•Accomplished IT Support professional with nine years technical support experience prioritizing, troubleshooting, diagnosing and solving problems using excellent technical analysis. •Top contributor (State Farm) outperforming 70 employees and nominated for a Randstar ( Randstad's Customer Service Award). •Led team meetings on technical issues and customer feedback which resulted in actions that reduced downtime and increased productivity. •Successful collaborations with internal and external stakeholders in the SDLC (Agile) and in problem resolution.
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