SEARCH

Software Support Technician Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
SOFTWARE SUPPORT TECHNICIAN
  • https://www.linkedin.com/in/corina-davis-17574b42
Professional Summary

Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.

Skills
  • Customer service expert
  • Application support
  • Desktop support
  • Software diagnosis
  • Staff education and training
  • Technical issues analysis
  • Verbal and written communication
  • Troubleshooting
  • Relationship-Building
  • Supervision
  • Data management
  • Multitasking abilities
  • MS Office
  • Leadership
Work History
Software Support Technician, 05/2018 to 04/2019
Entertainment Partners – Burbank , CA
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Configured hardware, devices and software to set up work stations for employees.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
Senior Sales Specialist, 12/2016 to 07/2017
TelePacific Communication – Los Angeles, CA
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.
  • Reported sales data to upper management as directed.
  • Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
  • Negotiated contracts and sales terms with new and existing clients.
  • Promoted brand awareness and utilized networking to increase brand development.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Informed customers of promotions to increase sales productivity and volume.
  • Conferred with customers to understand needs and make targeted Product or Service recommendations.
Sales Operations Manager, 11/2010 to 05/2016
MegaPath Corporation – Pleasanton, CA
  • Coordinated meetings and logistics for national sales meetings and directed and supervised Number-member team.
  • Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly revenue goals.
  • Identified, developed and launched innovative tools or systems to achieve sales strategies.
  • Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives.
  • Liaised with other directors and departmental heads to align operational and sales priorities with total company direction.
  • Implemented and executed sales and operational policies, experiments and standards across multiple facilities and sub-brands.
  • Recommended sales strategies for improvement based on regular market research and competitor analysis.
  • Developed and executed sales presentations as well as both internal and external product training workshops.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
  • Investigated and integrated new strategies to expand business operations and grow customer base.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Organized promotional events and interacted with community to increase sales volume.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Increased sales volume by expanding product line to new retailers, including warehouse clubs and natural food chains.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Hired, supervised and coached Number employees on sales strategies to optimize performance.
  • Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
  • Sold products by developing relationships with network of Type professionals.
  • Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings Number%.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Created and implemented new business opportunities by utilizing strategic networking strategies.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Built relationships with customers and community to establish long-term business growth.
Education
Bachelor Of Arts: Psychology, 06/2014
University Of Phoenix - Tempe, AZ
CERTIFIED : IT Systems Administrator , 07/2020
Integrated Digital Technologies - Pasadena, CA
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Entertainment Partners
  • TelePacific Communication
  • MegaPath Corporation

School Attended

  • University Of Phoenix
  • Integrated Digital Technologies

Job Titles Held:

  • Software Support Technician
  • Senior Sales Specialist
  • Sales Operations Manager

Degrees

  • Bachelor Of Arts : Psychology , 06/2014
    CERTIFIED : IT Systems Administrator , 07/2020

Similar Resumes

View All
Software-Support-Technician-resume-sample

Software Support Technician

TRI-DIM FILTER CORPORATION

Danville, Virginia