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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

I am an Established Certified Salesforce.com Developer and Administrator, with over 12+ years of professional experience. The majority of my projects have involved leading and delivering highly successful Siebel CRM, Salesforce.com initiatives for various clients in High-Tech, Technical Consultant in providing CRM solutions with excellent business domain expertise in Telecom and industry specific applications such as Power Communications, Call Centre, Sales, Marketing and Portal applications Products verticals. I am skilled at leading and managing project teams of various sizes, gathering and analyzing business requirements, creating business process workflows and developing functional designs. I've consistently proven to be adept at learning business processes quickly and leading transformational change efforts. Lastly, I possess the ability to work effectively with cross functional project teams that are geographically dispersed throughout the United States, EMEA and APAC.

Core Qualifications
  • Superior knowledge of Siebel and Salesforce CRM.
  • Excellent written and oral communication skills
  • Sound understanding of object oriented programming and design
  • Firm analytical and interpersonal skills
  • Exceptional skills in Agile Development and Test Driven Development
  • Good ability to develop advanced standards, techniques and concepts
  • Strong familiarity with a wide portfolio of software languages and applications, including Linux
  • High ability to work Agile projects
  • 3 years of experience in Salesforce Configuration, Salesforce Administration & Data Management
  • Experience of creating Workflow, Validation rules, Reports, Dashboards and Force.com sites implementations.
  • Experience of development & configuration of Salesforce portal
  • Experience of Salesforce administration - Security Settings, Profile set up, User Management, Sharing rules, and Data Management.
  • Experience of Salesforce deployment using Ant & Salesforce migration tool
  • Experience of test case development and execution
Experience
01/2015 to 06/2015 Sr. Architect Wsp | Honolulu, HI,
  • Opportunity Management was re-implemented. The business process was re-established by the client and a complete revamp of opportunity in Salesforce was envisaged mandatory subsequently a gap analysis was performed followed up by a business workshop and new requirements / enhancements was drafted paving way for the new architecture. The predominant focus was on Opportunity, Lead, Contacts, Accounts and analytics (Reports & Dashboards) and implementation strategy included leveraging the out of the box functionality as well as Apex and VF’s.
  • Responsibilities
  • SPOC for the Marketing project, spearheading the offshore team
  • Provide thought leadership and strategic capability by delivering a wide range of customer management solutions
  • Enforce industry-specific Salesforce.com best practices throughout the engagement
  • Develop detailed functional designs for business solution components and prototypes
  • Manage application build, test, and deploy activities as a Functional Lead
  • Mentor Analysts and other Consultants by providing timely feedback on their performance
  • Drive test planning and execution
  • Accomplishments:
  • Successfully rolled out a large Sales Cloud implementation to various organizations for a large Financial Group.
02/2014 to 10/2014 Subject Matter Expert Flightsafety International Inc. | Columbus, OH,
  • This will manage the Real time Policies & Claims on a day-to-day basis created by customers, users, IT services, and third-party support organizations. With embedded ITIL-compliant best practices for managing incidents, problems, change requests, and other IT service processes, this application delivers a complete, integrated IT service and support solution.
  • Responsibilities:
  • Implemented & involved in the customization of Salesforce.com standard and custom objects.
  • Involved from the Requirement gathering phase of the application through the development cycle i.e. Development, Unit testing & Deployment to the Production.
  • Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application using the Eclipse IDE.
  • Recommended overall best practices of Salesforce to optimize the business process.
  • Worked on Configuration and Administration part of the Salesforce application.
  • Created various workflows & validation rules for system automation based on the business requirement.
04/2011 to 10/2012 IT Consultant Ssi Schaefer Systems International North America | Lodi, CA,
  • Shell Oil Company is the United States-based subsidiary of Royal Dutch Shell, multi-national "oil major" of Anglo-Dutch origins, which is amongst the largest oil companies in the world. Shell is one of America's largest oil and natural gas producers, natural gas marketers, gasoline marketers and petrochemical manufacturers.
  • Manage complex multi-disciplined CRM consulting projects
  • Lead junior consultants and client staff through engagements
  • Provide thought leadership and strategic capability by delivering a wide range of customer management solutions
  • Gather and understand business requirements
  • Design and develop technical solutions
  • Ensure overall success of project through efficient project/team management
09/2008 to 02/2011 Systems Engineer Home Depot | Holiday, FL,

OneView is a web-based application that, at a high-level provides Account Management, opportunity Management, Quotes, Proposals, Contracts, Contract Profiles, Order Request, and Activity functionalities. In Addition, OneView is a comprehensive business reporting tool that provides valuable insight into sales and service performance via its Analytics and Answers reporting engines. OneView is designed to meet the needs of the sales and sales support organizations with Verizon Business Portfolio.


Responsibilities:-

•Leading the team.

•Actively involved in Release Management related activities.

•Co-ordination with various teams for resolving Issues during Integration Testing.

•Responsible for offshore and onshore - ordination.

•Set up code reviews for each release with entire team.

•Involved in Effort Estimations (LOE).

•Prepared Weekly Status Report

•Interacting with Business client/Tech Partners and understand the Scope of requirement.

•Involved in Level 1 & 2 support activities.

•Involved in Production defect fixing & tracking the requirements.

•Add a Value to Design Team while team hits with Road block on design the solution.

•Involved in Technical & Functional Document Preparation.

•Perform code unit testing & issue corrections.

•Created test scripts and executed and documented tests


•Able to identify the performance degrade if any, providing solution / implement to improve the performance in the application


•Test Spec preparation.

•Worked on :

•Configuring Static & Dynamic Pick List’s

•Configuring Drilldowns, Creation of joins and links as per user’s specifications

•Creating and Modifying Workflows

•Worked on State Model, Run Time Events.


09/2006 to 09/2008 Senior Software Engineer Intuit | Bainbridge, GA,

The solution will deliver capability to support Telstra's fixed wire line voice & data, mobile voice & data, internet protocol-based voice & data, satellite, content & transmission services. The solution will support consumer, business, government & wholesale customers. The solution will primarily adopt "out-of-the-box" (OOTB) capabilities provided by Packaged Software such as the Siebel and Kenan FX application suites, the Tribold PPM application suites and re-use of relevant Accenture Communication Solution (ACS) assets.

Responsibilities:

•Understanding the overall Telstra CCB implementation, the Architecture and functionality with ACS. Familiarizing ADM documentation.

•Worked on the Error Handling implementation for the entire CRM.

•Worked with the Fix team to co-ordinate the fix activities and also assisting the testing team with their execution.

•Provide the product deliverables on time including Development, Unit testing, Supporting the regression testing & Deployment to the production.

•Interact with business users for production support issues and explain the technical issues in business terms and provide the fix/work around those suits.


Description:

The Operational CRM initiative focuses on a convergence of its CRM systems for Star Hub Comms, Cable and Interactive products. The goal of this technological convergence is to improve the operational effectiveness and to enhance customer experience through a common CRM platform used by different sales and service teams. This is a unified Customer front desk application with an integrated view of Customer, Account management, Trouble ticketing, Service request, Sales order capture, Order fulfillment management and Campaign execution management.


Responsibilities:


•Involved in the design phase of Star Hub project which includes functional analysis and preparing Proof of Concepts (POC)

•Prepared mock ups for Screens, Views, and Applets along with Organizational hierarchy.

•Was in Client place to interact with the end users and gathered the functional requirements.

•Prepared the functional Entity Relationship mapping along with design documents.

•Leading a team in offshore to ensure quality delivery of software solutions through Siebel.

•Written component test cases for all the modules in Trouble Tickets management.


03/2005 to 09/2006 Associate Consultant Control Risks | San Francisco, CA,

GE Fanuc Automation is a global enterprise dedicated to helping companies around the world better manages their systems and processes through factory automation solutions. GE Fanuc uses Siebel 7.5.x applications suite for its front office functions. Applications include Siebel Sales, eService, Call Centre and eChannel. This project involves the assessment of the existing Siebel implementation to upgrade it from the current version of 7.5.3.9 to Siebel 7.8.2. The current implementation functionality includes Order Management, Customer Master and Product Master.


Responsibilities:

•Configuring Business Objects, Business Components, Screens, Views and Applets etc.

•Scripting using Siebel VB and created Excel macros to migrate data from various environments.

•Unit testing along with environment level testing has been performed to check the consistency of the application.

•High level of scripts were used in Browser side and Server side using eScript to achieve the business logic and to deliver the necessary functionality required by the client.

•Unit testing has been performed for Accounts, Contacts and Service Request screens.

•Involved in the Server Administration tasks like adding the responsibility to the needed views, List of Values, etc.

•Performed complete UI level testing for the entire release.

•Resolving the issues, raised in the given site on weekly basis.


Education
Expected in 2002 Master of Computer Applications | Bharathidasan University, Trichi, TN GPA:
Expected in 1998 Bachelor of Commerce | University of Madras, Chennai, TN GPA:
Professional Affiliations
Additional Information
  • SPECIALTIES: Siebel CRM, Salesforce.com,Project Management, Client Management, Leadership, Sales Operations, Requirements Gathering, Problem Solving, Business Process Workflow, Integrations, Analysis, Design, Reporting, Marketing
Skills

Windows (all platforms), Microsoft Office (all versions),

Oracle, SQL Server, Linux, Unix

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Resume Overview

School Attended

  • Bharathidasan University
  • University of Madras

Job Titles Held:

  • Sr. Architect
  • Subject Matter Expert
  • IT Consultant
  • Systems Engineer
  • Senior Software Engineer
  • Associate Consultant

Degrees

  • Master of Computer Applications
  • Bachelor of Commerce

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