software support technician resume example with 17+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
To obtain a career in a growth-oriented organization, which will allow me to further utilize my current abilities and acquire new skills in a computer related field.
  • Strong analytical and organizational skills
  • Thorough working knowledge of Microsoft Office, including Excel, Word, Outlook, PowerPoint, and Quicken *Excellent interpersonal skills
  • Adapt to new information quickly
  • Ability to prioritize
  • Use of complex phone systems
  • Excellent knowledge of cash handling procedures
  • Able to communicate with people from different backgrounds
  • Programming Languages: Java, C++, Visual Basic, and JavaScript
01/2012 to Present Software Support Technician City Club Apartments | Pittsburgh, PA,
  • Answering questions via telephone or e-mail regarding hardware and software problems Provided third-party technical support for multiple software applications Able to solve problems in a stressful environment Writing manuals for users on the use of new software Ensure proper function of existing computer system.
01/2011 to 01/2012 Information Technology System Technician Kings County | Hanford, CA,
  • Received trouble calls from City employees regarding problems with computer, which includes but not limited to, a monitor not working, a computer not starting up, a printer not printing; or software, which includes, Microsoft Office, OneSolution, and some in-house designed software Generated tickets from BMC Service Desk Express Suite software, by determining the category or the software used, the type or whether it is a trouble call, request, hardware failure, research and development, etc.
  • and the urgency of the problem; by assigning to appropriate personnel or handling the ticket myself by talking the user through the problem or remote desk topping into their computer to fix the problem Generated work orders for Information Technology personnel of new or terminated City of Danville employees and tracked status of said work order Set up new computers with software and anti-spyware for City employees to use Remote desk topped into user's computer to fix problems, such as, when a user has his/her password reset and cannot login, or when the system log is full and I have to go into the Control Panel to check the box to overwrite the logs, or when a user cannot log into a program because of a login problem Maintained service dates, warranty information and purchase dates for inventory in BMC software.
01/2005 to 01/2011 Executive Secretary Canon Business Process Services | Denver, CO,
  • Designed numerous Cognos reports to receive information quicker from jail banking system Helped design new jail banking system, which was a Visual Basic based software from SunGuard for Public Safety; by identifying various codes to use in the system, which included room & board charges, medical charges, deposits, canteen, and many others; also was on the phone constantly with the Information Technology liaisons and SunGuard to discuss what changes and additions were needed to make operations run smoother, by periodically reviewing and testing the system for quality assurance Attended conference every year in Greensboro, N.C., hosted by SunGuard, to further learn how to use their software and received information on how to write Cognos reports Entered information from checking accounts into Quicken software and updated weekly Issued codes to invoices and estimated budget for Sheriff's Office Responsible for five checkbooks by reconciling, paying invoices, making deposits and paying room and board fees to the City Created an Excel worksheet to account for jail weekenders and work release inmates that kept up with time served and monies paid Assumed responsibility by counting inmate's money, fixing deposits and taking deposit to the bank.
01/2004 to 01/2005 Scanning Operator ALLIANCE ONE INTERNATIONAL, INC | City, STATE,
  • Worked with other software programmers, making tables, researching data, testing the system, troubleshooting, and debugging their programs.
  • Worked with Senior Manager of Business Systems, David Dalton, by uploading programs onto server in Farmville, V.A., testing existing programs for quality, typing letters, creating Excel worksheets and compiling figures for programs.
  • Posted documents onto the Intranet.
  • Scanned documents onto the Intranet for employees to view.
Work History
Expected in 2010 Certificate in Web Site Design | DANVILLE COMMUNITY COLLEGE, DANVILLE, VA GPA:
Expected in 2004 Associate's Degree | Information Technology - Computer Programming DANVILLE COMMUNITY COLLEGE, DANVILLE, VA GPA:
Information Technology - Computer Programming
banking, budget, Business Systems, C, C++, cash handling, Cognos, Excellent interpersonal skills, hardware, debugging, e-mail, Information Technology, inventory, Java, JavaScript, letters, Excel, money, Microsoft Office, Office, Outlook, PowerPoint, Word, organizational skills, personnel, phone systems, printer, Programming, Public Safety, quality, quality assurance, Express, Quicken, reconciling, researching, research, tables, technical support, telephone, phone, troubleshooting, type, typing, view, Visual Basic, Web Site Design

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  • Certificate in Web Site Design
  • Associate's Degree

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