Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

As a “high potential” Systems Administrator with over 5 years of experience in Project Deployments, Business / Operations Management, Service / Delivery Management and Technical Solutions Development. Proven ability in deploying, leading, planning and managing the implementation of medium to large scale Information Technology (IT) projects and enterprise-wide “roll-outs” of business processes, IT infrastructure hardware and software, and business applications. Quick learner with strong working knowledge of software, hardware, operating systems, and security applications.

  • Developer collaboration
  • Maintenance and troubleshooting
  • IT solution development
  • Hardware and software installation
  • System upgrades
  • Hardware knowledge
  • Multitasking abilities
  • Leadership
  • Self-motivated professional
  • Flexible & Adaptable
Work History
Software Configuration Management Associate, 05/2019 - Current
Tri Holdco, Inc. Thousand Oaks, CA,
  • Support and maintain on-premise Azure DevOps.
  • Support and maintain AWS API/CloudFront environment.
  • Strived for continuous improvement and built continuous integration and constant deployment pipeline’s (CI/CD Pipeline).
  • Support and maintain Azure DevOps CI/CD tools.
  • Worked with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance.
  • Monitored automated build and continuous software integration process to drive build/release failure resolution.
  • Researched and identified new technologies and tools helping to grow devops development environment.
  • Assist with management of VMWare vSphere virtual environment.
  • Support and maintain the Active Directory infrastructure.
  • Installed and performed IT Infrastructure upgrades, servers.
  • Support and maintain Email accounts.
  • Provide backup support for Desktop Support Technicians.
IT Helpdesk Technician, 01/2019 - 05/2019
Jacobs Engineering Group Inc. Wright Patterson Afb, OH,
  • Successfully supporting a multi-location pharmaceutical company.
  • Diagnose, troubleshoot and resolve Tier II & Tier III technical issues.
  • Support and maintain the Active Directory infrastructure.
  • Support and maintain Operating Systems and Applications.
  • Support and Maintain System Center Configuration Manager.
  • Ensure compliance with all HIPPA regulations.
  • Support and maintain end user computers.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Used powershell scripting skills to contribute to internal technical tools.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
Sr. PC Technician, 12/2015 - 12/2018
Syntrax® Cape Girardeau, MO,
  • Successfully supported a multi-location network for the world’s largest multi – million-dollar automotive performance company.
  • Support and maintain the Active Directory infrastructure.
  • Installed and performed IT Infrastructure upgrades, racks, servers, switches.
  • Analyzed, troubleshot and resolved daily end user connectivity issues.
  • Support and maintain end user computers.
  • Support and maintain Email accounts.
  • Support and maintain Network print servers.
  • Support and maintain Operating Systems and Applications.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Executed technology implementation projects, minimizing downtimes and business disruptions.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware, devices and software to set up work stations for employees.
Warehouse Employee, 12/2011 - 12/2015
Summit Racing Equipment City, STATE,
  • Pick Pack Meet and exceed daily job responsibilities to fulfill company goals and objectives.
  • Successfully complete all required training for warehouse operation to fulfill job requirements.
  • Responsibilities Include:.
  • Gather required orders on a daily basis to be picked for fulfillment.
  • Precisely pack orders to be shipped for delivery quality.
  • Oversee tote consolidation to fulfill completed order processing.
  • Assist supervisors when needed to meet and exceed business needs.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

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Job Titles Held:

  • Software Configuration Management Associate
  • IT Helpdesk Technician
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  • Warehouse Employee



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