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Sr Customs Entry Writer resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Motivated business leader who thrives in dynamic, challenging and fast-paced professional environments. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed. Assertive and enthusiastic with a diverse background and an unsurpassed work ethic.

Highlights
  • Team leadership and development
  • Business process improvement
  • Project management
  • Customer relations specialist
  • Decisive
  • Adaptable
  • Quick learner
  • Analytical
Experience
03/2014 to Current
Sr. Customs Entry Writer C.H. Robinson Worldwide, Inc. – Vancouver, WA,
  • Employee of the Year Achievement Award in December 2015.
  • Cultivate key customer relationships and identify growth opportunities.
    • Analyze program data to assist in strategic decision-making.
  • Oversee and coordinate complex service needs or challenges, acting as an escalation point for support.
  • Mentor, coach and train team members.
  • Manage onboarding process for new accounts.
  • Identify inefficiencies and make recommendations for process improvements.
  • Troubleshoot customs brokerage issues, educating both internal and external stakeholders on compliance.
    • Coordinate and lead efforts within cross-functional teams, exhibiting leadership and foresight in support of long-range business development.
09/2013 to 03/2014
Customs Entry Writer Direct Traffic Solutions – Boca Raton, FL,
  • Identified and drove creative solutions for problems.
  • Trained and mentored employees on systems and policies.
  • Managed quality communication, customer support and product representation for each client.
  • Contributed to the strategy and business model for the product line.
  • Performed daily customs brokerage and operation functions, educating customers about compliance.
03/2013 to 09/2013
Operations Representative C.H. Robinson – City, STATE,
  • Led operational support for Account Managers.
  • Managed daily communication for key customers and vendors.
  • Ensured exceptional client service and quality product offerings.
09/2009 to 06/2013
Sr. Petcare Specialist PetSmart PetsHotel – City, STATE,
  • Responsible for supervising up to 10 employees daily.
  • Completed weekly schedules according to payroll policies.
  • Conducted interviews, led hiring process, and trained staff to follow policies and procedures.
05/2009 to Current
A/R Administrative Assistant ColorTek NW – City, STATE,
  • Responsible for posting invoices, generating statements, and maintaining customer accounts.
  • Complete month-end balance sheet reviews and reconcile any variances.
  • Research and resolve billing and invoice problems.
Education
Expected in
:
California Polytechnic State University - San Luis Obispo, CA
 GPA:
  • Coursework in Engineering

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Resume Overview

School Attended

  • California Polytechnic State University

Job Titles Held:

  • Sr. Customs Entry Writer
  • Customs Entry Writer
  • Operations Representative
  • Sr. Petcare Specialist
  • A/R Administrative Assistant

Degrees

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