Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Spa Receptionist promoting positive impressions and quality customer service skills. Exhibits good manners, assists clients in treatment rooms, and properly addresses scheduling issues. Consistently exceeds business expectations and customer satisfaction. Ambitious, career-focused job seeker, anxious to obtain an spa related position to help launch career while achieving company goals. I am a personable and energetic person committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Thanks for considering me!

  • Customer and client relations
  • Office administration
  • Security awareness
  • Professional demeanor
  • Shorthand writing
  • Scheduling
  • Leadership
  • Teamwork
  • Multitasking abilities
  • Dependable and reliable
  • Flexible & Adaptable
  • Self-motivated professional
  • Reading comprehension
  • Critical thinking
  • Organization and Time management
  • Computer skills
  • Customer service
  • Planning and Coordination
  • Responsible
  • Data management
  • Sales
  • Sales Goals
  • Employee Training
  • Marketing Understanding
  • Product Sales
  • Product Knowledge
  • Business Projections
  • Operations Support
  • Staffing Requirements
Work History
08/2021 to Current Spa Receptionist Four Seasons Hotels Inc | Boston, MA,
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Escorted clients to spa areas, treatment rooms and offices.
  • Achieved specified sales targets by promoting special treatments, additional services, and products.
  • Communicated with spa team members if clients canceled or changed appointment times.
  • Listened closely to customer complaints and responded appropriately to issues.
  • Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards.
  • Consistently kept reception area clean and tidy and maintained presence at desk area.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients and updated client records.
01/2021 to 08/2021 Barista Common Spirit | Enumclaw, WA,
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Prioritized drink requests while managing interruptions.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Complied with standards for merchandising, stocking and storing product.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
01/2020 to 01/2021 Inventory Associate Cardinal Health | San Jose, CA,
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Created reports detailing inventory costs, deliveries and usage.
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Drafted concise and accurate reports detailing inventory, trends and sales for distribution to upper management and use in strategic planning.
  • Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic.
  • Maintained and organized inventory receipts and processed changes to reduce process lags.
  • Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
  • Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.
  • Maintained inventory count, tracked usage and documented variances.
  • Placed orders for new supplies based on established needs and special circumstances.
  • Managed inventory storage in clean and organized fashion.
04/2019 to 01/2020 Manager Marten Transport | San Carlos, CA,
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Propelled continuous improvements and strategically capitalized on current market trends.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Prepared and recommended long-range plans for development of department personnel.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
Expected in 10/2020 GED | GED, Colorado Springs, GPA:
Expected in 04/2021 Esthetician | Beauty Paul Mitchell The School - Colorado Springs, Colorado Springs, CO GPA:

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School Attended

  • GED
  • Paul Mitchell The School - Colorado Springs

Job Titles Held:

  • Spa Receptionist
  • Barista
  • Inventory Associate
  • Manager


  • GED
  • Esthetician

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