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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Professional Spa Receptionist welcoming customers and preparing clients for relaxing, pleasurable spa experiences. Schedules spa appointments and greets customers on arrival to facilitate customer well-being. Explains spa amenities enthusiastically to preempt questions or concerns. Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Skills
  • Office equipment operations
  • Meticulous and organized
  • Document control
  • Recordkeeping and bookkeeping
  • Multi-line telephone skills
  • Organization and efficiency
  • Data entry
  • Problem resolution
  • MS Office
  • Supervision
  • Inventory management
  • Planning and coordination
  • Customer service
Experience
Spa Receptionist, 07/2019 - Current
Prime Inc. Wilsonville, OR,
  • Open and close spa daily according to Standard Operating Procedures
  • Unlock and set up each treatment room for daily services, including turning on towel, bed, and wax warmers, ensuring sheets and towels are restocked, and setting lights and sound system
  • Ensure both male and female locker rooms are clean, restocked with bath towels and lockers are stocked with robes/sandals
  • Prepare both male and female relaxation rooms with citrus water and ensure cleanliness
  • Provide upkeep in dry sauna and steams rooms
  • Daily prepare client clipboards with check-in paperwork for upcoming appointments
  • Prepare fitness center water and ensure cleanliness throughout the day by sweeping and mopping floors, and cleaning gym equipment
  • Greet guests at front spa desk, offered drink upon arrival, engage in friendly conversation - performing a temperature check and providing the intake paperwork to get them checked in
  • Give clients a tour of spa, assign locker, robe and sandals for guest
  • Communicate efficiently with therapists and estheticians regarding arrivals
  • Utilize spa computers to process and document guest information in electronic records
  • Accurately book, edit and cancel appointments
  • Responded to customer inquiries and transferred calls to appropriate staff
  • Promptly answer telephone, answered guest questions enthusiastically and scheduled appointments
  • Launder, fold and restock all spa sheets, towels and robes/sandals needed throughout the day
  • Actively promote spa, treatments, retails, specials and discounts
  • Preformed various administrative functions including filing paperwork, bookkeeping, proofreading, transcribing hand written information, and operating computers to work with pay records, invoices and other important documents
  • Proficient in mindbody software to keep current record of staff availability and schedule appointments
  • Maintain high functional operational, and organizational levels during high traffic hours and seasonal promotions
  • Assisted spa director with managing inventory by keeping a detailed track of supply use and forecasting needs
  • Worked alongside other staff to resolve problems, improve operations and provide exceptional customer service
  • Confirmed client info and payment methods to revent fraud
  • Arranged specialized accommodations for guests to maintain optimal satisfaction
  • Handle payments, processing duties and provided clients with receipts, proper bills and change
  • Prepared daily shift close reports and balanced cash register
  • Liaised with housekeeping and maintenance to address requests and complaints made by guests
  • Explained details regarding property,restaurants, pools, spa and fitness center
Maketing Sales Executive, 01/2019 - 07/2019
Unitypoint Health Milan, IL,
  • Prepare and manage a marketing plan for an intended product, service, idea or event
  • Create and promote the overall brand of the company
  • Work with a team of people to ensure the distribution of marketing materials
  • Determined target audiences for particular products and aligned campaigns with demographics.
  • Collaborated with advertising and promotion managers to promote products and services.
  • Explained to clients how specific types of advertising helped promote customer products or services in most effective possible manner.
IT Technical Support Representative, 03/2018 - 10/2018
Jccs Of North America Indianapolis, IN,
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
  • -answered outbound calls to assist customers with diagnosing and troubleshooting computers, televisions major appliances and other small electronics
  • Provided knowledgeable responses to customer questions regarding products
  • Calmly resolve and de escalate customer complaints
Assistant Teacher, 05/2017 - 03/2018
First Church Of The Nazarene City, STATE,

-supervised classrooms and children of all ages to ensure they stay on schedule

-worked with other staff to plan, prepare and lead groups of students on weekly educational field trips

  • Supervised students and maintained security throughout school buildings and on field trips.
  • Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
  • Arranged and led activities for students, including homework, arts and craft and outdoor activities
  • Assisted teachers with lesson preparation and curriculum implementation.
Education and Training
High School Diploma: , Expected in 05/2016
-
Jm Tate High School - Pensacola, FL,
GPA:
: Music Industry , Expected in
-
Troy University - Troy, AL
GPA:

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Resume Overview

School Attended

  • Jm Tate High School
  • Troy University

Job Titles Held:

  • Spa Receptionist
  • Maketing Sales Executive
  • IT Technical Support Representative
  • Assistant Teacher

Degrees

  • High School Diploma
  • Some College (No Degree)

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