Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Welcoming Spa Receptionist with more than two years of anticipating guest needs, and serving as first point of contact for clients entering the spa environment. Improves company-guest relationships by resolving customer queries, satisfying concerns and enhancing customer experiences. Works diligently to create welcoming atmosphere for clientele during check-in and check-out. Dedicated to enhancing future business growth by providing first-rate customer service. Proactive and friendly individual polished in maintaining appointment calendar, scheduling treatments and handling general requests for information such as special needs and customer complaints. .

Skills
  • Organization and efficiency
  • Office equipment operations
  • Multi-line telephone skills
  • Business operations understanding
  • Meticulous and organized
  • Professional and mature
  • Planning and coordination
  • Inventory management
  • Problem resolution
  • Customer service
  • Administrative support
  • Communications
  • Relationship development
  • Conflict management
  • Team collaboration
  • Guest service
  • Effective customer upselling
  • Service prioritization
  • Safe food handling
  • Food inspection
Experience
Spa Receptionist, 02/2019 - Current
Prime Inc. Salt Lake City, UT,
  • Guided customers through facility tours explaining all of spa resources and amenities.
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Greeted guests and members upon arrival to create positive first impressions.
  • Satisfied client special requests to enhance patron experience.
  • Inputted client information into booking system accurately and completely to chart sales metrics.
  • Organized online bookings and processed online payments using Sunlync.
  • Processed payments for Products and Services and updated accounts to reflect balance changes.
  • Suggested membership programs for frequently returning customers.
  • Addressed return customers by name to develop customer-company relationships.
  • Advised customers of seasonal promotions to create rapport and improve sales.
  • Maintained professional tone at all times, including during peak rush hours.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Oversaw office inventory by restocking supplies
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
Party Hostess, 06/2017 - 10/2017
Scott-Mcrae Automotive Group Greensboro, NC,
  • Delivered clear, audible instructions for games and activities in language appropriate for age group.
  • Interacted with all guests and participated in activities throughout event while giving next-level attention to guest of honor.
  • Used opportunities to upsell to guests during events, suggesting add-ons and gifts and party services.
  • Communicated and encouraged adherence to safety rules to prevent injuries and mishaps.
  • Began and ended events punctually by monitoring time and pacing schedule of activities.
  • Greeted and logged in each guest, delivering instructions and details on games and party activities.
  • Prevented loss of guest possessions and gifts by thoroughly checking space prior to guest exits.
  • Served food and beverages to guests and refilled glasses promptly.
  • Responded promptly and politely to guest questions and requests and de-escalated conflicts.
  • Wore required attire, including costumes and props to fulfill all party requirements.
Clerical Assistant, 11/2015 - 09/2016
Pathfinder Home Helath City, STATE,
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Answered multi-line telephone system in an office setting and routed calls across three-person exchange.
  • Worked easily with office programs such as Kinser and Excel to carry out daily team clerical needs.
  • Assisted front office staff by taking initiative to help upper management and coordinate office tasks
  • Answered office phone and emails to schedule appointments, forward information and complete necessary tasks
  • Sorted and distributed up to thirty employees mail with accuracy and efficiency, filed specified mail and handled shipment issues.
  • Answered daily phone calls to direct inquiries, answer customer questions and schedule appointments.
  • Compiled human resources information and swag bags for new personnel.
Education and Training
: General Business, Expected in
-
Lone Star College System - Spring, TX
GPA:
  • Major in General Business
  • Dual minoring in Business Communications and Management
  • Presidents List Recipient, Spring 2020
  • 3.4 GPA, as of Fall 2020

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

82Good

resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • Lone Star College System

Job Titles Held:

  • Spa Receptionist
  • Party Hostess
  • Clerical Assistant

Degrees

  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: