- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Welcoming Spa Receptionist with more than two years of anticipating guest needs, and serving as first point of contact for clients entering the spa environment. Improves company-guest relationships by resolving customer queries, satisfying concerns and enhancing customer experiences. Works diligently to create welcoming atmosphere for clientele during check-in and check-out. Dedicated to enhancing future business growth by providing first-rate customer service. Proactive and friendly individual polished in maintaining appointment calendar, scheduling treatments and handling general requests for information such as special needs and customer complaints. .
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Prime Inc. – Salt Lake City, UT,
- Guided customers through facility tours explaining all of spa resources and amenities.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Greeted guests and members upon arrival to create positive first impressions.
- Satisfied client special requests to enhance patron experience.
- Inputted client information into booking system accurately and completely to chart sales metrics.
- Organized online bookings and processed online payments using Sunlync.
- Processed payments for Products and Services and updated accounts to reflect balance changes.
- Suggested membership programs for frequently returning customers.
- Addressed return customers by name to develop customer-company relationships.
- Advised customers of seasonal promotions to create rapport and improve sales.
- Maintained professional tone at all times, including during peak rush hours.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Oversaw office inventory by restocking supplies
- Provided clerical support to all team members to improve office efficiency and enhance productivity.
Scott-Mcrae Automotive Group – Greensboro, NC,
- Delivered clear, audible instructions for games and activities in language appropriate for age group.
- Interacted with all guests and participated in activities throughout event while giving next-level attention to guest of honor.
- Used opportunities to upsell to guests during events, suggesting add-ons and gifts and party services.
- Communicated and encouraged adherence to safety rules to prevent injuries and mishaps.
- Began and ended events punctually by monitoring time and pacing schedule of activities.
- Greeted and logged in each guest, delivering instructions and details on games and party activities.
- Prevented loss of guest possessions and gifts by thoroughly checking space prior to guest exits.
- Served food and beverages to guests and refilled glasses promptly.
- Responded promptly and politely to guest questions and requests and de-escalated conflicts.
- Wore required attire, including costumes and props to fulfill all party requirements.
Pathfinder Home Helath – City, STATE,
- Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Assisted team members with special projects by coordinating records and resources to meet expected requirements.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Answered multi-line telephone system in an office setting and routed calls across three-person exchange.
- Worked easily with office programs such as Kinser and Excel to carry out daily team clerical needs.
- Assisted front office staff by taking initiative to help upper management and coordinate office tasks
- Answered office phone and emails to schedule appointments, forward information and complete necessary tasks
- Sorted and distributed up to thirty employees mail with accuracy and efficiency, filed specified mail and handled shipment issues.
- Answered daily phone calls to direct inquiries, answer customer questions and schedule appointments.
- Compiled human resources information and swag bags for new personnel.
Lone Star College System - Spring, TX
- Major in General Business
- Dual minoring in Business Communications and Management
- Presidents List Recipient, Spring 2020
- 3.4 GPA, as of Fall 2020
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Job Titles Held:
- Spa Receptionist
- Party Hostess
- Clerical Assistant
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- Some College (No Degree)
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