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sr corporate communications manager resume example with 20+ years of experience

JC
Jessica Claire
, San Francisco, (555) 432-1000, resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Communications Strategy and
  • Execution
  • Change Management
  • Employee Engagement
  • Executive Communications
  • Crisis/Reputation Management
  • Project Management
  • SKILLS & BEHAVIORS
  • Thrives in a fast-paced
  • Environment; manages change
  • And ambiguity; pushes forward
  • During challenging situations; and
  • Thinks and responds quickly
  • Under pressure.
  • Well-honed organizational and
  • Project management skills with a
  • Strong sense of urgency to drive
  • Projects to completion.
  • Team player energized by
  • Creating and contributing to
  • Passionate, fun, and empowered
  • Groups.
  • Self-driven, curious, and
  • Collaborative professional with
  • Proven ability to deliver results
  • Across all levels.
Work History
01/2019 to Current Sr. Corporate Communications Manager Autodesk Inc. | Colorado, TX,
  • Drive strategy and execution of internal communications to inform, inspire and engage dispersed team member population via intranet, town halls/leadership meetings, messages, presentations, talking points, FAQs, and videos; develop and track metrics
  • Collaborate with cross-functional business partners (HR, Marketing, PR,
  • Social, Legal, Operations) on campaigns including Corporate Social
  • Responsibility (CSR), employee resource groups (ERGs), and communications and events around targeted national days/weeks/months
  • Serve as a trusted advisor to executives and senior leaders, helping them engage employees and share timely, relevant information
  • Work with executive leaders to develop agendas and content for regular meetings including monthly town halls, officers and directors, and field leadership team meetings
  • Part of core team that built out and deployed a companywide intranet with ~90% readership in the first year
  • Retained as “top talent” to lead fast-paced COVID-19 and Chapter 11 change management communications, creating message platforms and tactics to support leaders, active, furloughed, and separated employees
  • Develop and maintain effective relationships with stakeholders to identify and generate compelling and relevant content.
01/2019 to 07/2019 Communications Manager/ Business Consultant Drury Hotels | Mobile, AL,
  • Advised executives on communications strategy for a start-up business unit
  • Analyzed the effectiveness of internal communication and recommended ways to improve the quality and effectiveness of employee communications
  • Developed communications framework and created templates and content to support an expansive Agile transformation including an editorial calendar, intranet content, and workflows.
01/2009 to 01/2018 Communications Manager Kaiser Permanente | City, STATE,
  • National Compliance and Ethics Office
  • Led corporate compliance communications to support 210,000+ Kaiser
  • Permanente employees across eight regions
  • Jessica Claire
  • Jessica Claire 2 | Page
  • Kaiser Permanente, continued
  • Coached Chief Compliance Officer on internal and external visibility opportunities
  • Partnered with cross-functional stakeholder groups, including HR, IT, Labor, Government Relations, and Legal, to create an overarching narrative and increase compliance awareness and adoption in high-risk populations
  • Created communications plans, articles, datasheets, FAQs, social media content, newsletters, and emails to support business goals with targeted audiences
  • Wrote in four distinct leaders’ voices
  • Managed critical meetings: town halls, leadership conferences, and department summits
  • Developed themes and key messages, presentations, and digital content
  • Designed training to enhance awareness of brand standards and improve employees’ communication skills, creating efficiencies in communications processes and ensuring the brand is accurately represented
  • Successfully trained 95% of department employees and leaders
  • Served as media advisor to senior leaders on external PR/media and high visibility internal opportunities
  • Responded to media inquiries and developed content for media pitches, articles, and talking points to advance leaders’ positions in the healthcare industry, in the community, and within Kaiser Permanente
  • Spearheaded the overhaul of corporate and regional intranets on a SharePoint platform
  • Developed project plan; led stakeholder meetings, audited, wrote, and edited content; managed creative services; and designed and executed communications strategy and rollout
  • Completed initiative on-time and under budget by 23%
  • Led crisis management communications and developed proactive and reactive media statements and leadership talking points to position KP fairly and accurately with external and internal audiences.
01/2000 to 01/2008 Director of Marketing Iron Mountain Fulfillment Services | City, STATE,
  • Initiated and managed marketing and public relations department to support organizational priorities and revenue growth objectives
  • Responsible for strategic plans, budgets, metrics, and tactical implementations
  • Oversaw national marketing team and key vendors
  • Priority areas included leadership communications, direct mail, marketing collateral, PR events, speaking opportunities, bylined article placements, customer case studies, white papers, and website
  • Partnered with customers, senior leaders, and frontline employees to identify and match customer needs with business solutions, developing content based on results
  • Co-led massive company rebranding and change management efforts, completing work 30% under budget
  • Launched the first external company website
  • Researched, hired, and managed design agency; facilitated user experience testing: and developed communications rollout campaign
  • Supported the president and COO on high-profile customer tours and meetings.
Education
Expected in B.A. | English University of Maine, Orono, GPA:
Expected in MBA | Marketing St. Joseph’s University, Philadelphia, GPA:
Expected in Social Media Marketing Certificate | Cal State East Bay, Hayward, GPA:

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Resume Overview

School Attended

  • University of Maine
  • St. Joseph’s University
  • Cal State East Bay

Job Titles Held:

  • Sr. Corporate Communications Manager
  • Communications Manager/ Business Consultant
  • Communications Manager
  • Director of Marketing

Degrees

  • B.A.
  • MBA
  • Social Media Marketing Certificate

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