• Accomplished IT Support professional with technical support experience prioritizing, troubleshooting, diagnosing and solving problems using excellent technical analysis.
• Recognized as the top contributor (State Farm) outperforming 70 employees and nominated for a Randstar (Randstad’s Customer Service Award).
• Successful collaborations and relationship building with internal and external stakeholders.
• Led team meetings on technical issues and customer feedback which resulted in actions that reduced downtime and increased productivity.
Graduate classes.
Leading Fin-tech company with end-to-end loan servicing systems; my main responsibilities are to assist clients and internal users of our proprietary software system utilizing SQL to research and resolve issues and provide services for our highly-transactional applications, reports and third-party interfaces.
Contributions Include:
A leading SaaS platform technology company providing innovative solutions to drive engagement and travel loyalty between brands and their customers; my main responsibilities were to do root cause analyses of failed transactions as well as configuring account settings.
Contributions Included:
The third largest US staffing firm in the United States of America; my primary responsibility was to diagnose and solve technical issues for internal and temporary employees.
Contributions Included:
One of the largest Insurance companies in the United States of America; my primary responsibility was to diagnose and solve technical issues for agents, employees and contractors throughout the USA and Canada while displaying remarkable customer service.
Contributions Included:
Women in IT and Alpha Kappa Psi Business Fraternity
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