Quality-driven Support Supervisor experienced in customer service. Enthusiastic about improving quality and effectiveness of services. Prepared to leverage 2+ years of experience in new role with room for advancement.
Skills
Staff Management
Technical Support
Scheduling
Documentation and control
Technical issues analysis
Customer Service Excellence
New Product Information
Product Knowledge
Troubleshooting Technical Issues
Appointment Setting
Training Materials
Verbal and written communication
Interpersonal Communication
Written Communication
Good listening skills
Teamwork
Good telephone etiquette
Computer proficiency
Adaptability
Reading comprehension
Self-motivated professional
Critical thinking
Work History
03/2021 to Current
Software Support SupervisorMri Software – Cleveland, OH,
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Prepared employee schedules for maximum coverage during key hours.
Monitored employee and customer interactions to assess quality of service.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Supervised and guided new employees on Software Support and responded quickly to questions, which improved understanding of job responsibilities.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
11/2018 to 03/2021
Software Support AgentYale-New Haven Health – Pawcatuck, CT,
Collaborated with vendors to resolve advanced problems.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
06/2008 to 10/2018
Patient Care AssociateMcLaren Macomb – City, STATE,
Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
Obtained patient vital signs and observed patient conditions to record progress in daily chart.
Performed patient mobility services by turning, lifting, moving and repositioning patients.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Education
Expected in
High School Diploma: Anchor Bay High School - Fair Haven, Michigan GPA:
Expected in
Associate of Arts Degree: Macomb Community College - Warren, Michigan GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
