Professional Spa Receptionist welcoming customers and preparing clients for relaxing, pleasurable spa experiences. Schedules spa appointments and greets customers on arrival to facilitate customer well-being. Explains spa amenities enthusiastically to preempt questions or concerns. Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Skills
Office equipment operations
Meticulous and organized
Document control
Recordkeeping and bookkeeping
Multi-line telephone skills
Organization and efficiency
Data entry
Problem resolution
MS Office
Supervision
Inventory management
Planning and coordination
Customer service
Experience
Spa Receptionist, 07/2019 - Current Prime Inc. – Wilsonville, OR,
Open and close spa daily according to Standard Operating Procedures
Unlock and set up each treatment room for daily services, including turning on towel, bed, and wax warmers, ensuring sheets and towels are restocked, and setting lights and sound system
Ensure both male and female locker rooms are clean, restocked with bath towels and lockers are stocked with robes/sandals
Prepare both male and female relaxation rooms with citrus water and ensure cleanliness
Provide upkeep in dry sauna and steams rooms
Daily prepare client clipboards with check-in paperwork for upcoming appointments
Prepare fitness center water and ensure cleanliness throughout the day by sweeping and mopping floors, and cleaning gym equipment
Greet guests at front spa desk, offered drink upon arrival, engage in friendly conversation - performing a temperature check and providing the intake paperwork to get them checked in
Give clients a tour of spa, assign locker, robe and sandals for guest
Communicate efficiently with therapists and estheticians regarding arrivals
Utilize spa computers to process and document guest information in electronic records
Accurately book, edit and cancel appointments
Responded to customer inquiries and transferred calls to appropriate staff
Promptly answer telephone, answered guest questions enthusiastically and scheduled appointments
Launder, fold and restock all spa sheets, towels and robes/sandals needed throughout the day
Actively promote spa, treatments, retails, specials and discounts
Preformed various administrative functions including filing paperwork, bookkeeping, proofreading, transcribing hand written information, and operating computers to work with pay records, invoices and other important documents
Proficient in mindbody software to keep current record of staff availability and schedule appointments
Maintain high functional operational, and organizational levels during high traffic hours and seasonal promotions
Assisted spa director with managing inventory by keeping a detailed track of supply use and forecasting needs
Worked alongside other staff to resolve problems, improve operations and provide exceptional customer service
Confirmed client info and payment methods to revent fraud
Arranged specialized accommodations for guests to maintain optimal satisfaction
Handle payments, processing duties and provided clients with receipts, proper bills and change
Prepared daily shift close reports and balanced cash register
Liaised with housekeeping and maintenance to address requests and complaints made by guests
Explained details regarding property,restaurants, pools, spa and fitness center
Maketing Sales Executive, 01/2019 - 07/2019 Unitypoint Health – Milan, IL,
Prepare and manage a marketing plan for an intended product, service, idea or event
Create and promote the overall brand of the company
Work with a team of people to ensure the distribution of marketing materials
Determined target audiences for particular products and aligned campaigns with demographics.
Collaborated with advertising and promotion managers to promote products and services.
Explained to clients how specific types of advertising helped promote customer products or services in most effective possible manner.
IT Technical Support Representative, 03/2018 - 10/2018 Jccs Of North America – Indianapolis, IN,
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Removed malware and viruses from laptops and desktop systems using specialized software.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
-answered outbound calls to assist customers with diagnosing and troubleshooting computers, televisions major appliances and other small electronics
Provided knowledgeable responses to customer questions regarding products
Calmly resolve and de escalate customer complaints
Assistant Teacher, 05/2017 - 03/2018 First Church Of The Nazarene – City, STATE,
-supervised classrooms and children of all ages to ensure they stay on schedule
-worked with other staff to plan, prepare and lead groups of students on weekly educational field trips
Supervised students and maintained security throughout school buildings and on field trips.
Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
Arranged and led activities for students, including homework, arts and craft and outdoor activities
Assisted teachers with lesson preparation and curriculum implementation.
Education and Training
High School Diploma: , Expected in 05/2016 - Jm Tate High School - Pensacola, FL, GPA:
: Music Industry , Expected in - Troy University - Troy, AL GPA:
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