I am an Established Certified Salesforce.com Developer and Administrator, with over 12+ years of professional experience. The majority of my projects have involved leading and delivering highly successful Siebel CRM, Salesforce.com initiatives for various clients in High-Tech, Technical Consultant in providing CRM solutions with excellent business domain expertise in Telecom and industry specific applications such as Power Communications, Call Centre, Sales, Marketing and Portal applications Products verticals. I am skilled at leading and managing project teams of various sizes, gathering and analyzing business requirements, creating business process workflows and developing functional designs. I've consistently proven to be adept at learning business processes quickly and leading transformational change efforts. Lastly, I possess the ability to work effectively with cross functional project teams that are geographically dispersed throughout the United States, EMEA and APAC.
OneView is a web-based application that, at a high-level provides Account Management, opportunity Management, Quotes, Proposals, Contracts, Contract Profiles, Order Request, and Activity functionalities. In Addition, OneView is a comprehensive business reporting tool that provides valuable insight into sales and service performance via its Analytics and Answers reporting engines. OneView is designed to meet the needs of the sales and sales support organizations with Verizon Business Portfolio.
•Leading the team.
•Actively involved in Release Management related activities.
•Co-ordination with various teams for resolving Issues during Integration Testing.
•Responsible for offshore and onshore - ordination.
•Set up code reviews for each release with entire team.
•Involved in Effort Estimations (LOE).
•Prepared Weekly Status Report
•Interacting with Business client/Tech Partners and understand the Scope of requirement.
•Involved in Level 1 & 2 support activities.
•Involved in Production defect fixing & tracking the requirements.
•Add a Value to Design Team while team hits with Road block on design the solution.
•Involved in Technical & Functional Document Preparation.
•Perform code unit testing & issue corrections.
•Created test scripts and executed and documented tests
•Able to identify the performance degrade if any, providing solution / implement to improve the performance in the application
•Test Spec preparation.
•Worked on :
•Configuring Static & Dynamic Pick List's
•Configuring Drilldowns, Creation of joins and links as per user's specifications
•Creating and Modifying Workflows
•Worked on State Model, Run Time Events.
The solution will deliver capability to support Telstra's fixed wire line voice & data, mobile voice & data, internet protocol-based voice & data, satellite, content & transmission services. The solution will support consumer, business, government & wholesale customers. The solution will primarily adopt "out-of-the-box" (OOTB) capabilities provided by Packaged Software such as the Siebel and Kenan FX application suites, the Tribold PPM application suites and re-use of relevant Accenture Communication Solution (ACS) assets.
•Understanding the overall Telstra CCB implementation, the Architecture and functionality with ACS. Familiarizing ADM documentation.
•Worked on the Error Handling implementation for the entire CRM.
•Worked with the Fix team to co-ordinate the fix activities and also assisting the testing team with their execution.
•Provide the product deliverables on time including Development, Unit testing, Supporting the regression testing & Deployment to the production.
•Interact with business users for production support issues and explain the technical issues in business terms and provide the fix/work around those suits.
The Operational CRM initiative focuses on a convergence of its CRM systems for Star Hub Comms, Cable and Interactive products. The goal of this technological convergence is to improve the operational effectiveness and to enhance customer experience through a common CRM platform used by different sales and service teams. This is a unified Customer front desk application with an integrated view of Customer, Account management, Trouble ticketing, Service request, Sales order capture, Order fulfillment management and Campaign execution management.
•Involved in the design phase of Star Hub project which includes functional analysis and preparing Proof of Concepts (POC)
•Prepared mock ups for Screens, Views, and Applets along with Organizational hierarchy.
•Was in Client place to interact with the end users and gathered the functional requirements.
•Prepared the functional Entity Relationship mapping along with design documents.
•Leading a team in offshore to ensure quality delivery of software solutions through Siebel.
•Written component test cases for all the modules in Trouble Tickets management.
GE Fanuc Automation is a global enterprise dedicated to helping companies around the world better manages their systems and processes through factory automation solutions. GE Fanuc uses Siebel 7.5.x applications suite for its front office functions. Applications include Siebel Sales, eService, Call Centre and eChannel. This project involves the assessment of the existing Siebel implementation to upgrade it from the current version of 220.127.116.11 to Siebel 7.8.2. The current implementation functionality includes Order Management, Customer Master and Product Master.
•Configuring Business Objects, Business Components, Screens, Views and Applets etc.
•Scripting using Siebel VB and created Excel macros to migrate data from various environments.
•Unit testing along with environment level testing has been performed to check the consistency of the application.
•High level of scripts were used in Browser side and Server side using eScript to achieve the business logic and to deliver the necessary functionality required by the client.
•Unit testing has been performed for Accounts, Contacts and Service Request screens.
•Involved in the Server Administration tasks like adding the responsibility to the needed views, List of Values, etc.
•Performed complete UI level testing for the entire release.
•Resolving the issues, raised in the given site on weekly basis.
Windows (all platforms), Microsoft Office (all versions),
Oracle, SQL Server, Linux, Unix
Companies Worked For:
Job Titles Held:
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