delivery/Driver Management software)
  • Route Planning
  • Schedule Management
  • Detail-Oriented
  • Quality Assurance
  • Carrier Relations
  • P&L
  • Deadline-Oriented
  • Problem resolution
  • Safety procedures
  • Shipment Coordination
  • Onboarding and Training
  • Staff Supervision
  • Interdepartmental Collaboration
  • Relationship Building
Education and Training
Blake Business School New York, NY, Expected in 08/1998 N.Y.S. Certified : Medical Transcription - GPA :
Lehman College of The City University of New York The Bronx, NY Expected in 04/1997 Bachelor of Arts : Business - GPA :
Experience
Pitney Bowes - Sr. Final Mile Delivery Manager
Sacramento, CA, 02/2022 - Current
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing domestic and foreign Ship-outs.
  • Created and enforced policies and procedures for entire logistics team.
  • Ability to understand complex service delivery issues.
  • Comprehensive understanding of the complex systems of inventories, delivery times, costs and personnel management.
  • Vast experience of managing 3rd party logistics providers.
  • I was able to quickly understand BAERS operational systems and provide input for the development of future systems.
  • Create, Manage and Report important KPI delivery metrics to shareholders.
  • Increased delivery stick rate by 15% in 2022 and 25% in the 1st and 2nd quarter in 2023.
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Liaising effectively with suppliers, retailers and consumers.
  • Complete department P&L, Cut cost down 25% in the 1st year.
Rr Donnelley & Sons - General Manager
Des Moines, IA, 01/2021 - 02/2022
  • Managed P&L of 20% of delivered revenue of the business unit, responsible for budgeting, forecasting, routing for maximizing truck fills.
  • Ensuring that all contractual obligations are fully understood by the logistics team and warehouse staff.
  • Managing administrative staff, dispatchers, Assistant GM and warehouse staff.
  • Planning the quickest and least costly transport routes.
  • Inspected deliveries for improper preparation and resolved concerns quickly to maintain schedules.
  • Coached delivery teams to take accountability for delivery, risk and issue management.
  • Tracked service metrics, have daily stand up driver meeting regarding praises and any missed opportunities.
  • Optimized profitability by recruiting, training and managing top talent to enhance delivery for products.
La Salle University - Director of Operations
Philadelphia, PA, 07/2020 - 01/2021
  • Developed and implemented financial strategies that resulted in a 20% increase for 3 locations in 1st year.
  • Delivered logistic support to leverage existing resources with cost-effective savings.
  • Conducted markets audits to improve office logistics practices and procedures.
  • Delivered product solutions to B2B clients: grew customer base by 35%
  • Provided on-site training; effective routing guidance and training, driver/helper role playing at accounts, KPI standup meeting with staff to include dispatchers, clients, drivers/helpers and leaders.
  • Established operational guidelines and identified opportunities for improvement.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
LMG Services, Llc - President
City, STATE, 03/1998 - 11/2020
  • Built trucking empire from 1 truck to 7 trucks and 3 tractors, sold business in 2000.
  • Set pricing structures according to market analytics and emerging trends.
  • Analyzed financial statements and trends to manage cash flow and make business decisions.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Made financial and logistics decisions in best interest of company.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Interviewed, trained and supervised employees.
  • Clients included Premium white-glove home delivery for various tri-state companies.
  • Handled VIP clients and fortune 500 companies freight and product.
Additional Information

PERSONAL

  • Ability to think fast on my feet and make the right decisions under pressure
  • Willing to be responsible and accountable for any success or failure.
  • Highly IT literate with excellent knowledge of continuous improvement processes.
  • Encouraging others to question the way things are done.
  • Collaborate well with other Departments, Carriers and Vendors.
Languages
Spanish :
Professional
Negotiated :

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Resume Overview

School Attended

  • Blake Business School
  • Lehman College of The City University of New York

Job Titles Held:

  • Sr. Final Mile Delivery Manager
  • General Manager
  • Director of Operations
  • President

Degrees

  • N.Y.S. Certified
  • Bachelor of Arts

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