SEARCH

Spa Receptionist Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
SPA RECEPTIONIST
Summary

Professional Spa Receptionist welcoming customers and preparing clients for relaxing, pleasurable spa experiences. Schedules spa appointments and greets customers on arrival to facilitate customer well-being. Explains spa amenities enthusiastically to preempt questions or concerns. Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Skills
  • Office equipment operations
  • Meticulous and organized
  • Document control
  • Recordkeeping and bookkeeping
  • Multi-line telephone skills
  • Organization and efficiency
  • Data entry
  • Problem resolution
  • MS Office
  • Supervision
  • Inventory management
  • Planning and coordination
  • Customer service
Experience
Company Name | City, StateSpa Receptionist07/2019 - Current
  • Open and close spa daily according to Standard Operating Procedures
  • Unlock and set up each treatment room for daily services, including turning on towel, bed, and wax warmers, ensuring sheets and towels are restocked, and setting lights and sound system
  • Ensure both male and female locker rooms are clean, restocked with bath towels and lockers are stocked with robes/sandals
  • Prepare both male and female relaxation rooms with citrus water and ensure cleanliness
  • Provide upkeep in dry sauna and steams rooms
  • Daily prepare client clipboards with check-in paperwork for upcoming appointments
  • Prepare fitness center water and ensure cleanliness throughout the day by sweeping and mopping floors, and cleaning gym equipment
  • Greet guests at front spa desk, offered drink upon arrival, engage in friendly conversation - performing a temperature check and providing the intake paperwork to get them checked in
  • Give clients a tour of spa, assign locker, robe and sandals for guest
  • Communicate efficiently with therapists and estheticians regarding arrivals
  • Utilize spa computers to process and document guest information in electronic records
  • Accurately book, edit and cancel appointments
  • Responded to customer inquiries and transferred calls to appropriate staff
  • Promptly answer telephone, answered guest questions enthusiastically and scheduled appointments
  • Launder, fold and restock all spa sheets, towels and robes/sandals needed throughout the day
  • Actively promote spa, treatments, retails, specials and discounts
  • Preformed various administrative functions including filing paperwork, bookkeeping, proofreading, transcribing hand written information, and operating computers to work with pay records, invoices and other important documents
  • Proficient in mindbody software to keep current record of staff availability and schedule appointments
  • Maintain high functional operational, and organizational levels during high traffic hours and seasonal promotions
  • Assisted spa director with managing inventory by keeping a detailed track of supply use and forecasting needs
  • Worked alongside other staff to resolve problems, improve operations and provide exceptional customer service
  • Confirmed client info and payment methods to revent fraud
  • Arranged specialized accommodations for guests to maintain optimal satisfaction
  • Handle payments, processing duties and provided clients with receipts, proper bills and change
  • Prepared daily shift close reports and balanced cash register
  • Liaised with housekeeping and maintenance to address requests and complaints made by guests
  • Explained details regarding property,restaurants, pools, spa and fitness center
Company Name | City, StateMaketing Sales Executive01/2019 - 07/2019
  • Prepare and manage a marketing plan for an intended product, service, idea or event
  • Create and promote the overall brand of the company
  • Work with a team of people to ensure the distribution of marketing materials
  • Determined target audiences for particular products and aligned campaigns with demographics.
  • Collaborated with advertising and promotion managers to promote products and services.
  • Explained to clients how specific types of advertising helped promote customer products or services in most effective possible manner.
Company Name | City, StateIT Technical Support Representative03/2018 - 10/2018
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
  • -answered outbound calls to assist customers with diagnosing and troubleshooting computers, televisions major appliances and other small electronics
  • Provided knowledgeable responses to customer questions regarding products
  • Calmly resolve and de escalate customer complaints
Company Name | City, StateAssistant Teacher05/2017 - 03/2018

-supervised classrooms and children of all ages to ensure they stay on schedule

-worked with other staff to plan, prepare and lead groups of students on weekly educational field trips

  • Supervised students and maintained security throughout school buildings and on field trips.
  • Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
  • Arranged and led activities for students, including homework, arts and craft and outdoor activities
  • Assisted teachers with lesson preparation and curriculum implementation.
Education and Training
Jm Tate High School | CityHigh School Diploma05/2016
Troy University | City, StateSome College (No Degree) in Music Industry
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Jm Tate High School
  • Troy University

Job Titles Held:

  • Spa Receptionist
  • Maketing Sales Executive
  • IT Technical Support Representative
  • Assistant Teacher

Degrees

  • High School Diploma
    Some College (No Degree) in Music Industry

Similar Resumes

View All
Spa-Receptionist-resume-sample

Spa Receptionist

Cincinnati, Ohio