Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Quality-driven Support Supervisor experienced in customer service. Enthusiastic about improving quality and effectiveness of services. Prepared to leverage 2+ years of experience in new role with room for advancement.

  • Staff Management
  • Technical Support
  • Scheduling
  • Documentation and control
  • Technical issues analysis
  • Customer Service Excellence
  • New Product Information
  • Product Knowledge
  • Troubleshooting Technical Issues
  • Appointment Setting
  • Training Materials
  • Verbal and written communication
  • Interpersonal Communication
  • Written Communication
  • Good listening skills
  • Teamwork
  • Good telephone etiquette
  • Computer proficiency
  • Adaptability
  • Reading comprehension
  • Self-motivated professional
  • Critical thinking
Work History
03/2021 to Current
Software Support Supervisor Mri Software Cleveland, OH,
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Prepared employee schedules for maximum coverage during key hours.
  • Monitored employee and customer interactions to assess quality of service.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Supervised and guided new employees on Software Support and responded quickly to questions, which improved understanding of job responsibilities.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
11/2018 to 03/2021
Software Support Agent Yale-New Haven Health Pawcatuck, CT,
  • Collaborated with vendors to resolve advanced problems.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
06/2008 to 10/2018
Patient Care Associate McLaren Macomb City, STATE,
  • Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
  • Obtained patient vital signs and observed patient conditions to record progress in daily chart.
  • Performed patient mobility services by turning, lifting, moving and repositioning patients.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
Expected in
High School Diploma:
Anchor Bay High School - Fair Haven, Michigan
Expected in
Associate of Arts Degree:
Macomb Community College - Warren, Michigan
  • Professional development completed in [Subject]

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Resume Overview

School Attended

  • Anchor Bay High School
  • Macomb Community College

Job Titles Held:

  • Software Support Supervisor
  • Software Support Agent
  • Patient Care Associate


  • High School Diploma
  • Associate of Arts Degree

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