Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Welcoming Spa Receptionist with more than two years of anticipating guest needs, and serving as first point of contact for clients entering the spa environment. Improves company-guest relationships by resolving customer queries, satisfying concerns and enhancing customer experiences. Works diligently to create welcoming atmosphere for clientele during check-in and check-out. Dedicated to enhancing future business growth by providing first-rate customer service. Proactive and friendly individual polished in maintaining appointment calendar, scheduling treatments and handling general requests for information such as special needs and customer complaints. .

  • Organization and efficiency
  • Office equipment operations
  • Multi-line telephone skills
  • Business operations understanding
  • Meticulous and organized
  • Professional and mature
  • Planning and coordination
  • Inventory management
  • Problem resolution
  • Customer service
  • Administrative support
  • Communications
  • Relationship development
  • Conflict management
  • Team collaboration
  • Guest service
  • Effective customer upselling
  • Service prioritization
  • Safe food handling
  • Food inspection
Spa Receptionist, 02/2019 - Current
Prime Inc. Salt Lake City, UT,
  • Guided customers through facility tours explaining all of spa resources and amenities.
  • Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
  • Greeted guests and members upon arrival to create positive first impressions.
  • Satisfied client special requests to enhance patron experience.
  • Inputted client information into booking system accurately and completely to chart sales metrics.
  • Organized online bookings and processed online payments using Sunlync.
  • Processed payments for Products and Services and updated accounts to reflect balance changes.
  • Suggested membership programs for frequently returning customers.
  • Addressed return customers by name to develop customer-company relationships.
  • Advised customers of seasonal promotions to create rapport and improve sales.
  • Maintained professional tone at all times, including during peak rush hours.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Oversaw office inventory by restocking supplies
  • Provided clerical support to all team members to improve office efficiency and enhance productivity.
Party Hostess, 06/2017 - 10/2017
Scott-Mcrae Automotive Group Greensboro, NC,
  • Delivered clear, audible instructions for games and activities in language appropriate for age group.
  • Interacted with all guests and participated in activities throughout event while giving next-level attention to guest of honor.
  • Used opportunities to upsell to guests during events, suggesting add-ons and gifts and party services.
  • Communicated and encouraged adherence to safety rules to prevent injuries and mishaps.
  • Began and ended events punctually by monitoring time and pacing schedule of activities.
  • Greeted and logged in each guest, delivering instructions and details on games and party activities.
  • Prevented loss of guest possessions and gifts by thoroughly checking space prior to guest exits.
  • Served food and beverages to guests and refilled glasses promptly.
  • Responded promptly and politely to guest questions and requests and de-escalated conflicts.
  • Wore required attire, including costumes and props to fulfill all party requirements.
Clerical Assistant, 11/2015 - 09/2016
Pathfinder Home Helath City, STATE,
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Kept office records organized and supplies well-stocked for optimal team performance.
  • Answered multi-line telephone system in an office setting and routed calls across three-person exchange.
  • Worked easily with office programs such as Kinser and Excel to carry out daily team clerical needs.
  • Assisted front office staff by taking initiative to help upper management and coordinate office tasks
  • Answered office phone and emails to schedule appointments, forward information and complete necessary tasks
  • Sorted and distributed up to thirty employees mail with accuracy and efficiency, filed specified mail and handled shipment issues.
  • Answered daily phone calls to direct inquiries, answer customer questions and schedule appointments.
  • Compiled human resources information and swag bags for new personnel.
Education and Training
: General Business, Expected in
Lone Star College System - Spring, TX
  • Major in General Business
  • Dual minoring in Business Communications and Management
  • Presidents List Recipient, Spring 2020
  • 3.4 GPA, as of Fall 2020

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School Attended

  • Lone Star College System

Job Titles Held:

  • Spa Receptionist
  • Party Hostess
  • Clerical Assistant


  • Some College (No Degree)

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